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Tidio
Scale customer service without losing the human touch.
About Tidio
Tidio is an all-in-one customer support platform that combines a help desk, live chat, chatbot automation, and AI agent capabilities. It enables businesses to automate up to 67% of conversations using its Lyro AI Agent, which is trained on verified data sources to reduce hallucinations. The platform includes a ticketing system for managing and prioritizing requests, no-code automation flows for lead generation and sales, and integrations with popular tools like Shopify, Zendesk, and Salesforce. Tidio supports multilingual interactions and multiple communication channels including live chat, WhatsApp, Instagram, and Messenger. With over 300,000 customers, Tidio claims a resolution rate guarantee of 67% and offers a free plan with limited features. The product is designed to improve customer satisfaction (CSAT), reduce response times, and boost revenue through proactive automations and AI-powered conversations.
Challenges It Solves
- High volume of repetitive customer queries overwhelming support teams
- Long response times leading to poor customer satisfaction
- Inefficient lead capture and qualification
- Scaling support without increasing headcount
Use Cases
Customer Support Automation
Automate responses to common inquiries using Lyro AI Agent, reducing response times and improving self-service resolution.
Lead Generation
Use pre-chat surveys and proactive Flows to capture visitor details and convert traffic into qualified leads.
Sales Acceleration
Engage visitors in real time with live chat to answer product questions and close sales faster.
Omnichannel Communication
Manage customer interactions across multiple channels from a single dashboard for consistent support.
Pricing
Custom pricing — built for your team
Tidio pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Conversational AI that handles repetitive tasks with trustworthy, data-backed responses.
Real-time chat widget to engage visitors and provide immediate answers.
Smart ticketing system to manage, assign, and prioritize customer requests.
No-code automation for proactive lead capture, sales, and customer engagement.
Unified dashboard to manage conversations from live chat, WhatsApp, Instagram, and Messenger.
Detailed metrics on response times, customer satisfaction, and automation rates.
What Reviewers Say
What works well
- AI agent handles up to 67% of conversations, reducing agent workload.
- Easy to set up with no coding required.
- Integrates with popular e-commerce and CRM platforms.
Common concerns
- Free plan limited to 3 operators and no AI agent.
- Advanced features require premium plans with custom pricing.
Reviews
No reviews yet for Tidio
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Shopify
Integrate Tidio with Shopify to answer product questions, recover carts, and manage orders.
Salesforce
Integrate with Salesforce to sync customer data and manage leads.
Zendesk
Create Zendesk tickets from Tidio chat conversations.
WordPress
Deliver support on WordPress sites with Tidio's live chat and AI agent.
Zapier
Sync Tidio chats, leads, and customer details across your tool stack via Zapier.
WooCommerce
Connect Tidio with WooCommerce to sync customer details and automate support.
Unify Instagram DMs, mentions, and replies into Tidio's omnichannel inbox.
Automate WhatsApp communication with Tidio's chatbots and AI agent.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Tidio in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Tidio account
- Admin access to website CMS
- API keys for integrations
Configuration Options
- Widget customization
- Workflow automation setup
- AI agent training
How Tidio Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
T
Tidio This product
|
Good | Excellent | Fair | Good | Good | Fair | Excellent | Excellent | — | $Custom/user |
|
IC
Intercom
|
Excellent | Good | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $None/user |
|
ZD
Zendesk
|
Good | Good | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $None/user |
|
FD
Freshdesk
|
Good | Excellent | Good | Excellent | Good | Good | Excellent | Good | ★ None | $None/user |
A Virtual Delivery Center for Tidio
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Tidio
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists