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Outside Voice
Collect rich consumer feedback through WhatsApp and Messenger — where your audience already is.
About Outside Voice
Outside Voice is a consumer video and multimedia feedback platform that enables organizations to build and deploy interactive data collection flows directly within WhatsApp and Facebook Messenger. Rather than directing respondents to external survey links or unfamiliar interfaces, Outside Voice leverages the familiarity and ubiquity of leading messaging platforms to capture authentic, high-quality responses at scale. The platform supports a wide variety of response formats including text, audio recordings, video, photos, files, and GPS location data — making it particularly suited for qualitative research, brand studies, product feedback, and community engagement campaigns. Researchers and marketers can design structured conversation flows that guide participants through questions in a chat-like experience, reducing drop-off and increasing response quality. Key use cases include market research, consumer insights, product testing, and customer experience programs across industries. By operating within messaging apps that consumers use daily, Outside Voice removes friction from the feedback process and enables organizations to reach respondents in real time. AiDOOS enhances the deployment and adoption of Outside Voice by connecting businesses with on-demand specialists who can help configure data collection flows, integrate the platform with existing research stacks, and analyze multimedia feedback at scale — accelerating time-to-insight without requiring large in-house technical teams.
Challenges It Solves
- Traditional surveys suffer from low response rates because respondents must navigate to external links or unfamiliar platforms.
- Collecting rich multimedia feedback (video, audio, photos) from consumers at scale is technically complex and costly.
- Reaching respondents in real time and in context is difficult with email-based or web-based survey tools.
- Qualitative research data collection is often slow and requires manual coordination with participants.
Use Cases
Consumer Market Research
Market research teams deploy conversational surveys on WhatsApp to gather qualitative and multimedia insights from target consumer segments at scale.
Product Feedback Collection
Product teams use Outside Voice to collect video and audio reactions from customers after product launches or usability tests via Messenger flows.
Brand Perception Studies
Brand managers run multimedia feedback flows to capture authentic consumer reactions, opinions, and visual responses about brand experiences.
Field Data Collection
Organizations conducting fieldwork collect location, photos, and notes from distributed teams or community respondents using WhatsApp-based flows.
Pricing
Custom pricing — built for your team
Outside Voice pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS will scope and deliver a free proposal in 24 hours.
Key Features
Design structured data collection flows that run natively inside WhatsApp and Messenger.
Capture text, audio, video, photos, files, and location data from respondents within the chat interface.
Deploy surveys and research flows on platforms respondents already use daily, reducing friction and boosting engagement.
Collect authentic consumer video responses at scale without requiring separate apps or links.
Request and capture GPS location data from respondents as part of structured research flows.
Allow respondents to upload and share files and documents directly within the messaging conversation.
What Reviewers Say
What works well
- Meets respondents on familiar platforms (WhatsApp, Messenger), reducing response friction and improving participation rates.
- Supports rich multimedia feedback formats including video, audio, and photos in a single flow.
- Enables real-time, in-context data collection through conversational chat interfaces.
Common concerns
- Reach is dependent on respondents having WhatsApp or Facebook Messenger accounts, which may limit some audiences.
- Pricing and feature details are not publicly listed, making it harder to evaluate cost before contacting the vendor.
Reviews
No reviews yet for Outside Voice
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Deploy data collection flows on WhatsApp to gather text, files, audio, video, photos, and location data from respondents.
Facebook Messenger
Deploy data collection flows on Facebook Messenger to gather rich media and structured responses from respondents.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Outside Voice in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- WhatsApp Business API access or Facebook Messenger developer account
- Active Outside Voice account with appropriate plan
- Defined data collection flow requirements and respondent audience
- API credentials and webhook endpoint configuration
Configuration Options
- Custom data collection flow builder for WhatsApp and Messenger
- Media type selection (text, audio, video, photo, file, location)
- Respondent targeting and flow routing logic
- Webhook or API endpoint for collected data delivery
Often Deployed With
Common Setup Issues (& how AiDOOS handles them)
How Outside Voice Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
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O
Outside Voice This product
|
Fair | Good | Fair | Good | Fair | Excellent | Good | Fair | — | $Custom/user |
|
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Typeform
|
Good | Excellent | Good | Fair | Excellent | Good | Excellent | Good | ★ None | $25/user |
|
SM
SurveyMonkey
|
Good | Good | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $25/user |
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SB
Surveybot
|
Fair | Good | Fair | Good | Fair | Excellent | Good | Fair | ★ None | $None/user |