TheyDo
The Experience Context Platform — the one source of customer truth every team and every AI can run on.
About TheyDo
TheyDo is an AI-powered Experience Context Platform that enables organizations to build, manage, and operationalize customer journey management at scale. It connects scattered customer data—interactions, operational signals, research, and business KPIs—into a single source of truth structured around end-to-end customer journeys. TheyDo Agent, the platform's AI, reasons over this structured context to surface insights, prioritize opportunities, and tie every initiative to measurable business outcomes. The platform replaces fragmented tools like spreadsheets, slide decks, and dashboards with a unified system where CX, product, design, and service teams collaborate. TheyDo also provides MCP (Model Context Protocol) to give other AI systems governed access to its experience data. With SOC 2 Type II, ISO 27001, and GDPR compliance, TheyDo is built for enterprise security and governance. AiDOOS enhances deployment by providing managed services, AI integration, and expert support to accelerate adoption and maximize ROI.
Challenges It Solves
- Disconnected customer data scattered across silos
- Difficulty prioritizing product investments with evidence
- Avoidable customer service calls due to unresolved root causes
- Lack of shared customer context across teams
Screenshots
Use Cases
Solve Customer Issues at the Source
Trace avoidable service calls back to the journey moment that caused them and route the fix to the owning team (product, IT, billing).
Prioritize Product Investments
Combine customer pain with business impact in one ranked list to decide what to build next, aligned across product, CX, and design.
Prove CX Value
Connect CX work to revenue, retention, and cost metrics to defend budget and demonstrate business impact.
Run Multi-Market Experience Programs
Use one journey framework across every market to scale CX operations and avoid rebuilding what already works.
Pricing
Custom pricing — built for your team
TheyDo pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
AI agent grounded in your customer journeys that builds context, delivers intelligence, and tracks impact.
Create and manage end-to-end customer journey maps with a flexible framework that links insights, opportunities, and solutions.
Model Context Protocol server giving external AI platforms secured, governed access to TheyDo's experience data and logic.
Rank customer pain points by business impact in one list, combining customer evidence with cost-to-serve, retention, and revenue metrics.
Trace avoidable calls, chats, and tickets back to the journey moment that caused them, and route the fix to the responsible team.
Unified source of truth connecting data, journeys, research, and operational signals for every team and AI.
What Reviewers Say
What works well
- Unifies customer insights across silos into a single source of truth.
- AI agent reasons over structured journey context for actionable insights.
- Enterprise-grade security with SOC 2 Type II, ISO 27001, and GDPR compliance.
Common concerns
- Pricing is not publicly disclosed; requires contacting sales.
- Requires investment in journey mapping setup to realize full value.
Reviews
No reviews yet for TheyDo
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Figma
Embed Figma boards into TheyDo journey maps.
Miro
Embed Miro boards into TheyDo journey maps.
Snowflake
Connect TheyDo to Snowflake for unified customer data.
Qualtrics
Import survey data from Qualtrics into TheyDo journey maps.
Medallia
Integrate Medallia feedback data into TheyDo journeys.
Salesforce
Connect Salesforce to TheyDo for customer interaction data.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy TheyDo in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active TheyDo subscription with enterprise plan
- Admin access for SSO configuration (SAML/OAuth)
- Data warehouse or CRM credentials for integration
Configuration Options
- Single Sign-On (SSO) setup
- Role-based access control configuration
- Integration with Salesforce, Snowflake, or other data sources
- Journey framework template selection
How TheyDo Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
T
TheyDo This product
|
Excellent | Good | Excellent | Fair | Good | Poor | Good | Good | — | $Custom/user |
|
MI
Miro
|
Poor | Excellent | Good | Excellent | Excellent | Good | Excellent | Good | ★ None | $None/user |
|
LC
Lucidchart
|
Poor | Excellent | Good | Good | Good | Fair | Excellent | Good | ★ None | $None/user |
|
SN
ServiceNow
|
Good | Fair | Excellent | Poor | Excellent | Fair | Fair | Good | ★ None | $None/user |
A Virtual Delivery Center for TheyDo
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers TheyDo
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists