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UnDigital
The World's First Unboxing Experience Platform
About UnDigital
UnDigital is a marketing technology platform that enables e-commerce brands to deliver personalized unboxing experiences. The platform allows brands to design and automate the creation of personalized printed collateral—such as handwritten notes, brochures, and order-specific information—that is inserted into outgoing packages. By leveraging customer data, brands can segment audiences, create targeted messages, run split tests, and track engagement, all within a single platform. This transforms the unboxing experience into a digital touchpoint that can be optimized for customer retention and revenue growth. UnDigital claims that customers who receive personalized unboxing experiences are up to 25% more likely to reorder compared to those receiving generic messaging. The platform integrates with existing fulfillment processes, ensuring no impact on efficiency. UnDigital also offers win-back mailers, a service to reactivate lost customers with personalized handwritten letters. With its focus on the physical touchpoint of package delivery, UnDigital helps brands strengthen customer relationships, increase loyalty, and drive repeat purchases.
Challenges It Solves
- Generic package inserts fail to engage customers and drive repeat purchases.
- E-commerce brands struggle to personalize the physical unboxing experience at scale.
- Traditional direct mail lacks the targeting and tracking capabilities of digital marketing.
- Marketing teams cannot easily measure the ROI of packaged inserts.
Screenshots
Use Cases
Win-Back Campaigns
Re-engage lapsed customers with personalized handwritten notes that invite them back to the brand.
Customer Onboarding
Welcome new customers with personalized messages that introduce the brand and encourage exploration.
Loyalty Program Promotion
Encourage repeat purchases by informing customers about loyalty benefits and exclusive offers.
Product Education
Provide order-specific information like usage guides, feeding instructions, or beauty routines to enhance the customer experience.
Seasonal or Promotional Campaigns
Deliver timely, personalized promotional content inside packages to drive sales during holidays or events.
Pricing
Custom pricing — built for your team
UnDigital pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Create personalized printed collateral for each customer using data points.
Target specific customer segments with tailored messaging.
Run A/B tests on creatives, messages, and segments to optimize campaigns.
Track engagement and measure revenue attributed to campaigns.
Design personalized prints with a flexible template builder.
Send personalized handwritten letters to reactivate lost customers.
What Reviewers Say
What works well
- Proven to increase reorder rates and average order value (e.g., 8.2% lift in reorders and 5.7% increase in AOV reported by amika).
- Seamless integration with existing fulfillment processes without impacting efficiency.
- Provides real-time personalization and tracking similar to email marketing, making it familiar to marketers.
Common concerns
- Pricing is not publicly disclosed, which may hinder cost comparison for potential customers.
- Requires integration with fulfillment operations, which may be complex for some businesses.
Reviews
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Reviewer Demographics
Top Industries
No data available
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Shopify
Integrates with Shopify to allow data-driven personalization of in-package inserts based on customer order data.
Klaviyo
Leverages Klaviyo customer segments and data to enhance unboxing personalization, aligning with email marketing efforts.
BigCommerce
Allows ecommerce on BigCommerce to use order data for custom in-package marketing collateral.
ShipStation
Integrates with ShipStation to send shipment details to UnDigital for triggering personalized inserts.
Salesforce
Use Salesforce customer data to create deeper personalization in direct mail and in-package collateral.
HubSpot
Leverages HubSpot CRM and marketing data to enhance unboxing personalization with behavioral and customer insights.
Odoo
Integration with Odoo ERP to feed order and customer data for personalized print campaigns.
WooCommerce
Connects WooCommerce stores to UnDigital for leveraging order information to create unique unboxing experiences.
Governance & Compliance
EU AI Act
No data available
Data Processing Agreement
Standard Contractual Clauses DPA available
Sub-processors
Fully disclosed
Right to Erasure
✓ Supported
Change Notifications
30 days notice
NIST AI RMF
No data available
AiDOOS Managed Deployment
Deploy UnDigital in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active subscription on UnDigital
- Ecommerce or CRM platform integration
- Admin access to configure SSO
- Product feed or order data access
Configuration Options
- SSO integration (SAML 2.0)
- API key generation
- Custom personalization template setup
- Automated campaign scheduling
How UnDigital Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
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U
UnDigital This product
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Good | Excellent | Good | Good | Fair | Good | Moderate | Good | — | $Custom/user |
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PF
PFL
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Fair | Good | Good | Fair | Good | Fair | Moderate | Good | — | $Custom/user |
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SE
Sendoso
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Good | Excellent | Excellent | Poor | Good | Good | Moderate | Excellent | — | $Custom/user |
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RE
Reachdesk
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Fair | Good | Good | Fair | Good | Fair | Moderate | Good | — | $Custom/user |
A Virtual Delivery Center for UnDigital
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers UnDigital
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists