SendSafely

Q: Does SendSafely offer end-to-end encryption?

Yes, SendSafely provides end-to-end encryption, meaning files are encrypted on the sender's device and can only be decrypted by authorized recipients. Even SendSafely cannot access the data.

Q: What integrations does SendSafely support?

SendSafely has native integrations for Zendesk, Salesforce, Intercom, Freshdesk, Outlook, Gmail, Slack, and AI chatbots like Ada and Intercom Fin. It also provides REST API for custom integrations.

Q: Is SendSafely HIPAA compliant?

Yes, SendSafely is HIPAA compliant and offers a BAA for enterprise customers. It also meets other standards like SOC 2 Type 2, PCI DSS, GDPR, and CCPA.

Q: Can I use SendSafely with my existing email?

Yes, SendSafely offers plugins for Outlook and Gmail, allowing you to send encrypted emails directly from your inbox.

Q: How does SendSafely handle file expiration?

SendSafely allows you to set automatic expiration for files and messages, after which they are permanently deleted, ensuring data is not stored indefinitely.

Q: Does SendSafely provide SSO?

Yes, SendSafely supports SAML-based Single Sign-On, allowing seamless authentication with most corporate SSO providers.

About SendSafely

SendSafely is an end-to-end encryption platform designed to securely exchange sensitive files and messages. It ensures that data is encrypted on the sender's device and only decryptable by authorized recipients, meaning even SendSafely itself cannot access the content. The platform integrates natively with popular tools like Zendesk, Salesforce, and Intercom, allowing teams to embed encryption directly into their existing workflows without disrupting productivity. SendSafely offers a range of products including secure file transfer, embeddable dropzones, persistent workspaces, automation actions, and HALO, which enables AI chatbots to securely collect files in real time. The platform is SOC 2 Type 2 compliant and supports compliance with HIPAA, GDPR, CCPA, and PCI DSS. It also provides a REST API and SDKs for developers. With AiDOOS, deployment and adoption of SendSafely can be accelerated through streamlined integration and management services, ensuring organizations can implement robust security measures with minimal friction.

Challenges It Solves

Securely exchange sensitive files with external parties without exposing data to unauthorized access.
Meet compliance requirements such as HIPAA, GDPR, and PCI DSS when handling confidential information.
Safely integrate AI chatbots to collect sensitive documents without compromising data security.
Manage access and revoke shared files after they have been sent, providing control over data lifecycle.

Screenshots

Use Cases

Secure Email Attachments

Encrypt email attachments and messages directly from Outlook or Gmail, ensuring sensitive information is protected during transmission.

Customer Service Integrations

Embed encrypted file exchange into customer service platforms like Zendesk, Salesforce, and Intercom to securely handle customer data.

KYC and Identity Verification

Collect identity documents and verification materials securely through AI chatbots using HALO, maintaining regulatory compliance.

Secure Automated Workflows

Use SendSafely Actions to automate encrypted file workflows, routing files to cloud storage and triggering webhooks.

Pricing

Personal

For personal use, includes 250 MB/month, OpenPGP encryption, two-factor login, download tracking, Chrome extension.

$10/user

billed monthly ·

OpenPGP Encryption
Two Factor Login
Download Tracking
Chrome Extension
Control Expiration
Personal Upload URL
Outlook Plug-in

Team

For small teams. Minimum 5 users. Includes large encrypted file transfer, Gmail & Outlook integrations, company branding, Dropzone, workspace collaboration, SSO, user management console.

$120/user

billed monthly ·

Large Encrypted File Transfer
Gmail & Outlook Integrations
Company Branding
SendSafely Dropzone
Workspace Collaboration
SSO Integration
User Management Console
SOC2 Type 2
GDPR & CCPA DPA

Key Features

End-to-End Encryption

Every file is encrypted on the sender's device, and only authorized recipients can decrypt it.

Platform-Native Integrations

Embed encryption directly into Zendesk, Salesforce, Intercom, and other platforms.

Dropzones

Embeddable upload widgets for collecting encrypted files from anyone without an account.

Workspaces

Persistent encrypted storage for sharing folders with external parties and access controls.

HALO

Secure file collection for AI chatbots, enabling AI agents to gather sensitive files without accessing content.

REST API & SDKs

Developers can build custom encrypted workflows with comprehensive APIs and SDKs.

What Reviewers Say AI-synthesized from 52 reviews

What works well

Strong end-to-end encryption ensures data remains private even from the service provider.
Seamless integrations with popular platforms like Zendesk and Outlook enhance workflow without disruption.
Compliance with major regulations (HIPAA, GDPR, PCI) makes it suitable for regulated industries.

Common concerns

Limited free tier with low storage capacity (e.g., 50 MB/month for free plan).
Pricing tiers may be higher than some competitors, especially for small teams.

Reviews

52 verified reviews

4.8

★★★★★

out of 5 · 52 reviews

By segment

Enterprise42%

Mid-Market58%

M

Mid-Market (51-1000 emp.)

"Simple and Secure Data Sharing with Third Parties"

I love the ability to securely send data to third-party vendors. I would prefer the Outlook add-in to function more reliably. The primary items I send are usernames and passwords, and this platform serves as my go-to for transmitting encrypted information.

M

Mid-Market (51-1000 emp.)

"Smooth Integration with Superior Security"

I use SendSafely for secure document management and transfers with additional security layers. It serves as an ideal platform for security and data exchange. I particularly enjoy the seamless integrations with my workflows, such as Outlook and Salesforce, which are easy to set up and highly effective. The initial setup was very straightforward, making adoption effortless. I genuinely like everything about SendSafely and have no complaints. There is nothing I dislike. It functions perfectly for secure data transfer and integrates seamlessly. I utilize SendSafely for secure document management and transfers with extra security, and it provides the perfect environment for security and data exchange.

I

IT Systems Lead

"Effortless and Trustworthy Secure File Sharing"

SendSafely makes secure file sharing a breeze. The end-to-end encryption and zero-knowledge design give me peace of mind when transmitting sensitive documents, and the intuitive interface simplifies the process for recipients. The integrations with email and APIs are excellent added benefits. I highly recommend it! The interface could use a modern refresh, but it remains very intuitive and easy to navigate, so it doesn't hinder secure file sending. SendSafely addresses the challenge of sending confidential files to external clients without worrying about attachment limits or security risks. The end-to-end encryption ensures data remains private, while the straightforward workflow makes exchanging important documents safely easy for both us and our clients.

M

Mid-Market (51-1000 emp.)

"Hassle-Free Secure File Sharing"

I rely on SendSafely to securely share sensitive files with clients. I particularly value its ease of use, especially within the web application. The initial setup was also very straightforward. Some users have noted that the UX isn't the most intuitive, but it hasn't been an obstacle for me. SendSafely enables secure file sharing with customers and is simple to use, especially in the web interface.

P

Project Engineer

"Uncomplicated Setup with Robust APIs and Smooth Outlook/Salesforce Extensions"

The deployment process is remarkably straightforward, especially when combined with the powerful API capabilities. We required minimal IT effort to get everything configured, and the native Outlook and Salesforce extensions functioned smoothly immediately. The software performs its core encryption duties perfectly, so I have no significant functional issues. However, the administrative dashboard has a somewhat utilitarian layout and would benefit from a more modern redesign. Our team frequently operates under strict data privacy mandates when sharing large project files and structural documentation with external stakeholders.

T

Technical support engineer

"Simple, Secure, and Seamless File Sharing with SendSafely"

I really appreciate SendSafely for its simplicity, security, and ease of use. Sharing sensitive files feels smooth, and the overall experience is dependable and user-friendly. I have no significant complaints. My experience has been positive so far, and the platform has proven to be easy and reliable. SendSafely resolves the challenge of securely sharing sensitive files and information. It simplifies file transfers while ensuring data protection through encryption, giving me confidence that confidential information is shared safely.

P

Project Engineer

"SendSafely Streamlines Encrypted File Sharing for a Seamless Experience"

The greatest strength of SendSafely is how straightforward it is to send heavily encrypted attachments. Unlike more rigid security tools that require a steep learning curve, this platform allows us to integrate files into our everyday communication channels with minimal delay. The system handles its core security functions flawlessly, so I have no major criticisms. If I were to point out one potential improvement, it would be the user interface: the design feels somewhat plain and reminiscent of older enterprise software. We frequently need to share confidential engineering data and proprietary project models with external partners, and maintaining strict confidentiality is crucial. SendSafely helps reduce this risk by providing a secure, end-to-end encrypted channel that restricts access to verified recipients only.

P

Project Engineer

"Flexible and Enterprise-Ready Secure Transfers Made Easy"

What makes SendSafely stand out is its adaptability across different operational scales. It is straightforward enough for occasional secure transfers, like sending personal files to outside consultants, yet robust enough to handle high-volume, enterprise-level data flows efficiently. Upon first login, the user interface might seem too basic and utilitarian. However, it quickly becomes obvious that the minimalist design is intentional: it prevents clutter in your workspace and helps avoid confusing external users. We were persistently concerned about potential data breaches or interception of sensitive project documents, proprietary designs, and clients' personal information when sent via standard email. SendSafely has alleviated that worry by providing a secure, encrypted platform for sharing files with external vendors.

P

Project Engineer

"Seamless SendSafely Integration for Stress-Free and Secure File Sharing"

The standout feature is how seamlessly SendSafely works with our current software ecosystem, without creating operational friction or budget concerns. It has upgraded our data protection strategy by enabling smooth file exchanges for both our staff and external clients. The only limitation I've encountered is the inability to create standardized Workspace templates that automatically replicate folder structures. When setting up multiple new projects that share the same file organization hierarchy, we required a secure, compliant method for distributing confidential project documents and sensitive data packages across various teams and third-party partners. SendSafely fulfills this need by offering a highly secure, encrypted environment that blends smoothly with our core workflows, simplifying the sharing of sensitive material without disrupting our existing processes.

P

Project Engineer

"Quick Setup Supported by Powerful API and Webhook Tools for Seamless Integrations"

The most impressive aspect of SendSafely is its rapid deployment and the highly adaptable API and webhook features. Setting up the platform required minimal effort, and it works effortlessly with our full range of systems, such as Zendesk, Salesforce, Gmail, and notably Zapier for automating file transfers. While the system offers strong core functionality for secure transfers, I would appreciate more detailed layout configuration options in the web interface. The existing branding tools are useful, but enhanced design flexibility would enable us to better meet our corporate identity requirements, including precise typography and overall CSS. Our daily operations involve transferring large files, design schematics, and documentation sets that often contain sensitive proprietary and restricted client information. SendSafely mitigates our data exposure risk by offering an efficient, strongly encrypted transfer method that ensures adherence to strict global data privacy standards.

Enterprise Readiness

SOC 2 Type 2

HIPAA

PCI DSS SAQ D-SP

GDPR

CCPA

Identity & Access

SSO✓ Google, Okta, Azure AD, Ping Identity

RBAC✓ Role-based permissions with admin console

Audit Logs✓

Data Security

At restAES-256

In transitTLS 1.2+

Key mgmtVendor-managed

SLA & Availability

Uptime SLA99.9%

RPO—

RTO—

Pen test—

Compliance & Portability

Data residencyUS, EU, Australia

Data export✓ CSV

Right to erasure✓ Supported

Integrations

ZD

Zendesk

Native app allowing agents to send and receive end-to-end encrypted files directly within Zendesk tickets.

Native < 1 hour ⇄ Bi-directional ⚡ AiDOOS Pre-wired

SF

Salesforce

Native app for Salesforce that enables secure file exchange within the Salesforce console.

Native < 1 hour ⇄ Bi-directional ⚡ AiDOOS Pre-wired

IC

Intercom

App that adds secure data collection capabilities to Intercom Messenger.

Native < 1 hour ⇄ Bi-directional ⚡ AiDOOS Pre-wired

FD

Freshdesk

Native app bringing SendSafely's secure file sharing to Freshdesk tickets.

Native < 1 hour ⇄ Bi-directional

OL

Outlook

Outlook plug-in that lets users send encrypted files and messages directly from Outlook with one click.

Native < 1 hour ⚡ AiDOOS Pre-wired

GM

Gmail

Chrome extension that integrates with Gmail to encrypt emails and attachments.

Native < 1 hour ⚡ AiDOOS Pre-wired

SL

Slack

Integration that allows secure file sharing directly within Slack (available on Enterprise plans).

Native < 1 hour

HA

HALO (AI)

HALO enables AI agents to securely collect files from users within chat interactions, with end-to-end encryption.

Native 2-4 hours

Governance & Compliance

EU AI Act

No data available

Data Processing Agreement

Standard Contractual Clauses DPA available

Sub-processors

No data available

Right to Erasure

✓ Supported

Change Notifications

No data available

NIST AI RMF

No data available

AiDOOS Managed Deployment

Deploy SendSafely in 72 hours

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

12

Deployments

94%

Adoption rate

4.8/5

Post-deploy sat.

2-4 weeks

Time to value

Prerequisites

Active SendSafely enterprise subscription
Admin access to configure SSO and integrations
Business email domain for user provisioning

Configuration Options

SSO integration with SAML or OpenID Connect
Custom branding and URL
Data residency selection (US, EU, AU)
Email integration (Outlook/Gmail)

How SendSafely Compares

Product	AI & Analytics	Ease of Use	Enterprise Features	Pricing	Integrations	Mobile Experience	Quick Setup	Customer Support	Rating	Price/mo
S SendSafely This product	Good	Excellent	Good	Fair	Good	Fair	Excellent	Good	★ 4.8	$10/user
SF ShareFile	Fair	Good	Excellent	Fair	Good	Good	Good	Good	—	$Custom/user
MO MOVEit	Fair	Fair	Excellent	Poor	Good	Fair	Fair	Good	—	$Custom/user
EG Egnyte	Good	Good	Excellent	Fair	Good	Good	Good	Good	—	$Custom/user

How a Virtual Delivery Center delivers SendSafely

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1

Discover

Requirements & assessment

2

Integrate

Setup & data migration

3

Validate

Testing & security audit

4

Rollout

Deployment & training

5

Optimize

Performance tuning

Schedule a Meeting

Frequently Asked Questions

Does SendSafely offer end-to-end encryption?

Yes, SendSafely provides end-to-end encryption, meaning files are encrypted on the sender's device and can only be decrypted by authorized recipients. Even SendSafely cannot access the data.

What integrations does SendSafely support?

SendSafely has native integrations for Zendesk, Salesforce, Intercom, Freshdesk, Outlook, Gmail, Slack, and AI chatbots like Ada and Intercom Fin. It also provides REST API for custom integrations.

Is SendSafely HIPAA compliant?

Yes, SendSafely is HIPAA compliant and offers a BAA for enterprise customers. It also meets other standards like SOC 2 Type 2, PCI DSS, GDPR, and CCPA.

Can I use SendSafely with my existing email?

Yes, SendSafely offers plugins for Outlook and Gmail, allowing you to send encrypted emails directly from your inbox.

How does SendSafely handle file expiration?

SendSafely allows you to set automatic expiration for files and messages, after which they are permanently deleted, ensuring data is not stored indefinitely.

Does SendSafely provide SSO?

Yes, SendSafely supports SAML-based Single Sign-On, allowing seamless authentication with most corporate SSO providers.

About SendSafely

Challenges It Solves

Screenshots

Use Cases

Secure Email Attachments

Customer Service Integrations

KYC and Identity Verification

Secure Automated Workflows

Pricing

Key Features

End-to-End Encryption

Platform-Native Integrations

Dropzones

Workspaces

HALO

REST API & SDKs

What Reviewers Say AI-synthesized from 52 reviews

What works well

Common concerns

Reviews

Enterprise Readiness

Identity & Access

Data Security

SLA & Availability

Compliance & Portability

Integrations

Zendesk

Salesforce

Intercom

Freshdesk

Outlook

Gmail

Slack

HALO (AI)

Governance & Compliance

EU AI Act

Data Processing Agreement

Sub-processors

Right to Erasure

Change Notifications

NIST AI RMF

AiDOOS Managed Deployment

Deploy SendSafely in 72 hours

Prerequisites

Configuration Options

How SendSafely Compares

A Virtual Delivery Center for SendSafely

How a Virtual Delivery Center delivers SendSafely

Outcome-Based

Milestone-Driven

Expert Network

Implementation Timeline

Frequently Asked Questions

Quick Stats

Resources

Vendor

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