"Exceptional Support and a Remarkable Platform"
Excellent customer support, from account management to API development. Nothing negative to say—I believe it's a great platform. I have no complaints. As a developer, the most important aspect for me was being able to use APIs and test the entire process from start to finish, and I was able to do so without any issues. The development process was smooth and efficient.
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Small-Business (50 or fewer emp.)
"Great Automation Potential, with Some Enhancements Needed"
I appreciate Stannp.com's automation feature; it's fantastic because it eliminates manual processes and the need to remember sending out mailers. Additionally, I like that the postcard creation tool is available within the platform. It's decent, not bad at all, and I like having it there. Another useful feature is direct billing to our store locations, which means billing doesn't have to go through corporate. There appear to be some odd issues with updates or coding. The postcard creation tool works fine but it tries to be like Canva and sometimes has weird saving or formatting issues. I really wish there was an align option. Stannp.com handles automation for us, removing manual steps and helping us remember to send mailers.
"Responsive Support and Intuitive System for Large Mailings"
We've used Stanpp for three consecutive years now and have found the service incredibly beneficial for our large-scale mailings. Nico is always quick to respond and has assisted us with any account issues, though the system has generally been very intuitive and straightforward. It might be useful to allow uploading existing templates rather than starting from scratch each time. As a small charity, having a fast and efficient system that lets us connect with over 2000 schools annually has been fantastic!
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Small-Business (50 or fewer emp.)
"Guided Onboarding and Easy Platform Usage"
My experience with Stannp.com has been very favorable. A team member, Nico, reached out via email and walked me through everything, making it straightforward and uncomplicated. I didn't have to figure out the software on my own, which was incredibly helpful. Once set up, I found the platform to be user-friendly. The interface is easy to navigate, and I could easily review, approve, and pay for my campaign. Having someone guide me through was very beneficial. Also, the initial sign-in process was simple, and having a staff member contact me to assist with setup was extremely helpful. I've only run one campaign so far, but I have no complaints at the moment. I find Stannp.com makes it really easy to reach people. With support from their team, setup was effortless, and I could easily review, approve, and pay for my campaign.
"Streamlined Mailing Solution Perfect for Solo Users"
I find Stannp.com extremely useful for sending letters and postcards to areas where our services are available. As the only person in my department, the platform allows me to create a postcard or letter from a template, upload my address list, order printing, approve the design, and mail everything from a single location. I value the immediate proof feature and the competitive pricing. It's nice not having to rely on someone else, and the support has been helpful when I've needed it. I also like that the process is identical regardless of the job size. Having a good estimate of mail status and delivery confirmation is very valuable. The initial setup was easy, and I hardly remember it. I can't think of any negatives. Perhaps I don't fully utilize the QR code feature. I always include my own QR codes in the design, which might not be efficient. I use Stannp.com to manage mailing efficiently from start to finish. It offers immediate proof and competitive pricing. I can handle everything myself, no matter the size, and get reliable delivery confirmations. It simplifies things compared to our old method with local printers.
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Mid-Market (51-1000 emp.)
"Streamlined Customization for Bulk Mailings"
I find Stannp.com essential for our mass mailings to prospective members. The ability to store templates and use it as a self-service platform has been great. I particularly like that we can handle the entire mailing process ourselves and take advantage of the customization options. We send out multiple letters and mailers each month, and Stannp.com allows us to design custom pieces with our logos, which is very helpful. The initial setup was simple, and overall, the platform meets our requirements well. One drawback is how receipts are now emailed. Previously, they included a PDF attachment of the invoice, which was convenient for expense reports. Now I have to download each invoice individually from the website. I think Stannp.com allows us to save templates and operate on a self-serve basis, making mass mailings easy. The customization capabilities let us create branded designs for various events, markets, or partners.
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Small-Business (50 or fewer emp.)
"Easy-to-Use Platform with Amazing Support"
I really appreciate Stannp.com's user-friendly interface, which makes it simple to send out many letters remotely without extra costs. The reporting capabilities are also a standout feature. Their customer support is excellent; I've had the same representative for two years, and she's been fantastic. The pricing is fair, and the platform is easy to access. Training our team on it was simple, which has been a huge advantage. Whenever I've had inquiries, my interactions with account reps have been positive. Getting started was a breeze. Since we don't use it for the typical marketing purposes, it's clear that's where the company's roots lie. It would be beneficial to have more mailing templates for recurring mailings we do—we often have to recreate them for each campaign. Having a template we could duplicate and just update the document repeatedly would be ideal. Instead, we maintain a list of templates on our server and start a new campaign each time. I use Stannp.com to easily send mass mail with a user-friendly interface, bypassing legal process server fees, and getting quick help with any user errors.
"Precise and Efficient Letter Distribution Across Various Audiences"
I particularly value the ability to preview sample letters before they go out. This lets my team verify that everything is accurate and gives us a glimpse of what recipients will see. It helps us refine and adjust our designs as needed. Moreover, Stannp makes it effortless to have a single platform for sending a diverse range of letters to an equally diverse set of recipients. The initial setup was straightforward, with clear instructions and easy options to tweak designs once uploaded. One suggestion would be to modify the payment page. We always pay using the account balance, but the default shows the credit card on file. It would eliminate confusion if the system recognized our balance and set that as the default payment method. I rely on Stannp.com to efficiently distribute a wide variety of letters while ensuring accuracy through preview examples before sending.
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Small-Business (50 or fewer emp.)
"Intuitive Direct Mail Platform with Strong Automation and Tracking"
I've consistently been impressed by both the software and the customer service. The website is incredibly straightforward and user-friendly, allowing for easy campaign uploads, mailing management, and organization without any added complexity. The automation capabilities are outstanding. Integrating with other systems and automating our direct mail initiatives has saved us considerable time and streamlined our workflows. The platform includes valuable features like address validation, schedule setting, API connections, virtual printing, and comprehensive tracking, which simplify campaign management greatly. Print quality and delivery speed have been consistently excellent, and it makes managing direct mail as simple as handling email campaigns. At times, data uploads can be slow, which I'm not sure why, given that I only use CSV files that should be quick. This solution used to require an entire day of manual processing, but now it frees up both time and staff resources.
"Dynamic API Integration Revolutionizes Bulk Card Sending"
The platform's interface is straightforward to navigate. Monitoring how each product performs is straightforward. The dynamic QR codes and API integration have transformed how we dispatch large volumes of cards to clients. The Stannp team consistently goes above and beyond, keeping us informed about every step, update, and modification. They are receptive to suggestions and constantly work to enhance our experience and outcomes. One area for improvement is the lack of a 'Last year' timeframe filter for individual items in the reporting section. Additionally, having the option to manually input a specific date would be beneficial. Thanks to the API and dynamic templates, I can now send a substantial batch of cards simultaneously, which previously was a time-consuming task. It's also simpler to monitor the weekly card volume. Modifying design templates is uncomplicated as well.