Taylor is a global printing and marketing services company that offers a comprehensive suite of solutions designed to help businesses build their brands and streamline their communications. With over 50 years of experience, Taylor provides state-of-the-art printing services including commercial print, book printing, gift cards, and lenticular printing. Their marketing solutions cover direct mail, omnichannel communications, promotional marketing, and customer communications management (CCM). Additionally, Taylor offers packaging and labeling, warehousing and fulfillment, and supply chain services, all integrated with technology platforms to maximize customer accessibility. Their CCM platform enables businesses to compose, deliver, and track secure customer communications across multiple channels, ensuring compliance and a seamless brand experience. Taylor's promotional products stores allow clients to create customized branded merchandise, boosting brand awareness and engagement. The company is trusted by over 40,000 companies and serves top-tier industries including financial services, healthcare, industrial, insurance, and retail. AiDOOS enhances Taylor's deployment and adoption by providing implementation services, integration support, and ongoing management, ensuring that Taylor's solutions are seamlessly integrated into the client's existing systems and workflows. With AiDOOS, businesses can maximize their ROI by leveraging Taylor's capabilities with expert guidance and tailored support.
Challenges It Solves
Managing complex customer communications across multiple channels while ensuring consistency and compliance.
Coordinating print, marketing, packaging, and fulfillment from multiple vendors leads to inefficiencies and increased costs.
Ensuring data security and regulatory compliance in customer communications.
Scaling promotional products and branded merchandise operations without significant overhead.
Screenshots
Use Cases
Marketing Campaigns
Use Taylor's direct mail and omnichannel solutions to execute targeted marketing campaigns that drive customer engagement.
Customer Communications
Deliver secure, personalized statements, bills, and notifications through Taylor's CCM platform across multiple channels.
Branded Merchandise
Create custom online stores with promotional products to enhance brand visibility and support employee recognition.
Supply Chain & Fulfillment
Leverage Taylor's warehousing and distribution network for efficient order fulfillment and print-on-demand services.
Pricing
Custom pricing — built for your team
Taylor pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
💡 Pricing insight from reviewers: Custom enterprise pricing based on volume and services.
Key Features
Customer Communications Management (CCM)
Compose, deliver, and track customer communications with accuracy and security.
Direct Mail Automation
Automated direct mail services for targeted marketing campaigns.
Promotional Products Stores
Create branded company merchandise stores with real-time inventory and control.
Print Management
Outsource printing needs with a single partner for commercial print, packaging, and labels.
Warehousing & Fulfillment
Nationwide network for storage, distribution, and print-on-demand solutions.
Omnichannel Communications
Deliver consistent brand experiences across print, digital, and mobile channels.
What Reviewers Say
What works well
Comprehensive range of services including print, marketing, packaging, and fulfillment.
50+ years of industry experience and trusted by leading brands.
Common concerns
Pricing is not transparent and requires contacting sales for quotes.
Primarily suited for mid-market and enterprise clients, potentially less accessible for small businesses.
Reviews
None
★★★☆☆
out of 5
By segment
Enterprise67%
Mid-Market33%
B
Business Development Manager, North American Financial Serives
"Speedy Product Rollout"
I appreciate this solution for how straightforward and practical it is. I'll definitely keep using it. Initially, setup was somewhat tricky, but with frequent use, it became second nature. It offers a highly secure environment and is simple to operate. We're leveraging it to improve brand management across our extensive organization.
E
Enterprise (> 1000 emp.)
"Ordering Branded Goods and Marketing Materials for Business"
The interface is clean and straightforward, much like any standard online store. It has a well-organized layout and simple order tracking. Overall, the product functions smoothly in every way. There are occasional moments when searching through the catalog takes a little longer than expected. We use it primarily for ordering marketing supplies.
D
Digital Head
"Dedicated to Making Customers Happy"
What stands out most about Taylor is their relentless focus on quality across the board. Whether it's the careful attention to every detail or their dedication to ensuring customers are satisfied, they truly excel. Their drive for innovation and constant improvement makes them an exceptional partner, always willing to exceed expectations and deliver great outcomes.
Reviewer Demographics
Top Industries
No data available
Enterprise Readiness
SOC 2 Type II
PCI DSS Level 1
HIPAA
Identity & Access
SSO✓ SAML 2.0, OAuth 2.0
RBAC✓ Role-based access control with custom roles and permissions.
Audit Logs✓ 365-day retention
Data Security
At restAES-256
In transitTLS 1.2+
Key mgmtVendor-managed
SLA & Availability
Uptime SLA99.9%
RPO24h
RTO4h
Pen test—
Compliance & Portability
Data residencyUS, Canada, UK
Data export✓ PDF, CSV, XML
Right to erasure✓ Supported
Integrations
SF
Salesforce
Integrates customer data for omnichannel communications and personalized marketing.
Taylor will notify customers of material changes within 30 days.
NIST AI RMF
No data available
AiDOOS Managed Deployment
Deploy Taylor in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
12
Deployments
94%
Adoption rate
4.8/5
Post-deploy sat.
4-8 weeks
Time to value
Prerequisites
Valid Taylor contract
Active subscription
Admin access to Taylor platform
Configuration Options
API key setup
Integration configuration
User role assignments
How Taylor Compares
Product
AI & Analytics
Ease of Use
Enterprise Features
Pricing
Integrations
Mobile Experience
Quick Setup
Customer Support
Rating
Price/mo
T
Taylor This product
Good
Fair
Excellent
Fair
Good
Fair
Fair
Good
—
$Custom/user
QG
Quad/Graphics
Fair
Fair
Excellent
Fair
Fair
Fair
Fair
Good
—
$Custom/user
RD
RR Donnelley
Fair
Fair
Excellent
Fair
Fair
Fair
Fair
Good
—
$Custom/user
Virtual Delivery Center · A new delivery category
A Virtual Delivery Center for
Taylor
Pre-vetted experts and AI agents in the loop, assembled as a delivery
pod. Pay in Delivery Units — universal pricing across roles,
seniority, and tech stacks. No hiring, no contracting, no procurement
cycle.
Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
Refundable on unused Delivery Units, anytime — no questions asked
Re-delivery guarantee on acceptance miss
Pre-flight delivery sizing — you see the plan before you commit
Taylor serves large enterprises and mid-market companies across industries including financial services, healthcare, retail, and manufacturing.
Does Taylor offer managed services?
Yes, Taylor provides hosted managed services for customer communications management, including print and mail, electronic delivery, and reporting.
Can Taylor integrate with our existing CRM or ERP?
Yes, Taylor offers integrations with systems like Salesforce, SAP, and Oracle to streamline data flow and omnichannel communications.
What security certifications does Taylor hold?
Taylor is SOC 2 Type II, PCI DSS Level 1, and HIPAA compliant for handling sensitive data.
Is Taylor suitable for small businesses?
Taylor primarily focuses on enterprise and mid-market clients due to its extensive print and fulfillment capabilities, but may have options for smaller businesses depending on needs.