Smart UPS ★ 4.7 · 17 reviews

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Smart UPS

Monitor your UPS online anytime, anywhere with the EcoStruxure™ IT SmartConnect web portal.

AiDOOS Verified SAAS Security

4.7 ★★★★☆ 17 reviews

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About Smart UPS

SmartConnect is a cloud-based remote monitoring and management tool specifically designed for APC Smart-UPS devices. Since Smart-UPS units typically operate in distributed and often unmanned locations, SmartConnect brings them online for real-time oversight. Users begin by connecting their cloud-enabled Smart-UPS to the internet via its built-in Ethernet port and registering it through the EcoStruxure IT SmartConnect portal. Once registered, they gain visibility into power status, receive proactive notifications about UPS events, and can remotely reboot connected IT equipment, thereby reducing the need for costly and time-consuming onsite service visits. The platform also automates firmware updates, ensuring UPS devices run on the latest software for optimal performance and security. In terms of lifecycle management, SmartConnect provides alerts for UPS firmware upgrades, device maintenance, and warranty protection, helping maximize the lifespan of the hardware and protecting the customer's investment. With SmartConnect, businesses with distributed IT can manage their power infrastructure from anywhere, improving productivity and operational efficiency. AiDOOS enhances the deployment and adoption of SmartConnect by acting as a comprehensive implementation partner. It streamlines the process of software setup, integration, and migration, while also providing ongoing support and customization. Using AiDOOS's AI-powered tools, organizations can ensure that SmartConnect is rolled out efficiently across their fleet of UPS devices, maximizing its value and reducing the time-to-benefit.

Challenges It Solves

Frequent onsite visits to reboot unresponsive IT equipment at remote locations.
Lack of visibility into UPS health and power events across distributed sites.
Manual and inconsistent firmware updates for UPS devices.
Difficulty in managing maintenance and warranty lifecycles for a large fleet of UPS units.

Screenshots

Use Cases

Remote Reboot

Managers can remotely power cycle connected equipment to resolve lockups without dispatching staff.

Fleet Monitoring

Monitor the health and status of UPS units across multiple locations from a single dashboard.

Firmware Management

Simplify and automate the process of keeping UPS firmware current across all devices.

Lifecycle Planning

Track warranty, maintenance schedules, and replacement needs to extend equipment lifespan.

Pricing

Custom pricing — built for your team

Smart UPS pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.

Basic Standard Advanced

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💡 Pricing insight from reviewers: SmartConnect offers Basic, Standard, and Advanced plans with annual subscriptions; specific pricing not publicly listed.

Key Features

Remote Power Cycling

Reboot connected IT equipment remotely, eliminating onsite visits.

Automated Firmware Updates

One-click, remote UPS firmware updates for performance and security.

Real-Time Monitoring

Know your sites' power status from anywhere with cloud-based monitoring.

Proactive Notifications

Receive alerts on UPS events, firmware updates, and maintenance needs.

Remote Outlet Control

Control connected outlets and reboot devices individually or as groups.

Lifecycle Management

Track asset inventory, maintenance schedules, and warranty info in one place.

What Reviewers Say AI-synthesized from 17 reviews

What works well

Reliable power protection and ease of installation
Cloud-based remote monitoring accessible from anywhere
Automated firmware updates and proactive notifications enhance maintenance
Reduces need for onsite visits, saving time and cost

Common concerns

Requires cloud-enabled Smart-UPS models with built-in Ethernet port
Advanced features require paid subscription
Limited to APC Smart-UPS product line

Reviews

17 verified reviews

4.7

★★★★☆

out of 5 · 17 reviews

By segment

Enterprise33%

Mid-Market67%

Technical Sales Specialist

"Dependable Network UPS"

Provides reliable backup power during outages for my home network. The batteries may not last as long as desired, and the cost is rather high. It ensures my network routers stay online.

Mid-Market (51-1000 emp.)

"Powers Entire Data Center"

The new Lithium series Symmetra is great, taking up only a quarter of the space of the old model. However, the price could be lower, and add-ons like sockets are pricey. Our Symmetra Smart UPS runs the entire corporate office data center, offering excellent runtime and clean power to our equipment.

Chargée d'étude, suivi et contrôle des projets GAG

"Dependable and Effective Power Solution"

Smart UPS systems deliver reliable protection for essential equipment, using advanced batteries and smart power management to keep devices running through outages. They come with a higher price tag than basic models due to their monitoring features, which might be too costly for some. Remote monitoring and control over the network allow admins to manage power from anywhere.

Small-Business (50 or fewer emp.)

"Trustworthy Power Backup: APC Smart-UPS"

The design and build are compact and blend easily into any workspace. The main downside is the higher cost compared to other UPS options. It prevents data loss and protects sensitive devices by switching to battery seamlessly during outages, which is crucial for safeguarding critical data and hardware.

Enterprise (> 1000 emp.)

"Ideal for Small to Large Data Centers"

Simple setup, long battery life, and free software. The expense of replacing batteries and adding power banks is a drawback, as is the risk of power interruptions at the data center.

Sr. Systems and Security Engineer

"Usually dependable, an all-in-one solution"

Few vendors offer such a stable and reliable product. For batteries and UPS, APC Smart UPS is often top-notch, lasting a long time with minimal issues. Setting up larger units might need an electrician, adding cost. I've also run into firmware problems with some units that required support. The Smart UPS does an excellent job shielding our gear from surges and power failures.

Engineer

"A solid UPS maker with room to improve"

This company has been around for ages and is trustworthy. As a Schneider Electric brand, they make excellent electronic equipment. The Smart UPS stands out for its strong backup, offering up to an hour of power. It's lightweight and simple to operate, and service centers are widespread with good customer support. However, the design hasn't changed much and could be more appealing. Battery capacity should be increased, and there can be unexpected shutdowns and interruptions; sometimes the low battery alert doesn't work.

Cloud Presales Consultant

"The optimal choice for power protection"

The APC Smart UPS is packed with benefits: it delivers intelligent and effective network power protection; its runtime can be expanded, which is helpful during long outages; it works well for servers, point-of-sale systems, routers, switches, hubs, and other network gear; and its popularity is proven by over 20 million units sold. It safeguards electronics from power issues and can prevent damage, with extended runtime keeping you operational during outages, which is vital in business settings where downtime is costly. Its adaptability suits a range of devices. On the downside, it tends to be pricier than other UPS types, has had security vulnerabilities that could let hackers gain control, lifespan is shortened in extreme temperatures, dust, or moisture, battery life drops with high heat and each discharge cycle, and it may not last as long as expected.

IT Systems Administrator

"Solid Product with Great Remote Management"

The features are user-friendly and intuitive, making installation and remote management effortless. The alert system notifies us of outages at some of our challenging school sites. Diagnostics and firmware updates are possible from a distance. Reports highlight when power failures occur. You can turn off individual outlets, but that requires a premium plan; it would be great if that was included for the first year to test its value. We skip that feature because of the expense and have implemented a separate PDU for remote power management. This device covers outage alerts and keeps our network and security systems running continuously.

Director of IT

"Top-Tier Power Backup Solution"

The hardware is dependable and sturdy, and the software works with the operating system to ensure proper handshaking, letting admins stay informed and safeguarding the equipment. After testing various UPS options, I have no complaints about APC. It guarantees proper power backup and voltage stabilization.

Enterprise Readiness

AES-256 Encryption

Two-Factor Authentication (2FA)

Identity & Access

SSO✗ Not supported

RBAC✗

Audit Logs✗

Data Security

At restAES-256

In transitTLS 1.2+

Key mgmtVendor-managed

SLA & Availability

Uptime SLA99.9%

RPO—

RTO—

Pen test—

Compliance & Portability

Data residency—

Data export

Right to erasure✗

Integrations

Slack

Receive UPS alerts and notifications directly in Slack channels.

Native Native integration

Microsoft Teams

Get UPS status updates and alerts delivered to Microsoft Teams.

Native Native integration

Email

Built-in email notifications for UPS events and alerts.

Native Built-in ⚡ AiDOOS Pre-wired

EcoStruxure IT

Integration with Schneider Electric's larger EcoStruxure IT ecosystem for comprehensive monitoring.

Native Requires EcoStruxure account ⇄ Bi-directional

Governance & Compliance

EU AI Act

No data available

Data Processing Agreement

No data available

Sub-processors

No data available

Right to Erasure

No data available

Change Notifications

No data available

NIST AI RMF

No data available

AiDOOS Managed Deployment

Deploy Smart UPS in 72 hours

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

Deployments

94%

Adoption rate

4.8/5

Post-deploy sat.

1-2 weeks

Time to value

Prerequisites

APC Smart-UPS with built-in Ethernet port
Internet connection
Cloud account registration

Configuration Options

Configure notifications
Set up remote reboot
Enable firmware updates

How Smart UPS Compares

Product	AI & Analytics	Ease of Use	Enterprise Features	Pricing	Integrations	Mobile Experience	Quick Setup	Customer Support	Rating	Price/mo
S Smart UPS This product	Good	Excellent	Good	Good	Fair	Good	Excellent	Good	★ 4.7	$Custom/user
VE Vertiv	Fair	Good	Good	Fair	Fair	Good	Good	Good	—	$Custom/user
EA Eaton	Good	Good	Good	Fair	Good	Good	Good	Good	—	$Custom/user
TL Tripp Lite	Fair	Good	Fair	Good	Fair	Good	Good	Good	—	$Custom/user

Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for Smart UPS

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
Refundable on unused Delivery Units, anytime — no questions asked
Re-delivery guarantee on acceptance miss
Pre-flight delivery sizing — you see the plan before you commit

Get a delivery plan for Smart UPS What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers Smart UPS

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements & assessment

Integrate

Setup & data migration

Validate

Testing & security audit

Rollout

Deployment & training

Optimize

Performance tuning

Schedule a Meeting

Frequently Asked Questions

What is SmartConnect?

SmartConnect is a cloud-based remote monitoring and management tool for APC Smart-UPS devices, providing real-time status, alerts, and remote reboot capabilities.

Which APC Smart-UPS models are compatible with SmartConnect?

SmartConnect is compatible with APC Smart-UPS models that have a built-in SmartConnect Ethernet port. Most recent models include this feature.

Does SmartConnect offer remote power cycling?

Yes, SmartConnect allows remote power cycling to reboot connected equipment without an on-site visit, helping reduce downtime and service costs.

Can I receive alerts via Slack or Teams?

Yes, SmartConnect supports pre-configured email notifications, and integrates with Slack and Microsoft Teams to send alerts and notifications.

How does SmartConnect handle firmware updates?

SmartConnect automates firmware updates for compatible Smart-UPS devices, allowing one-click remote firmware upgrades to ensure security and performance.

Is SmartConnect secure?

SmartConnect uses industry-standard encryption (AES-256 in transit), requires HTTPS for web access, and supports two-factor authentication to protect your data.

Smart UPS

About Smart UPS

Challenges It Solves

Screenshots

Use Cases

Remote Reboot

Fleet Monitoring

Firmware Management

Lifecycle Planning

Pricing

Custom pricing — built for your team

Key Features

Remote Power Cycling

Automated Firmware Updates

Real-Time Monitoring

Proactive Notifications

Remote Outlet Control

Lifecycle Management

What Reviewers Say AI-synthesized from 17 reviews

What works well

Common concerns

Reviews

Enterprise Readiness

Identity & Access

Data Security

SLA & Availability

Compliance & Portability

Integrations

Slack

Microsoft Teams

Email

EcoStruxure IT

Governance & Compliance

EU AI Act

Data Processing Agreement

Sub-processors

Right to Erasure

Change Notifications

NIST AI RMF

AiDOOS Managed Deployment

Deploy Smart UPS in 72 hours

Prerequisites

Configuration Options

How Smart UPS Compares

A Virtual Delivery Center for Smart UPS

How a Virtual Delivery Center delivers Smart UPS

Outcome-Based

Milestone-Driven

Expert Network

Implementation Timeline

Frequently Asked Questions

Quick Stats

Resources

Vendor

Get an Instant Proposal