Touchpoint and Journey Planning Software
Transformation.ai is a touchpoint and journey planning software that helps organizations collect, manage, and visualize customer touchpoints. The platform offers a centralized touchpoint inventory where users can gather all touchpoints in one place, clone them for reuse, and add rich details with input from team members. It enables the creation of visual journey maps by dragging and dropping touchpoints, allowing for versioned maps with goals and conversations tied to specific touchpoints. Templates are available to speed up the mapping process. The software aims to build a knowledge base of customer context, improving insight and decision-making. AiDOOS enhances deployment and adoption by providing AI-driven automation, integration with existing systems, and collaborative features that streamline the mapping process across teams.
Map out customer journeys to identify pain points and opportunities for improvement.
Plan and align touchpoints across marketing channels for cohesive campaigns.
Design and document service processes by mapping customer and employee touchpoints.
Transformation Journey Mapping pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Collect all touchpoints in a central repository.
Clone touchpoints and maps to save time and ensure consistency.
Drag and drop touchpoints to create visual journey maps.
Create and manage multiple versions of customer journey maps.
Solicit input and feedback from team members on touchpoints and maps.
Use pre-built templates to accelerate journey mapping.
AiDOOS-verified review data is collected after deployment. Deploy this product and be among the first to share your experience.
Sync touchpoints and journey maps with Salesforce records.
Import customer contacts and interactions to build journey maps.
Pull website behavior data to inform touchpoint details.
Send notifications and collaborate on journey maps in channels.
Link journey map tasks to Jira issues for execution tracking.
Import support tickets as touchpoints in customer journeys.
Classification: None
Standard Contractual Clauses DPA available
Fully disclosed
✓ Supported
Email notification 30 days in advance for material changes.
Not assessed
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
T
Transformation Journey Mapping This product
|
Fair | Good | Fair | Good | Fair | Poor | Good | Good | — | $Custom/user |
|
MI
Miro
|
Fair | Excellent | Good | Good | Excellent | Good | Excellent | Good | ★ None | $$8 per member/user |
|
LC
Lucidchart
|
Fair | Excellent | Good | Good | Good | Fair | Excellent | Good | ★ None | $$7.95 per user/user |
|
UP
UXPressia
|
Good | Good | Fair | Fair | Fair | Poor | Good | Good | ★ None | $None/user |
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Pay for results, not hours
Clear deliverables at each phase
Access to certified specialists