★ 4.6 · 273 reviews
Quantum Metric
The answers are already there.
About Quantum Metric
Quantum Metric is a digital analytics platform that provides real-time visibility into customer experience across web and mobile. It captures behavioral, technical, and business signals without sampling or manual tagging, enabling enterprises to understand why customer behavior changes and act with confidence. The platform features session replay, interaction heatmaps, journey analytics, and Felix AI, a generative agentic AI that instantly surfaces insights and automates actions. Quantum Metric helps teams reduce friction, improve conversion, and align around a shared view of the customer. AiDOOS enhances deployment and adoption by providing managed services for integration, customization, and ongoing support, ensuring organizations maximize the value of their digital analytics investment. The platform is trusted by leading brands such as Lululemon, BMO, and the American Medical Association, processing over 8 billion sessions per month and used by 50% of worldwide internet users.
Challenges It Solves
- Digital teams struggle to understand why customer behavior changes and how to prioritize fixes.
- Fragmented analytics tools require manual tagging and sampling, leading to incomplete data and slow insights.
- Customer friction and errors in digital journeys cause lost revenue and poor experiences.
- Cross-team alignment is difficult without a shared, quantified understanding of customer experience impact.
Use Cases
Conversion Optimization
Identify and fix checkout errors and friction points to reduce abandonment and increase revenue.
Customer Experience Monitoring
Monitor real-time customer journeys and proactively address issues before they impact satisfaction.
Performance Monitoring
Track Core Web Vitals and technical errors to ensure fast, reliable digital experiences.
Pricing
Custom pricing — built for your team
Quantum Metric pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
High-fidelity session replay for web and mobile apps with modern frameworks.
Visualize where users click, scroll, and engage on pages.
Generative agentic AI that automatically summarizes sessions and surfaces insights.
Map and analyze customer journeys across web, mobile, and offline channels.
Quantify the business impact of friction points and prioritize improvements.
Get real-time alerts on anomalies, errors, and performance degradation.
What Reviewers Say AI-synthesized from 273 reviews
What works well
- Comprehensive session replay with autocapture and one-click quantification of friction.
- Felix AI provides instant, natural language summaries and actionable insights.
- Integrates behavioral, technical, and business data in a single platform.
Common concerns
- Pricing is custom and not publicly disclosed, making cost comparison difficult.
- May require significant setup and training to fully leverage advanced features.
Reviews
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Reviewer Demographics
Top Industries
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Adobe Experience Platform
Accelerates Customer Journey Analytics migration by enriching Adobe Experience Platform with Quantum Metric data.
BigQuery
Stream data from Quantum Metric to BigQuery for cross-platform analysis.
Salesforce Service Cloud
Embed session replay in Salesforce to give customer service agents context during calls.
Google Analytics
Integrate to combine behavioral insights with traditional web analytics.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Quantum Metric in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active subscription to Quantum Metric
- Admin access to web properties
- SSO/SAML configured (if using) or email-based accounts
Configuration Options
- Session replay settings
- Integration with analytics tools
- User permissions and teams
- Data retention policies
How Quantum Metric Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
Q
Quantum Metric This product
|
Excellent | Good | Excellent | Fair | Good | Good | Good | Good | ★ 4.6 | $Custom/user |
|
FS
FullStory
|
Good | Excellent | Good | Good | Good | Good | Excellent | Good | ★ None | $None/user |
|
HJ
Hotjar
|
Fair | Excellent | Fair | Excellent | Good | Fair | Excellent | Good | ★ None | $None/user |
|
GB
Glassbox
|
Good | Good | Excellent | Fair | Good | Good | Moderate | Good | ★ None | $None/user |
A Virtual Delivery Center for Quantum Metric
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Quantum Metric
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists