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Textline
Business texting software built for teams
About Textline
Textline is a feature-rich and secure business texting platform that enables support, sales, marketing, and operations teams to communicate better and at scale. It offers a unified inbox for managing SMS, web chat, and social media messages across multiple departments and phone numbers. Key features include automations, group messaging, surveys, mobile apps, API access, and an address book. The platform provides robust security and compliance certifications (HIPAA, GDPR, SOC-2) and integrates with popular CRM and help desk tools like HubSpot, Zendesk, and Salesforce. Textline helps businesses improve customer engagement through high read rates and personalized communication, with tools for routing conversations, tracking performance metrics, and ensuring compliance with TCPA regulations. AiDOOS enhances Textline's deployment by offering tailored integration services, automated workflow setup, and ongoing management to ensure seamless adoption within existing tech stacks.
Challenges It Solves
- Managing multiple customer communication channels from one place
- Scaling personalized SMS outreach while maintaining compliance
- Improving team collaboration and response times for customer inquiries
- Ensuring secure and compliant texting for regulated industries like healthcare
Screenshots
Use Cases
Customer Support
Resolve customer inquiries via SMS with automated responses and agent assignment.
Sales Outreach
Engage leads and close deals through personalized SMS conversations.
Healthcare Communication
Securely communicate with patients for appointment reminders and follow-ups using HIPAA-compliant texting.
Marketing Campaigns
Send bulk SMS announcements and collect feedback through surveys.
Pricing
Custom pricing — built for your team
Textline pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Centralize all conversations from SMS, social media, and web chat into one view.
Automate workflows like welcome messages, surveys, and conversation routing.
Send group texts and receive replies in a single thread for team coordination.
Collect customer feedback via SMS with CSAT, NPS, and custom surveys.
Auto-assign incoming conversations to the right agent using round-robin or load-balanced routing.
Integrate SMS capabilities into existing workflows with Textline's REST API.
What Reviewers Say
What works well
- Strong security and compliance including HIPAA, GDPR, and SOC-2.
- Unified inbox that consolidates multiple channels.
- Extensive automation and routing capabilities.
Common concerns
- Pricing not publicly listed; requires contacting sales.
- Limited advanced marketing automation compared to dedicated platforms.
Reviews
No reviews yet for Textline
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
HubSpot
Sync contacts and conversations between Textline and HubSpot.
Zendesk
Integrate SMS conversations into Zendesk tickets.
Salesforce
Log SMS conversations and sync contacts with Salesforce.
Slack
Receive notifications and reply to texts from Slack.
Zapier
Connect Textline to thousands of apps via Zapier.
Facebook Messenger
Manage Facebook Messenger conversations from Textline inbox.
Respond to Instagram DMs and story mentions via Textline.
Talkdesk
Integrate SMS with Talkdesk for omnichannel support.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
Standard Contractual Clauses DPA available
Sub-processors
Not disclosed
Right to Erasure
✓ Supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Textline in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Textline account
- Admin access to SSO provider if using SSO
- CRM/help desk API keys for integrations
Configuration Options
- SSO integration (SAML/OIDC)
- Department and user setup
- Integration mappings (HubSpot, Zendesk, etc.)
How Textline Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
T
Textline This product
|
Good | Excellent | Good | Good | Good | Excellent | Excellent | Excellent | — | $Custom/user |
|
TW
Twilio
|
Excellent | Good | Excellent | Good | Excellent | Fair | Good | Good | ★ None | $None/user |
|
FR
Front
|
Good | Excellent | Good | Fair | Good | Good | Good | Good | ★ None | $None/user |
|
MB
MessageBird
|
Good | Good | Good | Good | Good | Fair | Good | Good | ★ None | $None/user |
A Virtual Delivery Center for Textline
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Textline
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists