Truva · 0 reviews

Truva

AI agents that guide users and drive retention through intelligent onboarding

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About Truva

Truva is an AI-powered onboarding and customer retention platform that transforms how software companies guide users through their applications. By deploying intelligent AI agents, Truva automates the entire user journey—from initial signup through feature discovery to ongoing support. The platform intelligently identifies high-value features relevant to each user, provides contextual guidance, and automates personalized actions to accelerate time-to-value. Truva eliminates onboarding friction by delivering hands-on support tailored to individual user needs and behaviors. Through AiDOOS marketplace integration, enterprises can scale Truva deployments across distributed teams, optimize governance policies for compliance, and seamlessly connect with existing tech stacks. The platform drives measurable improvements in user engagement, feature adoption, and long-term retention by ensuring every customer receives the right guidance at the right moment.

Challenges It Solves

Users struggle to discover and adopt key features leading to churn
Manual onboarding processes create friction and increase time-to-value
Inconsistent customer support experiences result in poor user satisfaction
High costs associated with dedicated customer success teams
Lack of personalization in guidance reduces engagement and retention

Increase in user feature adoption rates

Reduction in time-to-value for new customers

Improvement in overall customer retention metrics

Use Cases

Enterprise SaaS Onboarding

Large enterprises use Truva to onboard hundreds of users simultaneously while maintaining personalized guidance. AI agents guide users through complex workflows, reducing onboarding time from weeks to days.

72% Faster onboarding completion with 40% fewer support tickets

Feature Adoption & Expansion Revenue

Product teams leverage Truva to drive adoption of premium features and cross-sell opportunities. AI identifies when users are ready for upsell and provides contextual guidance.

58% Increase in feature adoption leading to expansion revenue

Churn Prevention & Retention

Customer Success teams use behavioral insights to identify at-risk users and deploy targeted re-engagement campaigns. Automated workflows prevent churn before it happens.

45% Reduction in customer churn through proactive intervention

Self-Service Support Scaling

Support teams automate common onboarding questions and troubleshooting steps. AI agents provide instant answers, reducing support ticket volume while improving user satisfaction.

68% Support ticket reduction with improved resolution time

Product-Led Growth Acceleration

Product-led companies use Truva to guide free trial users to activation. Personalized AI guidance increases conversion from trial to paid.

52% Higher free trial conversion rates to paying customers

Pricing

Pricing available on request

Truva pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.

Schedule a Meeting

Key Features

AI-Powered Guidance Engine

Intelligent contextual support that adapts to user behavior

Personalized recommendations increase feature adoption by 60%+

Automated User Journeys

Pre-built workflows that guide users through critical milestones

Reduces onboarding time and manual intervention by up to 70%

Behavior Analytics Dashboard

Real-time insights into user engagement and adoption patterns

Identify at-risk users and intervene before churn occurs

Multi-Channel Delivery

Support across in-app, email, and integrated communication channels

Ensures consistent messaging across all customer touchpoints

Automated Actions & Workflows

Trigger system actions based on user behavior and milestones

Eliminates manual tasks and scales support without headcount

Custom Segmentation Engine

Target users based on role, behavior, and engagement level

Deliver hyper-relevant guidance to each user segment

Reviews

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Enterprise Readiness

Data Encryption

Role-Based Access Control

Compliance Ready

Audit Logging

API Security

Integrations

7 total apps

Unified customer data platform integration for enriched user segmentation and behavior tracking

Seamless messaging platform integration for multi-channel user communication and support

CRM integration for customer account data synchronization and CSM workflow automation

Marketing automation platform integration for cohesive customer journey orchestration

Team collaboration platform integration for internal alerts and engagement notifications

Product analytics integration for behavior-driven onboarding triggers and insights

Automation platform for connecting Truva to 5000+ business applications

AiDOOS Managed Deployment

Deploy Truva in

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

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Deployments

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Adoption rate

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Post-deploy sat.

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Time to value

Prerequisites

Configuration Options

Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for Truva

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
Refundable on unused Delivery Units, anytime — no questions asked
Re-delivery guarantee on acceptance miss
Pre-flight delivery sizing — you see the plan before you commit

Get a delivery plan for Truva What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers Truva

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements & assessment

Integrate

Setup & data migration

Validate

Testing & security audit

Rollout

Deployment & training

Optimize

Performance tuning

Schedule a Meeting

Frequently Asked Questions

How does Truva's AI engine personalize guidance for different user types?

Truva analyzes user behavior, role, company size, and engagement patterns to deliver contextually relevant guidance. The AI continuously learns and adapts recommendations based on user interactions, ensuring each user receives the most valuable support.

Can Truva integrate with our existing tech stack?

Yes. Truva offers native integrations with major platforms (Salesforce, HubSpot, Intercom, Segment) and provides a comprehensive REST API. Through AiDOOS marketplace, you can rapidly scale deployments and integrate with custom systems.

What kind of results can we expect from implementing Truva?

Companies typically see 40-70% reduction in onboarding time, 35-50% improvement in feature adoption, and measurable reductions in churn. Results vary based on product complexity and user base size.

How long does it take to get Truva up and running?

Initial setup typically takes 1-2 weeks. With AiDOOS managed services, we handle deployment, configuration, and optimization, accelerating time-to-value for enterprise implementations.

Is Truva suitable for enterprise-scale deployments?

Yes. Truva is built for enterprise scale with robust security, compliance certifications, and dedicated support. AiDOOS provides governance, managed operations, and optimization services for large-scale implementations.

How does Truva help with churn prevention?

Truva identifies at-risk users through behavioral analytics and deploys targeted re-engagement campaigns. Automated workflows ensure timely intervention before users churn, increasing retention rates by 35%+.