Owner.com

So far, the people have been the best part of the experience. They've been thorough in explanations, available when I need them, and very patient with me. Some formatting wasn't ideal, but most concerns have been addressed. I'm confident I can work with the developer to get things exactly right. I hope the biggest difference from my previous platform will be better web visibility and higher Google rankings, leading to more website traffic.

Owner has been a complete game-changer, creating efficiency in both the restaurant and online. Integrating all our options has simplified takeout, delivery, and even in-house ordering for both cashier and kitchen staff. Everyone there is kind, friendly, and highly intelligent. The transition was seamless and easy. Honestly, I haven't found any negatives yet. We're new, but all experiences have been positive. The only challenge was stepping out of my comfort zone and letting the professionals organize and set us up. I was wary of a nightmare, but change isn't always bad. We had three third-party delivery services, three printers, three tablets, all while managing a busy line and full tables. The integration of POS and our website has been the best decision—no more chaos managing screens and printers. Plus, we keep more of our earnings instead of paying fees.

Owner.com excels at integrating all functions into one platform. The website is sleek, easy to update, and connects seamlessly with online ordering and the mobile app. The main benefit has been SEO, significantly improving our online visibility and driving more traffic and new customers. Our biggest frustration is the lack of communication after onboarding; we felt forgotten post-launch. We requested a final review meeting but our representative stopped responding. Support is very slow—over a week for responses without resolution. A major issue involved dine-in customers using table tents to order online, causing confusion and extra packaging costs, but support said they hadn't encountered it and couldn't promise a fix. When we asked about their POS, we were promised a 24-hour call but got an email days later and the call even later. We like the platform and see potential, but the unresponsiveness and poor post-launch support are frustrating. As a small business, we need a reliable partner. The biggest problem Owner solves is improving our online visibility through SEO, increasing organic reach and reducing reliance on paid ads. We're also growing our online ordering business; having all connected makes ordering easier and gives us a strong foundation.

Owner.com makes it easy to combine online ordering, marketing, and customer engagement into one streamlined platform, eliminating the need for multiple tools. Everything is in one place, making daily operations more efficient and less time-consuming. The marketing features encourage repeat business, and the analytics offer clear, actionable insights that boost revenue confidently. The platform is intuitive and built for restaurant growth. Given the organization, automation, and revenue impact, the cost is minimal compared to the value. No negatives so far after two weeks. They've created a more user-friendly website for customers, making browsing and ordering easier. The Auto-Promote feature is a game-changer—it automatically handles campaigns when I'm busy, keeping our marketing consistent without extra work.

I'm new to Owner.com, but it's been the easiest and fastest onboarding compared to four other platforms. The rep met with me earlier than expected to set up my restaurant. After talking on Friday, I expected a two-week setup, but he worked over the weekend, and my menu and website were live by Tuesday. The flexible pricing—small monthly fees plus a percentage of revenue for new businesses—is impressive. Overall, it's been a great experience. I haven't found much to dislike, though I need to contact support about a small app glitch with a menu item. Our 22-year-old restaurant has a solid customer base but wasn't visible on Google, appearing around page 10. After two weeks, we're now on the second page for Japanese teriyaki rolls. I trust Owner will get us to page one, bringing new customers.

The people are the most helpful aspect—Brittney and Juliana were wonderful, attentive, and helpful during setup. The platform itself—website hosting, SEO, online ordering, and backend tools—is fantastic. I disliked the initial website they built; I had to redo almost everything myself, which was fine. Post-launch, getting help to fix certain site issues has been somewhat challenging. Owner.com addresses our online ordering and delivery problems, benefiting us greatly as customers have been requesting we join UberEats and DoorDash.

Owner.com's main strength is centralizing our online management, covering our website, Google visibility, and customer engagement. For a small business, having these tools together saves time and simplifies operations. However, our biggest frustration is the limited Toast integration; the sales and onboarding process didn't fully disclose these limitations. If we had known, we'd have set realistic expectations. More transparency about integration capabilities would be beneficial. Owner.com helps convert website visitors into customers, making ordering easier and boosting conversion rates. Capturing customer data for follow-up marketing has been significant, helping us stay connected and encouraging repeat business.

Owner.com is intuitive and has boosted our sales. I appreciate the automated marketing and direct customer interaction features. It simplifies the online experience for both us and our customers. We've used it for a week with no downsides so far. The only minor issue is we can't set a minimum order for scheduled orders, and we can't edit SEO text. Owner.com has resolved credit card reader issues, including impatient customers and outages. Before offering online payments, we faced many hurdles, and Owner has made the process much smoother.

Owner.com is tailored for independent restaurant owners seeking more than just an ordering link. It integrates our website, direct ordering, customer data, loyalty, marketing, SEO, and now POS into one unified system. The primary advantage is control—we rely less on third-party delivery apps and instead attract customers to our own ecosystem, capture their information, and foster repeat business. This is invaluable for a small restaurant. The team is responsive, values feedback, and is genuinely dedicated to helping restaurants thrive, making Owner.com feel like a growth partner rather than a vendor. While there are minor customization limitations, such as less control over certain website and SEO details, these are just fine-tuning issues. The benefits far outweigh these small drawbacks. Owner.com actively listens to owner/operators and has already introduced meaningful updates. The one connected system helps us grow, retain customers, and reduce dependence on third-party platforms. It bridges our brand and in-store experience online, allowing us to carry our food, personality, and service to our website. We can capture customer data, encourage repeat orders, and see where sales originate, moving away from constantly 'renting' customers through apps. This helps us operate as a brand building lasting relationships rather than a small restaurant reacting to outside platforms.

Owner.com provides excellent customer service, handling any software or menu issues within a day with professionalism. It streamlines my operations and saves time. The quick support gives me confidence that my customers will enjoy a smooth online ordering experience. The team is professional, easy to collaborate with, and truly invested in my success. Onboarding was fast and simple. However, the payment processor Stripe takes a long time to transfer funds, causing stress. Deposits arrive on Wednesday instead of Monday, and there's no phone support, which is inconvenient. That's the only drawback. Owner.com resolves my logistical challenges by arranging drivers for multiple orders, saving time, ensuring smooth operations, and providing reliability for my customers.