SmartAction · 0 reviews

SmartAction

AI-powered virtual agents automating customer service across all channels

Chatbots Software

— ☆☆☆☆☆ 0 reviews

About SmartAction

SmartAction is an enterprise-grade AI-powered virtual agent platform designed to transform customer service operations through intelligent automation. The platform deploys advanced conversational AI agents capable of handling high-volume customer inquiries across voice, chat, and SMS channels simultaneously. SmartAction seamlessly integrates with existing CRM, ticketing, and knowledge management systems, enabling organizations to maintain consistent customer experiences while significantly reducing operational costs. The platform leverages natural language understanding and machine learning to continuously improve response accuracy and customer satisfaction. By automating routine inquiries—such as account lookups, payment processing, order tracking, and billing questions—SmartAction frees support teams to focus on complex, high-value interactions. AiDOOS enhances SmartAction deployment through managed integration services, ensuring smooth implementation across enterprise systems, providing governance frameworks for compliance, and optimizing agent performance through continuous monitoring and analytics to maximize ROI and scalability.

Challenges It Solves

High customer service costs from manual handling of repetitive inquiries
Inconsistent support quality and response times across channels
Agent burnout from handling high-volume, low-complexity customer requests
Extended customer wait times during peak support periods
Difficulty scaling support operations without proportional cost increases

Reduction in customer service operational costs

Improvement in first-contact resolution rates

Decrease in average customer handling time

Use Cases

Inbound Call Center Automation

Automate high-volume inbound calls for customer inquiries, account information, billing questions, and order status updates. Virtual agents handle routine calls while intelligently escalating complex issues to human agents.

72% Reduced call handling time by 72% for routine inquiries

Proactive Outbound Customer Engagement

Deploy AI agents for appointment reminders, payment follow-ups, survey collection, and promotional outreach. Maintain customer engagement while reducing manual outbound calling efforts.

58% Increased customer engagement with 58% higher response rates

24/7 Chat Support for E-commerce

Provide round-the-clock instant chat support for product inquiries, returns, shipping questions, and recommendations. Improve customer satisfaction while reducing response time significantly.

85% Resolved 85% of chat inquiries without human agent involvement

Financial Services Account Management

Automate account inquiries, balance checks, transaction history, and basic financial advisory for banking and insurance customers. Ensure compliance while improving service availability and customer convenience.

67% Handled 67% of banking inquiries autonomously with compliance

Healthcare Patient Support & Scheduling

Automate appointment scheduling, prescription refill requests, patient intake forms, and general health information queries. Improve patient experience while reducing administrative burden on clinical staff.

70% Automated 70% of appointment scheduling and intake processes

Pricing

Pricing available on request

SmartAction pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.

Schedule a Meeting

Key Features

Omnichannel Voice, Chat & SMS Automation

Unified AI agents across all customer communication channels

Handle inquiries consistently across voice, chat, and text seamlessly

Intelligent Call Routing & Escalation

Smart routing to specialized agents or human teams

Route 80% of calls to virtual agents, escalate complex issues instantly

Advanced Natural Language Understanding

Contextual comprehension of customer intent and sentiment

Achieve 90%+ accuracy in understanding customer requests and needs

Real-Time Analytics & Performance Monitoring

Comprehensive dashboards tracking agent performance and customer satisfaction

Monitor call metrics, sentiment, and outcomes in real-time dashboards

CRM & Knowledge Base Integration

Seamless access to customer data and company knowledge

Provide personalized responses using customer history and knowledge articles

Continuous Learning & Improvement

Machine learning models improving accuracy over time

Virtual agents improve handling accuracy by 5-10% monthly through AI learning

Reviews

💬

No reviews yet for SmartAction

AiDOOS-verified review data is collected after deployment. Deploy this product and be among the first to share your experience.

Enterprise Readiness

Enterprise-Grade Encryption

Role-Based Access Control (RBAC)

GDPR & Compliance Ready

Audit Logging & Monitoring

SOC 2 Type II Certified

Integrations

8 total apps

Direct integration with Salesforce CRM for customer data access, case management, and contact history to provide personalized interactions

Seamless connection to Dynamics CRM for customer intelligence, sales pipeline data, and unified customer view during interactions

Integration with Zendesk ticketing system for ticket creation, escalation management, and knowledge base access for agent responses

Connection to ServiceNow for IT service management, incident tracking, and knowledge article retrieval during customer interactions

Integration with Twilio for enhanced voice and SMS capabilities, enabling broader channel coverage and communication flexibility

Native integration with Amazon Connect for cloud-based contact center capabilities and omnichannel customer engagement

Integration with Slack for internal notification routing, agent alerts, and escalation workflows within team collaboration platforms

Zapier connection enabling integration with 3000+ applications for workflow automation and data synchronization

AiDOOS Managed Deployment

Deploy SmartAction in

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

—

Deployments

—

Adoption rate

—

Post-deploy sat.

—

Time to value

Prerequisites

Configuration Options

Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for SmartAction

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
Refundable on unused Delivery Units, anytime — no questions asked
Re-delivery guarantee on acceptance miss
Pre-flight delivery sizing — you see the plan before you commit

Get a delivery plan for SmartAction What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers SmartAction

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements & assessment

Integrate

Setup & data migration

Validate

Testing & security audit

Rollout

Deployment & training

Optimize

Performance tuning

Schedule a Meeting

Frequently Asked Questions

How quickly can SmartAction be deployed in our organization?

SmartAction typically launches within 4-8 weeks depending on integration complexity. AiDOOS accelerates deployment through managed implementation services, pre-built connectors, and dedicated integration expertise to ensure faster time-to-value.

Can SmartAction integrate with our existing CRM and support systems?

Yes. SmartAction supports 50+ native integrations including Salesforce, Zendesk, ServiceNow, Dynamics 365, and others. AiDOOS provides custom integration development for non-standard systems, ensuring seamless data flow across your technology stack.

What happens when a customer requires human agent assistance?

SmartAction intelligently escalates complex interactions to human agents with full conversation context, customer history, and relevant information pre-loaded. This ensures warm handoffs and continuity of service without customer frustration.

How does SmartAction handle sensitive customer information like payment details?

SmartAction employs PCI-DSS compliant processes and encrypts sensitive data. It can be configured to handle payment information securely or route sensitive transactions to human agents, balancing automation with security requirements.

What kind of analytics and reporting does SmartAction provide?

SmartAction offers comprehensive real-time dashboards tracking call volume, resolution rates, customer satisfaction, agent performance, cost savings, and sentiment analysis. AiDOOS enhances this with advanced predictive analytics and optimization recommendations.

Can the AI agents be customized for our specific industry and terminology?

Absolutely. SmartAction's natural language models can be trained on your industry-specific language, terminology, and business processes. AiDOOS provides machine learning optimization services to continuously improve agent accuracy based on your unique requirements.