· 0 reviews
ShiftX
The world's most intuitive mapping software
About ShiftX
ShiftX is a collaborative process modeling tool designed to be accessible to everyone in an organization without requiring training. It enables teams to visualize, understand, and improve business operations through an intuitive drag-and-drop interface with automatic flow layout. ShiftX supports both process mapping and customer journey mapping, offering features such as actor-based modeling, real-time collaboration (coming soon), commenting, issue tracking, and version control. Users can enrich flows with narratives, content attachments, durations, and channels. The platform integrates with popular tools like Jira, Confluence, Airtable, Notion, Microsoft Teams, and Google Docs. ShiftX was founded in 2018 and joined Ardoq in July 2024 to combine intuitive process mapping with enterprise architecture.
Challenges It Solves
- Process tools are either too complex (like BPMN) or too unstructured, preventing broad adoption.
- Organizations lack a single source of truth for documenting and improving business processes.
- Customer journey maps quickly become outdated without easy collaboration and iteration.
- Breaking down silos between departments to achieve accurate process visibility.
Screenshots
Use Cases
Process Mapping and Management
Create and manage business process flows collaboratively, with automatic layout and version control.
Customer Journey Mapping
Design customer journeys with personas, touchpoints, pain points, and alternative routes.
Service Blueprinting
Extend journey maps into service blueprints by connecting customer-facing processes with backstage operations.
Pricing
Custom pricing — built for your team
ShiftX pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Automatically arrange flow steps with no crossing lines.
Click and drag steps to rearrange flows effortlessly.
Model processes with actors (people, systems, roles) instead of traditional swimlanes.
Track changes and publish new versions of processes.
Add, assign, and track issues directly on steps.
Connect with Jira, Confluence, Airtable, Notion, Teams, and more.
What Reviewers Say
What works well
- Very intuitive and easy to use, no training required.
- Combines process mapping and customer journey mapping in one tool.
- Automatic flow layout saves time on formatting.
- Real-time collaboration (coming soon) enhances team alignment.
Common concerns
- Limited integrations compared to larger platforms.
- Real-time editing is not yet available (listed as coming soon).
- Pricing details are not publicly transparent.
Reviews
No reviews yet for ShiftX
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Jira
Visualize and communicate flows business processes in ShiftX with Atlassian's Jira.
Confluence
Visualize and communicate flows business processes in ShiftX with Atlassian's Confluence.
Airtable
Add flowcharts visualized business processes to Airtable views with embedded ShiftX flows.
Notion
Visualize flowcharts business processes in Notion by embedding ShiftX flows in Notion documents.
Microsoft Teams
Visualize and communicate flows business processes in ShiftX with Microsoft Teams.
Microsoft SharePoint
Visualize and communicate flows business processes in ShiftX with Microsoft SharePoint.
Slite
Visualize flowcharts business processes in Slite by embedding ShiftX flows in Slite documents.
Coda
Visualize flowcharts business processes in Coda by embedding ShiftX flows in Coda documents.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy ShiftX in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active ShiftX account
- SSO configuration (optional)
- Integration setup for Jira/Confluence if needed
Configuration Options
- SSO (SAML)
- Integration with Jira, Confluence, etc.
- Access control settings
How ShiftX Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
S
ShiftX This product
|
Good | Excellent | Fair | Good | Good | Poor | Excellent | Good | — | $Custom/user |
|
MI
Miro
|
Good | Excellent | Good | Fair | Excellent | Good | Excellent | Good | ★ None | $None/user |
|
LC
Lucidchart
|
Good | Excellent | Good | Fair | Good | Fair | Excellent | Good | ★ None | $None/user |
|
MU
Mural
|
Fair | Excellent | Good | Fair | Good | Fair | Excellent | Good | ★ None | $None/user |
A Virtual Delivery Center for ShiftX
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers ShiftX
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists