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ubisend

Scale chatbots and automation across your organisation with ease.

4.5/5 Rating
Thousands of deployments across enterprises and agencies.
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Category
Conversational AI & Chatbot Platform, Automation & RPA, Multi-Channel Messaging
Ideal For
Enterprises, Agencies, Government, Finance, Healthcare, Retail, Service Organisations
Deployment
SaaS / Cloud
Integrations
30+ Apps
Security
ISO 27001 certification, enterprise governance, global compliance
API Access
REST API, Webhooks, Live Chat SDKs

About ubisend

ubisend is an enterprise-grade conversational AI platform that enables businesses to create, deploy and manage chatbots, live chat, automation and RPA-powered workflows across multiple channels. With a no-code builder and advanced customization, organisations can build chatbots, live-agent handover, ticketing, voice, WhatsApp, website widgets and more—all from one unified solution. Ideal for enterprises, agencies and global brands needing to scale conversational automation with governance, compliance and integration capabilities, ubisend supports deployment across websites, apps, Microsoft Teams, WhatsApp, Messenger and 30+ channels.

Challenges It Solves

  • Organizations struggle to engage customers across multiple channels with consistency.
  • Manual chat workflows, live-agent handover and FAQ handling leads to slow response times.
  • Many businesses lack capability to deploy and govern hundreds of bots across teams and regions.
  • Integrating chatbots with CRM, ticketing and backend systems is complex and often fragmented.
  • Ensuring compliance, data governance and security at scale is difficult for conversational solutions.

Proven Results

50%
Faster response time and improved customer engagement.
40%
Reduced manual handling of FAQs and live-chat transfers.
30%
Better scalability of bot deployments across channels and teams.

Key Features

Core capabilities at a glance

No-Code Chatbot Builder

Create chatbots rapidly without developers.

Multichannel Deployment

Deploy across website, WhatsApp, Teams, Messenger and more.

Live Chat + Ticketing Integration

Seamless handover and support workflow automation.

Automation & RPA Capabilities

Automate backend tasks, workflows and conversational escalations.

Enterprise Governance & Compliance

Manage permissions, audit logs and data access across large teams.

Analytics & Dashboards

Monitor bot performance, conversation metrics and user behaviour.

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Real-World Use Cases

See how organizations drive results

Customer Support Chatbot at Scale
Deploy a FAQ bot, live-chat hand-over and ticket logging.
3x
Increased agent productivity and faster resolution.
Lead Capture & Sales Chatbot Multi-Channel
Qualify leads across WhatsApp, web and messenger, then trigger workflows.
45%
Higher lead conversion and faster follow-up.
Enterprise Automation & Multi-Team Bots
Use RPA and chatbots across HR, IT helpdesk, and internal portals.
35%
Reduced manual tickets and improved process automation.

Integrations

Seamlessly connect with your tech ecosystem

M

Microsoft Teams

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Embed chatbots and automation workflows into Teams for internal & external use.

W

WhatsApp Business API

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Engage customers via WhatsApp chat integrated with bots and workflows.

C

CRM Systems (Salesforce, Dynamics)

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Push chats, bot leads and conversation data into CRM for follow-up.

L

Live Chat & Ticketing Platforms

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Seamless hand-over from bot to human agent, ticket generation.

R

REST API / Webhooks

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Custom integrations with backend systems, databases and external workflows.

Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for ubisend

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

  • Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
  • Refundable on unused Delivery Units, anytime — no questions asked
  • Re-delivery guarantee on acceptance miss
  • Pre-flight delivery sizing — you see the plan before you commit
Get a delivery plan for ubisend What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers ubisend

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

See how it works for your team

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Alternatives & Comparisons

Find the right fit for your needs

Capability ubisend Diffbot Zoom Rooms Flexitive
Customization Excellent Excellent Excellent
Ease of Use Excellent Good Excellent Good
Enterprise Features Excellent Excellent Excellent Excellent
Pricing Fair Fair Good Fair
Integration Ecosystem Excellent Excellent Excellent Good
Mobile Experience Good Fair Excellent Good
AI & Analytics Good Excellent Good Excellent
Quick Setup Excellent Good Excellent Good

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Frequently Asked Questions

How does AiDOOS integrate ubisend with our existing tech stack?
AiDOOS configures ubisend’s API endpoints, sets up bot workflows, connects live chat hand-off, links chat data to CRM/BI tools, and establishes governance according to your architecture.
Can AiDOOS build chatbots and automation for sales, support or internal operations with ubisend?
Yes. AiDOOS designs, builds and deploys bots, workflows and automations tailored to your use cases—whether it’s consumer support, lead generation or internal employee service.
How fast can AiDOOS deploy ubisend across our organisation?
Leveraging modular build templates and parallel task execution, AiDOOS typically accelerates deployment by up to 40% compared to traditional custom builds.
Does AiDOOS support ongoing optimisation for our ubisend bots and automations?
Absolutely. AiDOOS monitors performance metrics, conversation patterns, user feedback and refines bot logic, flows, and responses to improve ROI.
Can AiDOOS integrate ubisend bots across channels like WhatsApp, Microsoft Teams and the website?
Yes. AiDOOS configures and integrates ubisend across multiple channels, ensuring unified experience and seamless hand-off across bots, live chat and human support.

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