TekIVR is a robust, SIP-based Interactive Voice Response system purpose-built for Windows environments, delivering enterprise-grade call automation without the complexity of legacy IVR platforms. Fully RFC 3261 compliant, TekIVR enables organizations to design, deploy, and manage sophisticated caller experiences through intuitive scenario-based workflows. The platform automates routine call handling, reduces agent workload, and improves first-contact resolution rates. TekIVR supports custom voice scripts, dynamic call routing, and real-time analytics, making it ideal for contact centers, healthcare providers, and financial institutions. When deployed through AiDOOS, TekIVR benefits from managed infrastructure governance, seamless integration with existing telephony ecosystems, and scalable resource optimization—enabling businesses to expand IVR capacity without managing complex on-premise infrastructure.
Challenges It Solves
Legacy IVR systems are inflexible, expensive, and difficult to customize for changing business requirements
Manual call handling increases operational costs and reduces customer satisfaction through longer wait times
Traditional IVR solutions lack modern analytics and real-time insights into caller behavior and system performance
Integration with existing business systems and CRM platforms is time-consuming and technically complex
Scaling IVR capacity requires significant hardware investments and IT resource commitment
64
Reduction in call handling time and agent workload
48
Improvement in first-contact resolution rates
35
Decrease in operational costs through automation
Use Cases
Inbound Call Routing & IVR Menus
Automatically route incoming calls based on caller input, department, or skill-based parameters. Reduce wait times and improve caller experience through intelligent menu systems.
64%70% reduction in average call wait times
Appointment Scheduling & Confirmation
Enable callers to self-service schedule, reschedule, or confirm appointments through voice-driven interactions. Integrate with calendar systems for real-time availability.
48%55% decrease in no-show appointments
Payment Processing & IVR Transactions
Securely collect payment information, process transactions, and provide confirmation via IVR. Reduce manual payment handling and associated operational overhead.
35%40% reduction in payment processing costs
Healthcare Patient Support
Automate patient check-in, appointment reminders, and symptom screening. Reduce administrative burden on medical staff while improving patient communication.
58%Improve patient engagement by 45%
Banking & Financial Services
Deliver account balance inquiries, transaction history, and fraud alerts via IVR. Secure caller authentication and reduce agent involvement in routine queries.
72%Reduce call volume to agents by 50%
Pricing
Pricing available on request
TekIVR pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.
Standards-based interoperability with telephony infrastructure
Seamless integration with existing PBX and carrier systems
Dynamic Call Routing
Intelligent call distribution based on business logic
Optimize agent utilization and reduce call abandonment
Real-time Analytics & Reporting
Monitor IVR performance and caller behavior insights
Data-driven optimization of call flows and scripts
Custom Voice Scripting
Flexible voice prompt creation and management
Personalized caller experience aligned with brand voice
Windows Native Deployment
Leverages existing Windows infrastructure
Lower deployment complexity and faster time-to-value
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Enterprise Readiness
RFC 3261 SIP Compliance
Encrypted Call Signaling
Caller Authentication
Audit Logging & Call Recording
Secure Data Handling
Integrations
8 total apps
MW
Native deployment on Windows Server infrastructure for straightforward installation and management
ST
Direct integration with major SIP trunk providers for voice connectivity and call origination
PS
Seamless interoperability with existing PBX platforms via SIP protocol for unified call handling
CP
Integration capabilities with CRM systems to enable caller context and personalized IVR routing
DS
Custom integrations with SQL databases for real-time caller data lookup and validation
E&
Integration for sending confirmations, reminders, and follow-up communications post-call
CR
Native support for call recording and audit logging for compliance and quality assurance
A&
Export call data and metrics to business intelligence platforms for advanced analysis
AiDOOS Managed Deployment
Deploy TekIVR in
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
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Prerequisites
Configuration Options
Virtual Delivery Center · A new delivery category
A Virtual Delivery Center for
TekIVR
Pre-vetted experts and AI agents in the loop, assembled as a delivery
pod. Pay in Delivery Units — universal pricing across roles,
seniority, and tech stacks. No hiring, no contracting, no procurement
cycle.
Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
Refundable on unused Delivery Units, anytime — no questions asked
Re-delivery guarantee on acceptance miss
Pre-flight delivery sizing — you see the plan before you commit
What is TekIVR and how does it differ from traditional IVR systems?
TekIVR is a modern, SIP-based IVR platform designed for Windows environments with RFC 3261 compliance. Unlike legacy systems, it offers intuitive scenario-based workflow design, real-time analytics, and flexible customization without coding—enabling faster deployment and lower total cost of ownership.
Is TekIVR suitable for small businesses or only enterprises?
TekIVR is designed for organizations of various sizes, from mid-market to large enterprises. Its scalable architecture and flexible deployment options make it adaptable to different operational requirements. AiDOOS can help businesses optimize costs through managed deployment and resource sharing.
How does TekIVR integrate with existing telephony systems?
TekIVR uses industry-standard SIP protocol (RFC 3261) for seamless integration with PBX systems, SIP trunks, and carriers. It also supports database integrations for caller context and CRM lookups, enabling personalized routing and enhanced caller experiences.
What kind of customization is possible with TekIVR?
TekIVR's scenario builder enables non-technical users to design complex call flows without coding. Custom voice scripts, dynamic routing logic, and integrations with business systems are all configurable, allowing organizations to tailor the platform to specific needs.
How can AiDOOS enhance my TekIVR deployment?
AiDOOS provides managed infrastructure governance, scalable resource provisioning, and integration optimization for TekIVR. This eliminates the burden of managing on-premise complexity, enables faster scaling, and ensures optimal system performance and compliance.
What security and compliance standards does TekIVR support?
TekIVR is RFC 3261 SIP compliant with encrypted signaling, caller authentication, comprehensive audit logging, and support for PCI-DSS payment handling. It's suitable for regulated industries including healthcare, finance, and telecommunications.
Real results from enterprises deployed through AiDOOS
Regional Healthcare Network
"TekIVR reduced our patient call handling time by 60% while improving appointment confirmation rates. The scenario builder allowed our non-technical staff to modify workflows without IT involvement."
— Operations Director
Financial Services Company
"Implementing TekIVR cut our inbound call volume to agents by half. The RFC 3261 compliance meant zero integration issues with our existing telephony infrastructure."
— Contact Center Manager
Multi-location Retail Enterprise
"The Windows-native architecture made deployment seamless across our infrastructure. Real-time analytics helped us optimize call routing and reduce customer frustration significantly."
— IT Manager
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