· 0 reviews
Permut
Transform customer experience with AI
About Permut
Permut is an AI-native customer engagement platform that empowers businesses to design, deploy, and govern autonomous AI agents capable of executing real workflows across the entire customer journey. Rather than relying on rigid decision trees, Permut agents are configured using natural language instructions, business rules, and brand-aligned behavioral guidelines, allowing them to handle inbound and outbound conversations across web, WhatsApp, Instagram, and email channels. The platform supports key business functions including customer support automation, lead qualification, CSAT collection, NPS campaigns, and upselling opportunities. Every customer interaction is automatically transformed into structured insights, enabling teams to detect friction points, understand customer intent, and uncover revenue opportunities in real time. Permut provides full visibility and control through conversation monitoring, guardrails, and continuous agent refinement tools. Proven results from customer deployments include 74% autonomous resolution rates, 20% CSAT improvements, and over 500 hours of support work automated per month. With AiDOOS, organizations can accelerate Permut deployment and adoption by leveraging on-demand technical talent to configure agents, integrate with existing stacks, and optimize conversational workflows — reducing time-to-value and ensuring the platform delivers measurable business impact from day one.
Challenges It Solves
- High volume of repetitive customer support inquiries overwhelms human support teams and increases operational costs
- Manual lead qualification processes lack customer context and result in low conversion rates and inefficient sales cycles
- Businesses struggle to consistently measure customer satisfaction (CSAT/NPS) at scale across multiple channels and operations
- Customer interaction data is unstructured and siloed, making it difficult to extract actionable insights about intent, friction, and revenue opportunities
Use Cases
Automated Customer Support
Deploy AI agents to handle inbound support inquiries about orders, returns, shipping, and product information autonomously, reducing ticket volume and support team workload.
Lead Qualification and Sales Pipeline Generation
Use outbound AI agents to contact cold leads, qualify prospects through natural conversation, and schedule calls with sales teams — enriching CRM with structured customer data automatically.
CSAT and NPS Collection
Automate customer satisfaction surveys through conversational flows that capture feedback, filter sentiment, and redirect satisfied customers to leave public reviews at scale.
Cross-Sell and Upsell Discovery
Identify revenue opportunities during customer conversations by detecting signals of interest in additional services and routing qualified leads to commercial teams.
Pricing
Custom pricing — built for your team
Permut pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Configure brand-aligned AI agents in minutes using natural language instructions and business rules
Deploy the same AI agent consistently across web, WhatsApp, Instagram, and email channels
Connect agents to existing systems via webhooks and MCP to execute complete workflows end-to-end
Automatically transform every interaction into structured insights covering intent, friction, and revenue opportunities
Monitor conversations, enforce brand guardrails, and adjust agent behavior in real time with full transparency
Automatically escalate complex cases to human agents with full conversation context and summaries
What Reviewers Say
What works well
- Rapid deployment — customers report going live in under one week with measurable autonomous resolution rates
- Proven customer outcomes including 74% autonomous resolution, 20% CSAT improvement, and 500+ hours/month of support work automated
- Multi-channel support across web, WhatsApp, Instagram, and email from a single agent configuration
- Natural language agent configuration removes the need for heavy engineering or rigid decision trees
Common concerns
- Pricing is in euros, which may introduce currency complexity for non-European customers
- AI credit-based usage model may make costs unpredictable for high-volume use cases outside of the Scale or Enterprise tiers
- Free plan is limited to web channel only, restricting multi-channel testing without upgrading to a paid tier
Reviews
No reviews yet for Permut
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Reviewer Demographics
Top Industries
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Deploy AI agents on WhatsApp to handle inbound and outbound customer conversations
Run AI agents on Instagram direct messages for customer engagement
Webhooks
Trigger agent workflows from external events via webhooks and MCP
Deploy AI agents via email channel for customer communications
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Permut in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Permut account (Starter plan or above for multi-channel support)
- WhatsApp Business API access if deploying on WhatsApp
- Webhook endpoints or CRM system to integrate with
- Brand guidelines and operational policies for agent configuration
Configuration Options
- Agent natural language instructions and brand tone setup
- Channel selection (Web, WhatsApp, Instagram, Email)
- Webhook and workflow trigger configuration
- Guardrails and escalation rules definition
How Permut Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
P
Permut This product
|
Excellent | Excellent | Good | Good | Good | Good | Excellent | Good | — | $110/user |
|
IC
Intercom
|
Excellent | Good | Excellent | Fair | Excellent | Excellent | Good | Excellent | ★ None | $39/user |
|
DR
Drift
|
Good | Good | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $None/user |
|
TD
Tidio
|
Good | Excellent | Fair | Excellent | Good | Good | Excellent | Good | ★ None | $29/user |
A Virtual Delivery Center for Permut
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Permut
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists