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Text Request
Your Business Texting Software
About Text Request
Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. It allows you to upgrade your business phone number to send and receive text messages, schedule messages, collect payments via SMS, send appointment reminders, and manage online reviews. The platform includes features like SMS chat, mass texting, text-to-pay, review management, and integrations with CRMs and other business tools. Text Request offers an SMS API for custom messaging workflows and automations. It is designed for businesses of all sizes, including healthcare, medical practices, and other industries. The platform is SOC 2 Type 2 certified and HIPAA compliant. With over 60,000 active users and more than 1 billion messages delivered, Text Request aims to improve customer engagement and operational efficiency. AiDOOS can enhance deployment and adoption by providing tailored onboarding, integration support, and managed services to ensure seamless implementation and maximize ROI.
Challenges It Solves
- Low customer engagement through traditional communication channels like phone and email
- High cost and inefficiency of cold calling with only a 5% answer rate
- Missed appointments due to lack of automated reminders
- Slow payment collection and manual invoicing processes
Use Cases
Sales
Manage SMS sales messaging, follow up faster, and increase client retention.
Scheduling
Send automated appointment reminders and reduce missed appointments.
Marketing
Send promotions and offers with high open rates via SMS marketing campaigns.
Customer Support
Provide two-way texting support for quick customer service.
Pricing
Custom pricing — built for your team
Text Request pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Collect secure payments via SMS with invoices and confirmations.
Request, track, and respond to Google and Facebook reviews via text.
Live chat widget for websites that captures leads and starts text conversations.
Send bulk messages to groups using peer-to-peer or BCC methods.
Programmable messaging for custom workflows and automations.
Send and receive texts from your existing office landline or toll-free number.
What Reviewers Say
What works well
- High engagement with 98% open rate for text messages
- Integrates with existing CRMs and business tools
- White-glove support included with every plan
Common concerns
- Pricing not publicly disclosed, requires contact
- Limited to businesses that need texting, not a full marketing suite
Reviews
No reviews yet for Text Request
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Reviewer Demographics
Top Industries
Company Size
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Salesforce
Send and receive text messages directly within Salesforce records.
HubSpot
Integrate SMS with HubSpot to text leads and contacts from the CRM.
Zendesk
Enable SMS conversations within Zendesk tickets for unified support.
Google Chrome Extension
Text from any web page including CRM and email via Chrome extension.
SMS Chat Widget
Convert website visitors into SMS conversations with a customizable chat widget.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
Standard Contractual Clauses DPA available
Sub-processors
Fully disclosed
Right to Erasure
✓ Supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Text Request in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Text Request account
- Admin access to CRM (Salesforce or HubSpot)
- 10DLC registration (handled by Text Request)
Configuration Options
- Native CRM integration setup
- API/webhooks configuration
- Custom message templates
How Text Request Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
T
Text Request This product
|
Fair | Excellent | Good | Good | Good | Excellent | Excellent | Excellent | — | $Custom/user |
|
TW
Twilio
|
Excellent | Good | Excellent | Fair | Excellent | Fair | Good | Good | ★ None | $None/user |
|
ST
SimpleTexting
|
Fair | Excellent | Fair | Good | Fair | Good | Excellent | Good | ★ None | $None/user |
|
EZ
EZ Texting
|
Fair | Good | Good | Good | Fair | Good | Good | Good | ★ None | $None/user |
A Virtual Delivery Center for Text Request
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Text Request
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists