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Social Intents
Seamless live chat and AI chatbots to transform customer engagement directly from your workspace
About Social Intents
Social Intents is a comprehensive Live Chat and AI Chatbot platform designed to revolutionize how businesses interact with website visitors in real-time. The solution combines human-powered live chat capabilities with intelligent AI chatbots to handle customer inquiries, qualify leads, and provide instant support without requiring context switching. Teams can manage all conversations directly from their preferred collaboration tools like Slack, Microsoft Teams, or email, streamlining operations across support, sales, and marketing functions. By leveraging conversational AI, Social Intents reduces response times, improves customer satisfaction, and enables businesses to scale engagement without proportionally increasing headcount. The platform's deep integration capabilities make it ideal for organizations seeking to unify customer communication channels. Through AiDOOS, enterprises can optimize deployment workflows, enhance governance policies, and scale chatbot training across multiple teams while maintaining consistent brand voice and compliance standards.
Challenges It Solves
- Visitors abandon websites when unable to reach human support immediately
- Support teams waste time switching between multiple communication platforms and tools
- Businesses struggle to qualify leads and route inquiries to appropriate teams efficiently
- Limited AI capabilities result in chatbots that frustrate customers with inadequate responses
- Growing customer demand outpaces support team capacity and availability
Use Cases
E-Commerce Customer Support
Online retailers use Social Intents to provide instant order support, shipping inquiries, and product recommendations through live chat and chatbots, reducing cart abandonment and improving customer retention.
SaaS Lead Generation
SaaS companies qualify website visitors in real-time, capture contact information through conversational forms, and route high-intent leads to sales teams for immediate follow-up.
Service-Based Business Operations
Consultants and agencies use the platform to manage client inquiries, schedule consultations, and provide instant answers to frequently asked questions without manual intervention.
Healthcare & Wellness Support
Healthcare providers and wellness brands deliver patient appointment scheduling, medication questions, and basic health inquiries through compliant chat channels.
Financial Services Client Communication
Banks and fintech firms provide account support, transaction inquiries, and onboarding assistance through secure chat, ensuring compliance while improving user experience.
Pricing
Pricing available on request
Social Intents pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.
Key Features
Handle conversations directly from Slack, Teams, or email
Eliminate context switching and respond 5x faster to inquiriesIntelligent automation handling routine questions 24/7
Reduce support costs by 40% while improving first-response rateAutomatically segment visitors and route to right teams
Increase sales conversion by intelligently prioritizing qualified leadsUnify conversations from website, messaging apps, and social
Manage all customer touchpoints from single unified dashboardTrack engagement metrics, response times, and agent performance
Data-driven insights enable continuous optimization of service qualityTrain AI on your knowledge base, FAQs, and business rules
Deploy contextually relevant responses matching your brand voiceReviews
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Enterprise Readiness
Integrations
8 total appsReceive and respond to chat messages directly in Slack channels, enabling team collaboration without platform switching
Integrate live chat notifications and conversations into Teams workflow for seamless team communication
Enable live chat and chatbot support directly on Shopify stores for improved e-commerce customer experience
Sync conversations with HubSpot CRM to maintain unified customer records and track interaction history
Bridge live chat conversations with Zendesk ticketing system for comprehensive support management
Track visitor behavior and chat engagement metrics within Google Analytics for comprehensive analytics
Connect to 5000+ applications through Zapier for custom workflow automation and data synchronization
Deploy live chat widget on WordPress websites with minimal configuration required
AiDOOS Managed Deployment
Deploy Social Intents in
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
Configuration Options
A Virtual Delivery Center for Social Intents
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Social Intents
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists