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Purplepass ★ 4.8 · 101 reviews
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Marketplace › Marketing › Purplepass  · Purplepass alternatives

Purplepass

Event ticketing and box office software

AiDOOS Verified SAAS Marketing
4.8 ★★★★★ 101 reviews
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Pricing
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Category
Marketing
Deployment
Cloud (SaaS)
AiDOOS Deploy
72 hours

About Purplepass

Purplepass is a comprehensive event ticketing and box office management platform designed for venues, promoters, and event organizers. It offers features for creating events, selling tickets online, managing box office sales, and tracking attendance. The platform is known for its intuitive design, making it easy for users to set up and manage events without extensive technical knowledge. Purplepass provides robust customer support, which users frequently praise for being responsive and helpful. The software supports various event types including concerts, theater productions, festivals, and fundraisers. With Purplepass, organizers can sell tickets through custom-branded portals, integrate with social media, and access real-time reporting and analytics. AiDOOS enhances the deployment and adoption of Purplepass by offering managed services that streamline integration, provide proactive maintenance, and offer expert support, ensuring that users maximize the platform's capabilities and improve their event management efficiency.

Challenges It Solves

  • Manual ticketing processes are time-consuming and error-prone
  • Difficulty managing box office sales and online sales in one system
  • Lack of real-time reporting and analytics for event performance
  • Poor customer support from ticketing providers

Use Cases

Venue Ticketing

Manage ticket sales for concerts, theater, and other live events at a venue.

Event Promotion

Promote and sell tickets for events to a wider audience through online channels.

Fundraising Events

Sell tickets for charity galas and fundraising events with custom branding.

Festival Management

Coordinate multi-day festivals with multiple performances and ticket types.

Pricing

Custom pricing — built for your team

Purplepass pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.

Starter Business Enterprise
Schedule a Meeting
💡 Pricing insight from reviewers: Purplepass is known for transparent pricing with no hidden fees, making it cost-effective for small to mid-sized event organizers.

Key Features

Online Ticketing

Sell tickets online through a customizable platform.

Box Office Management

Manage at-the-door sales and will call efficiently.

Event Creation

Create and publish events quickly with an intuitive interface.

Custom Branding

Customize ticketing pages with your own branding.

Reporting & Analytics

Access real-time sales data and event performance metrics.

Customer Support

Responsive and helpful support team.

What Reviewers Say AI-synthesized from 101 reviews

What works well

  • Responsive and helpful customer support
  • Intuitive and easy-to-use interface

Common concerns

  • Limited advanced features compared to some competitors
  • Pricing not publicly disclosed

Reviews

101 verified reviews
4.8
★★★★★
out of 5 · 101 reviews
By segment
Enterprise29%
Mid-Market71%
P
Programming Director
"Purplepass feels like a breath of fresh air"
Purplepass is quite intuitive, easy to navigate, and setting up an event takes no time. The system is designed with both the customer and their audience in mind. Their staff are always prompt, friendly, and incredibly helpful with questions. Best of all, it costs our organization nothing; service fees are minimal and can be either absorbed or passed to attendees, so we adjust our pricing to cover the small costs. We haven't faced any significant issues. Purplepass has made adjustments when needed and is working on updates we requested, showing they're responsive and customer-focused. We needed a system that was user-friendly for our team and customers while being cost-efficient for both, and Purplepass has perfectly filled that role.
S
Small-Business (50 or fewer emp.)
"Remarkable and Responsive Support"
The best part of Purple Pass is their incredible support team. They are highly responsive, thorough, and act as true partners throughout the event planning process. The system is straightforward, easy to customize, and we've encountered no issues at all. We've had zero problems, but we appreciate that they're constantly seeking ways to improve. Purple Pass helped us manage ticketing for multiple events efficiently.
A
Academic Administrative Assistant
"PSC Performing Arts"
The ease of use and customer service are the best I've encountered. Nick Liberto answers every question promptly, with expertise and great patience. After nearly two years, I have no complaints about PurplePass. I had to quickly learn all the processes when our Box Office manager went on extended medical leave. Almost overnight, I had to master creating events, daily sales reports, and managing ticket sales. Without Nick's gracious help, we would have faced lost sales and poor planning. With his expertise and patience, he guided me through every step, allowing our Box Office to operate smoothly without any hiccups.
C
Chief Financial Officer
"Purplepass just keeps improving every year!"
I've used Purplepass for my Halloween event for five years, and it has consistently been great for managing sales, tracking attendance, handling revisions, managing comps, and setting up. I also like that they offer equipment rental, but you can use your own devices if preferred. Customer service is stellar—there's always a real person ready to help. Pricing is reasonable, and payouts are fast. Initial setup takes more time, but afterward, duplicating events is easy, and the interface has improved a lot. I'd recommend getting support for the first setup. It effectively handles ticketing, payment, and redemption.
B
Board Member and Box Office Manager
"Excellent Support and Outstanding Value"
The best aspect is the exceptional customer service. They respond quickly whenever I reach out, and having someone available on event day, even for a Sunday matinee, is crucial. I sometimes find setting up a season of events confusing, but I think that's more due to my own error than the system. Linking reserved seating and charts can be tricky, but any inconvenience is always outweighed by the helpful, responsive staff. As a small community non-profit orchestra, we can offer patrons reserved seating and season tickets with easy PDF email delivery. We can also choose to pay ticketing fees or pass them to attendees. Editing events, adding discount codes, and graphics is straightforward. Payouts are promptly processed after events.
O
Owner
"Purple Pass: A great match for our event"
The standout aspects were the communication, customer service, and the user-friendly sales tracking website. It was simple to reach our representative with questions or for explanations. I valued the ability to track sales progress and the detailed breakdown of buyer demographics. Our only issue was that many banks blocked purchases, requiring customers to call and authorize them. I'm uncertain if Purple Pass can address this, and I appreciate their security measures, but I wish there was a workaround since other platforms don't have this issue. Purple Pass allowed us to accept more payment methods and helped us identify which advertising channels were most effective by including a 'how did you hear about us' question at checkout.
M
Music Director and Producer
"Purplepass is fantastic!"
We've relied on Purplepass since 2020 for our ticketed events. They simplify event setup, resolve issues promptly when we need changes, respond quickly via phone or email, and provide excellent support to our customers. Using Purplepass has streamlined our ticketing, boosted ticket sales, and allowed seamless online sales through our website. We have no complaints—we've been extremely satisfied without any issues. Purplepass enabled us to sell tickets online, assign seats, process credit cards, assist at the box office with seat availability, send email updates about shows, and market our program effectively.
D
Director of Theatre and Operations
"Easy-to-Use Platform with Top-Notch Support and Great Value"
The platform is exceptionally user-friendly, and their support team is among the best. For the features and ease of use, the pricing is unbeatable. Ticketing is a breeze, and the Box Office feature has greatly improved our check-in flow. The only missing capability is multiple user accounts; we'd like each team member to have their own login with specific permissions instead of sharing one all-access account. We now have better access and control over our reporting, which has made a real difference. Patrons also find the platform more intuitive. Additionally, the Box Office tool has significantly reduced our check-in time.
D
Digital Marketing Coordinator
"Neat, Professional Interface That's Simple to Integrate and Promote"
The layout's cleanliness is a big plus; it helps customers quickly find all event details. It looks professional, giving our event more credibility. Integrating it into our website and sharing on social media was a breeze. I have no negative feedback. One enhancement I'd like is adding a photo in the overview section; the logo in the header is nice, but an image further down would be great. Purplepass solves our need for real-time ticket sales visibility, removing the delay of waiting for others. We can also publish ticket pages faster, avoiding the bottleneck of an internal team who may not prioritize us. Overall, having more control is a significant advantage.
E
Enterprise (> 1000 emp.)
"Incredibly Simple, Flexible, and Transparent"
The tool is very straightforward and highly adaptable. As a school administrator, it has simplified my workload significantly, cutting down time spent on deposits and reports. The transparency is outstanding, and I haven't come across many downsides from an attendee's perspective. Given that my institution has rigorous tracking needs, all the necessary data is readily available. A feature that could be added is more student-focused functionality, like enabling individual sales and crediting students for their purchases. Additionally, for event-day operations, adding Apple Pay would be beneficial since it's been requested more often this year. I appreciate how the site and event customization continues to improve. I manage everything from ticket sales to registrations, and it's effortless to set up and oversee both.

Reviewer Demographics

Top Industries

No data available

Enterprise Readiness

PCI DSS Level 1
SOC 2 Type II

Identity & Access

SSO✗ Not supported
RBAC✓ Role-based access with custom roles
Audit Logs✓ 90-day retention

Data Security

At restAES-256
In transitTLS 1.2+
Key mgmtVendor-managed

SLA & Availability

Uptime SLA99.9%
RPO—
RTO—
Pen test—

Compliance & Portability

Data residency—
Data export✓ CSV
Right to erasure✗

Integrations

Stripe

Process event ticket payments securely through Stripe integration.

Native 2-4 hours ⇄ Bi-directional ⚡ AiDOOS Pre-wired

PayPal

Accept payments via PayPal for event registrations.

Native 2-4 hours

Zoom

Integrate with Zoom to deliver virtual event access.

Native < 1 hour ⚡ AiDOOS Pre-wired

Eventbrite

Sync events and attendees between Purplepass and Eventbrite.

Third_Party 2-4 hours ⇄ Bi-directional

Mailchimp

Automatically add attendees to Mailchimp email lists.

Third_Party < 1 hour ⚡ AiDOOS Pre-wired

Salesforce

Sync event data and attendee information with Salesforce CRM.

Third_Party 1-2 days ⇄ Bi-directional

QuickBooks

Integrate with QuickBooks for financial tracking and reporting.

Third_Party 2-4 hours ⇄ Bi-directional

YouTube

Embed or link to YouTube live streams for virtual events.

Native < 1 hour

Governance & Compliance

EU AI Act

No data available

Data Processing Agreement

No data available

Sub-processors

No data available

Right to Erasure

No data available

Change Notifications

No data available

NIST AI RMF

No data available

AiDOOS Managed Deployment

Deploy Purplepass in 72 hours

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

12
Deployments
94%
Adoption rate
4.8/5
Post-deploy sat.
1-2 weeks
Time to value

Prerequisites

  • Active Purplepass account
  • Admin access for configuration
  • Valid payment gateway credentials (e.g., Stripe)

Configuration Options

  • Event creation and ticketing setup
  • Payment gateway configuration
  • Email notification templates
  • User roles and permissions

How Purplepass Compares

Product AI & Analytics Ease of Use Enterprise Features Pricing Integrations Mobile Experience Quick Setup Customer Support Rating Price/mo
Purplepass This product
Fair Good Fair Good Good Fair Excellent Excellent ★ 4.8 $Custom/user
Eventbrite
Good Excellent Good Good Excellent Excellent Excellent Good — $0/user
Cvent
Excellent Fair Excellent Poor Excellent Good Poor Good — $Custom/user
Ticketmaster
Good Fair Excellent Poor Good Excellent Poor Good — $Custom/user
Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for Purplepass

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

  • Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
  • Refundable on unused Delivery Units, anytime — no questions asked
  • Re-delivery guarantee on acceptance miss
  • Pre-flight delivery sizing — you see the plan before you commit
Get a delivery plan for Purplepass What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers Purplepass

Outcome-based delivery via AiDOOS’s VDC model.  Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

1
Discover
Requirements & assessment
2
Integrate
Setup & data migration
3
Validate
Testing & security audit
4
Rollout
Deployment & training
5
Optimize
Performance tuning
Schedule a Meeting

Frequently Asked Questions

Does Purplepass support virtual events?
Yes, Purplepass supports virtual events with features like real-time reporting and integration with Zoom and YouTube for live streaming.
Can I integrate Purplepass with my CRM?
Purplepass offers integrations with popular CRMs like Salesforce and also provides a REST API for custom integrations, which AiDOOS can pre-configure.
Are there any transaction fees on Purplepass?
Purplepass is known for transparent pricing with no hidden fees; however, specific transaction fees vary by plan, and it's best to check their pricing page.
How does Purplepass ensure data security?
Purplepass is PCI DSS Level 1 compliant and undergoes SOC 2 Type II audits, ensuring high-level security for payment and personal data.
Can I customize event registration pages?
Yes, Purplepass allows full customization of registration pages to match your branding, and AiDOOS can assist with advanced customization.
Does Purplepass offer multi-user support?
Yes, Purplepass provides role-based access control, allowing you to manage multiple users with different permission levels.

Quick Stats

★ 4.8
Rating
12
Deployments
72 hours
Live in
99.9%
Uptime SLA
Deployment Complexity
Easy (2/5)
Schedule a Meeting

Resources

Official Website API Documentation

Vendor

Purplepass
San Diego, CA
Verified Vendor

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