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Real-Time Tracking

Shippeo

Real-time transportation visibility and predictive insights for global supply chains

ISO 27001
ISO 27001
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Category
Software
Ideal For
3PL Providers
Deployment
Cloud
Integrations
150++ Apps
Security
End-to-end encryption, role-based access control, data residency compliance, regular security audits
API Access
Yes - RESTful API for custom integrations and system connectivity

About Shippeo

Shippeo is a cloud-based real-time transportation visibility platform designed to provide end-to-end tracking and predictive insights across all modes of transport. The platform enables logistics and supply chain teams to monitor shipments in real-time, improve delivery accuracy, and enhance customer satisfaction through advanced analytics and predictive ETA capabilities. Shippeo integrates with existing logistics infrastructure to consolidate data from multiple sources, offering a unified view of transportation operations. By leveraging machine learning algorithms, the platform delivers predictive insights that help teams anticipate delays, optimize routes, and make data-driven operational decisions. When deployed through AiDOOS, Shippeo implementations are enhanced with managed governance, accelerated integration with existing ERP and TMS systems, and optimized performance tuning to ensure scalability across enterprise operations. AiDOOS provides dedicated support for configuration, customization, and ongoing optimization, enabling organizations to maximize ROI and reduce time-to-value for supply chain visibility initiatives.

Challenges It Solves

  • Lack of real-time visibility into shipment status across multiple carriers and transport modes
  • Inaccurate ETAs leading to customer dissatisfaction and operational inefficiencies
  • Disconnected data from multiple logistics systems preventing holistic supply chain insights
  • Inability to proactively identify and respond to delivery delays or exceptions
  • Manual tracking processes consuming time and increasing operational costs

Proven Results

92
Improved on-time delivery rates through predictive analytics
78
Reduction in customer support inquiries via proactive notifications
85
Increased operational efficiency through automation and visibility

Key Features

Core capabilities at a glance

Real-Time GPS Tracking

Monitor all shipments with live location updates

Achieve visibility with second-by-second position updates across all transport modes

Predictive ETA Engine

Accurate delivery time predictions using AI

Reduce ETA errors by up to 92% with machine learning algorithms

Exception Management

Automated alerts for delays and anomalies

Identify and address exceptions in minutes, not hours

Multi-Carrier Integration

Unified tracking across all logistics providers

Consolidate data from 500+ carriers into single dashboard

Advanced Analytics Dashboard

Comprehensive insights into supply chain performance

Access KPIs, trends, and actionable recommendations in real-time

Customer Portal & Notifications

Enhanced customer experience with proactive updates

Reduce support tickets while improving customer satisfaction scores

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Real-World Use Cases

See how organizations drive results

3PL Provider Operations
Third-party logistics providers leverage Shippeo to track shipments for multiple customers, reduce exceptions, and improve service level agreements compliance. Real-time visibility enables proactive communication and faster issue resolution.
88
Improved SLA compliance and reduced penalties
Enterprise Supply Chain Management
Large enterprises consolidate visibility across global supply chains, from procurement to last-mile delivery. Predictive insights enable better inventory planning and customer communication.
76
Optimized inventory levels and reduced safety stock
Cold Chain & Specialized Logistics
Temperature-sensitive shipments and specialized cargo require real-time monitoring. Shippeo tracks conditions and location simultaneously, ensuring compliance and preventing spoilage.
94
Near-zero spoilage rate through real-time condition monitoring
Last-Mile Delivery Optimization
Delivery companies optimize routes using real-time traffic data and predictive insights, improving efficiency and customer experience through accurate delivery windows.
67
Reduced delivery costs and improved on-time performance
Customer Communication & Experience
Retailers and e-commerce companies provide customers with accurate delivery notifications and tracking links, reducing inquiries and improving satisfaction metrics.
81
Reduced customer support costs and improved satisfaction

Integrations

Seamlessly connect with your tech ecosystem

S

SAP

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Deep integration with SAP systems for seamless order-to-delivery visibility and inventory synchronization

O

Oracle NetSuite

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Real-time shipment tracking synchronized with Oracle backend for unified supply chain management

S

Salesforce

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Embedded tracking and ETA information within Salesforce for enhanced customer visibility

F

FedEx

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Native carrier integration for automatic tracking data pull and shipment status synchronization

U

UPS

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Direct API connection for real-time tracking and shipment information updates

D

DHL

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Integrated tracking for international shipments with customs and delivery status

S

Slack

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Automated exception alerts and shipment notifications sent directly to team channels

T

Twilio

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SMS and voice notifications for customers with real-time delivery updates

Implementation with AiDOOS

Outcome-based delivery with expert support

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning

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Alternatives & Comparisons

Find the right fit for your needs

Capability Shippeo Swissport SAP TMS Aviobook
Customization Excellent Excellent Excellent Good
Ease of Use Good Good Good Good
Enterprise Features Excellent Excellent Excellent Excellent
Pricing Fair Fair Fair Fair
Integration Ecosystem Excellent Excellent Excellent Good
Mobile Experience Good Good Good Excellent
AI & Analytics Excellent Good Excellent Good
Quick Setup Good Fair Fair Good

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Frequently Asked Questions

How does Shippeo integrate with existing ERP systems?
Shippeo offers pre-built connectors for major ERP platforms (SAP, Oracle, NetSuite) and a comprehensive REST API for custom integrations. AiDOOS can manage the entire integration process, ensuring seamless data flow and minimal disruption to operations.
What is the typical implementation timeline?
Standard implementations typically complete in 4-8 weeks depending on complexity. AiDOOS provides managed implementation services with dedicated technical teams, potentially accelerating deployment and reducing time-to-value.
Does Shippeo support international shipments?
Yes, Shippeo supports global shipments with integrations to 500+ carriers worldwide, multi-currency support, and compliance with international customs regulations and documentation.
How accurate are the predictive ETAs?
Shippeo's machine learning models achieve 92% ETA accuracy by analyzing historical patterns, real-time traffic data, and carrier performance. Accuracy improves continuously as more data is processed.
Can Shippeo track temperature-sensitive shipments?
Yes, Shippeo integrates with IoT devices and sensors for real-time condition monitoring including temperature, humidity, and shock detection for cold chain and specialized cargo.
What support does AiDOOS provide for Shippeo deployment?
AiDOOS provides managed implementation, system integration, configuration, customization, and ongoing optimization services. Our governance model ensures best practices, security compliance, and maximum platform utilization.