· 0 reviews
Pragma (formerly Logisy)
All encompassing system to perform Ecommerce Operations from one single place
About Pragma (formerly Logisy)
Pragma is a comprehensive D2C operating system designed specifically for Indian D2C ecommerce brands. It offers a suite of products that cover the entire ecommerce lifecycle, from pre-purchase activities like promotional campaigns and rapid checkout to post-purchase functions like order notifications, omnichannel CRM, RTO management, and automated returns. With a focus on reducing operational losses, Pragma leverages AI to analyze 300+ parameters to flag risky orders, convert COD to prepaid, and automate NDR. It also provides WhatsApp Business Suite for marketing and commerce, an omnichannel inbox for customer support, and a return management system with customizable workflows. The platform is built by D2C founders to solve D2C-specific problems, enabling brands to manage marketing, checkout, fulfillment, and returns from a single interface. AiDOOS enhances deployment and adoption by providing AI-driven insights, automated workflows, and seamless integration with existing systems, ensuring brands can scale efficiently and improve customer experience.
Challenges It Solves
- High RTO (Return to Origin) rates causing revenue loss
- Manual and time-consuming ecommerce operations
- Inefficient customer support across multiple channels
- Lack of integrated tools for D2C brands
Screenshots
.jpg)
.png)
.jpg)
Use Cases
Reduce RTO Losses
Use RTO Suite's behavioral analysis and order verification to minimize return-to-origin incidents and improve delivery success.
WhatsApp Marketing
Leverage WhatsApp Business Suite for bulk promotional messages and drip campaigns to engage customers and drive sales.
Omnichannel Support
Centralize customer support across WhatsApp, Facebook, Instagram, and email in one platform for efficient resolution.
Streamline Returns
Automate the returns process with branded pages, media verification, and configurable return policies to enhance customer satisfaction.
Pricing
Custom pricing — built for your team
Pragma (formerly Logisy) pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Rapid checkout system that reduces checkout time to under 10 seconds with 0% payment gateway charges.
AI-powered risk assessment to flag risky orders and automate NDR management, reducing RTO losses.
Marketing and sales automation via WhatsApp, including bulk messaging, drip campaigns, and product catalogs.
Unified inbox for WhatsApp, Facebook Messenger, Instagram, Email, and Voice with chatbots and ticketing.
Automated returns and exchanges with branded returns page, media verification, and configurable rules.
Prevent fake and impulsive orders via automated verification through WhatsApp, SMS, and Email.
What Reviewers Say
What works well
- Comprehensive platform covering entire ecommerce operations from marketing to returns.
- Specialized for D2C brands, addressing India-specific challenges like RTO and COD conversion.
- Strong WhatsApp integration for high engagement and ROI.
Common concerns
- Pricing not publicly disclosed, requiring custom quotes.
- May have a learning curve due to the breadth of features.
Reviews
No reviews yet for Pragma (formerly Logisy)
AiDOOS-verified review data is collected after deployment. Deploy this product and be among the first to share your experience.
Reviewer Demographics
Top Industries
No data available
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Razorpay
Payment gateway integrated into checkout to enable various payment options.
Cashfree
Alternative payment gateway supporting multiple payment methods.
Core channel for bulk messaging, drip campaigns, and conversational commerce.
Integration for Facebook Messenger and Shops for omnichannel communication.
Supports Instagram messaging and comments within the omnichannel inbox.
ShipRocket
Courier partner integration for automated reverse shipment creation in returns.
Delhivery
Courier integration for NDR management and return logistics.
Email channel for promotional campaigns, order notifications, and verification.
Governance & Compliance
EU AI Act
No data available
Data Processing Agreement
No data available
Sub-processors
No data available
Right to Erasure
No data available
Change Notifications
No data available
NIST AI RMF
No data available
AiDOOS Managed Deployment
Deploy Pragma (formerly Logisy) in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Pragma account
- E-commerce store credentials
- WhatsApp Business API access
Configuration Options
- Checkout customisation
- RTO risk rules
- CRM channel integrations
- Return policy settings
How Pragma (formerly Logisy) Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
P
Pragma (formerly Logisy) This product
|
Good | Good | Fair | Good | Good | Good | Excellent | Good | — | $Custom/user |
|
SH
Shopify
|
Good | Excellent | Good | Good | Excellent | Excellent | Excellent | Good | — | $29/user |
|
KL
Klaviyo
|
Excellent | Good | Good | Fair | Good | Good | Good | Good | — | $20/user |
|
HS
HubSpot
|
Excellent | Good | Excellent | Fair | Excellent | Good | Moderate | Excellent | — | $50/user |
A Virtual Delivery Center for Pragma (formerly Logisy)
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Pragma (formerly Logisy)
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists