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Totango
Turn customer outcomes into customer growth.
About Totango
Totango is a Customer Growth platform that combines customer management software, predictive revenue intelligence, and a robust Value Methodology to help post-sales teams drive customer ROI and revenue growth at scale. The platform enables businesses to design, run, measure, and scale their customer journey to retain and grow customers. Totango offers AI-powered churn intelligence, customizable health scores, automated workflows, and pre-built customer journey templates. It integrates with popular tools like Salesforce, HubSpot, Zendesk, Slack, and Gmail. The platform is designed for cross-functional teams, including customer success, sales, and operations, to align around customer retention and expansion. Totango provides unlimited scalability and unmatched time-to-value, helping organizations achieve critical business outcomes such as reducing churn and increasing net revenue retention. The platform also offers enterprise-grade security with SOC 2 certification, GDPR compliance, and SCIM/SSO support.
Challenges It Solves
- Customer churn and retention
- Aligning customer success with revenue goals
- Scaling customer success operations
- Identifying expansion opportunities
Screenshots
Use Cases
Customer Health Monitoring
Track customer health scores and identify at-risk accounts to proactively reduce churn.
Revenue Expansion
Identify upsell and cross-sell opportunities by analyzing customer engagement and usage data.
Customer Onboarding
Streamline onboarding with pre-built journey templates and automated workflows to accelerate time-to-value.
Cross-Functional Alignment
Align customer success, sales, and operations teams around shared metrics and customer data.
Pricing
Custom pricing — built for your team
Totango pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Tailor health scores to customer segments for improved accuracy.
Predict churn and identify expansion opportunities with AI-driven risk detection.
Implement new strategies quickly with pre-built customer journeys.
Automate manual tasks to improve efficiency and effectiveness.
Engage customers at scale to support renewal and expansion goals.
Centralize customer data in a single customer profile.
What Reviewers Say
What works well
- Unlimited scalability for customer accounts
- AI-powered churn prediction and expansion insights
- Pre-built integrations with popular tools like Salesforce, HubSpot, and Zendesk
Common concerns
- Pricing not publicly disclosed
- May require significant setup for complex enterprises
Reviews
No reviews yet for Totango
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Slack
Share customer data and create touchpoints from Slack.
Salesforce
Sync CRM data and write back to Salesforce in real-time.
Gmail
Log emails as touchpoints via Chrome extension.
HubSpot Sales Hub
Connect CRM data and write back to HubSpot in real-time.
Zendesk
Integrate support tickets and customer satisfaction data.
Microsoft Outlook
Log emails and replies as touchpoints from Outlook.
Intercom
Bring Intercom conversations into Totango account profiles.
Gong
Integrate Gong revenue intelligence data via API.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Totango in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- CRM access (e.g., Salesforce, HubSpot)
- Customer data source (e.g., CSV, API)
- Admin credentials for SSO/SCIM setup
Configuration Options
- Set up health score models
- Configure automation workflows
- Integrate with Slack and email
How Totango Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
T
Totango This product
|
Excellent | Good | Excellent | Fair | Good | Fair | Good | Excellent | — | $Custom/user |
|
GS
Gainsight
|
Excellent | Good | Excellent | Fair | Excellent | Good | Good | Excellent | ★ None | $None/user |
|
CZ
ChurnZero
|
Good | Good | Good | Good | Good | Fair | Good | Excellent | ★ None | $None/user |
|
PH
PlanHat
|
Good | Good | Fair | Excellent | Fair | Fair | Excellent | Good | ★ None | $None/user |
A Virtual Delivery Center for Totango
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Totango
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists