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ticketmatic
All-in-one ticket software designed to move with your unique operation – supported by a team that truly understands culture.
About ticketmatic
Ticketmatic is a European SaaS platform that provides comprehensive ticketing, CRM, and marketing solutions tailored for cultural venues such as theatres, concert halls, festivals, and cultural centers. The platform combines online and on-site ticket sales, audience data management, interactive dashboards, and integrated marketing tools into one centralized system. Key features include customizable ticketing shops, advanced seating and pricing management, subscription and membership handling, secure mobile ticketing with anti-fraud options, and robust reporting. Ticketmatic emphasizes flexibility through its unique Studio framework, allowing extensive customization and integration with external systems. The company supports over 300 cultural organizations across Europe, facilitating over 16.5 million ticket purchases annually. With a focus on audience engagement, Ticketmatic provides tools for segmentation, targeted email campaigns, and loyalty programs. Its deployment is cloud-based, offering scalability and reliability. Ticketmatic also offers comprehensive onboarding, training, and support to ensure successful adoption.
Challenges It Solves
- Outdated ticketing shops frustrating users
- Incomplete and fragmented audience data
- Lack of stability and support during peak sales
- Complex systems with poor integrations
Screenshots
Watch Demo
Use Cases
Ticketing for Theatres & Venues
Manage online and box office sales, seating, and performance scheduling.
Audience Data Management & CRM
Centralize audience data, segment audiences, and gain insights through reports.
Marketing Campaigns & Audience Activation
Create targeted email campaigns, promotions, and loyalty programs to engage audiences.
Festival & Event Management
Handle complex event setups, subscriptions, and on-site sales for festivals.
Pricing
Custom pricing — built for your team
ticketmatic pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Build a unique, brand-aligned online ticket shop with flexible flow and integrations.
Centralized customer database with segmentation, dashboards, and self-service profiles.
Manage events, seating plans, pricing, subscriptions, and memberships in one place.
Provide a branded mobile app with secure QR codes, ticket transfer, and self-service.
Create targeted campaigns with email, push notifications, and loyalty features.
Real-time dashboards and custom reports on sales, audience demographics, and performance.
What Reviewers Say
What works well
- Comprehensive all-in-one platform combining ticketing, CRM, and marketing.
- Highly customizable with Studio framework for tailored solutions.
Common concerns
- Pricing model based on ticket volume may be less predictable for smaller orgs.
- Primarily focused on European cultural market, potentially limited global reach.
Reviews
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Mailchimp
Integration for syncing audience data and sending email campaigns.
Campaign Monitor
Integration for email marketing automation and campaign tracking.
Spotler
Integration with Spotler for advanced email marketing and automation.
Payment Service Providers (PSPs)
Integration with leading payment service providers for online payments.
POS Integration
Integration with point-of-sale terminals at venue entrances.
External CRM Systems
Integration with external CRM systems via API for data synchronization.
Governance & Compliance
EU AI Act
No data available
Data Processing Agreement
No data available
Sub-processors
No data available
Right to Erasure
✓ Supported
Change Notifications
No data available
NIST AI RMF
No data available
AiDOOS Managed Deployment
Deploy ticketmatic in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Ticketmatic account
- Administrator access to configure integrations
- Payment processor credentials if using online payments
- Understanding of your event and ticketing structure
Configuration Options
- Custom ticketshop theming to match brand
- Integration with email marketing tools (Mailchimp, etc.)
- Setup of user roles and permissions
- Configuration of ticket types and pricing
Common Setup Issues (& how AiDOOS handles them)
How ticketmatic Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
t
ticketmatic This product
|
Good | Good | Excellent | Fair | Moderate | Excellent | Moderate | Excellent | — | $Custom/user |
|
SP
Spektrix
|
Good | Good | Good | Fair | Good | Good | Good | Good | — | $Custom/user |
|
EV
Eventbrite
|
Fair | Excellent | Fair | Good | Excellent | Good | Excellent | Fair | — | $Custom/user |
|
TS
Tessitura
|
Good | Fair | Excellent | Poor | Good | Fair | Fair | Good | — | $Custom/user |
A Virtual Delivery Center for ticketmatic
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers ticketmatic
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists