OPINATOR

About OPINATOR

OPINATOR is a Customer Experience (CX) and Consumer Insights platform that replaces conventional static surveys with OPIs — OPINATOR Personalized Interfaces — which are visually rich, branded, and interactive feedback collection tools. Unlike traditional CX platforms that primarily generate data reports, OPINATOR is designed to help organizations act on customer feedback quickly and meaningfully. The platform is particularly tailored for regulated and customer-centric industries such as banking and financial services, where understanding customer sentiment at key touchpoints is critical. OPINATOR enables businesses to capture feedback across multiple channels, including digital and in-branch experiences, and presents that data in a way that supports rapid decision-making and closed-loop feedback management. Its approach emphasizes personalization, brand consistency, and real-time insight delivery. Organizations using OPINATOR can design custom feedback experiences that align with their brand identity, while benefiting from analytics dashboards that surface trends and actionable insights. AiDOOS enhances the deployment and adoption of OPINATOR by connecting enterprises with on-demand specialists who can configure, integrate, and optimize the platform quickly — reducing implementation timelines and enabling teams to extract maximum value from their CX investment without relying solely on in-house technical resources.

Challenges It Solves

Traditional surveys fail to engage customers and yield low response rates, resulting in incomplete CX data.
CX data is often delivered too slowly for organizations to take meaningful action before customer sentiment worsens.
Generic feedback forms lack brand consistency, undermining trust and reducing completion rates.
Banks and financial institutions struggle to capture meaningful feedback across both digital and in-branch customer touchpoints.

Use Cases

Bank Branch Experience Feedback

Banking institutions deploy OPINATOR at branch touchpoints to capture real-time customer satisfaction feedback after in-person interactions, enabling branch managers to act quickly on service issues.

Digital Banking CX Measurement

Financial services organizations embed OPIs within their digital banking apps and websites to continuously measure customer experience across key digital journeys.

Voice of Customer Programs

Enterprise CX teams use OPINATOR to run structured Voice of Customer programs, aggregating feedback across channels into a unified analytics view for strategic decision-making.

Closed-Loop Customer Recovery

Customer experience managers use OPINATOR's closed-loop capabilities to identify dissatisfied customers and trigger recovery workflows before churn occurs.

Pricing

Custom pricing — built for your team

OPINATOR pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS will scope and deliver a free proposal in 24 hours.

Starter Business Enterprise

Schedule a Meeting

Key Features

OPI (OPINATOR Personalized Interfaces)

Replace static surveys with visual, branded, interactive feedback interfaces.

Multi-Channel Feedback Collection

Capture customer feedback across digital, mobile, and in-branch touchpoints.

Real-Time Analytics Dashboard

Visualize customer sentiment and feedback trends as they happen.

Closed-Loop Feedback Management

Track, assign, and resolve customer issues to ensure no feedback goes unaddressed.

Brand Customization

Design feedback experiences that fully align with your organization's visual identity.

API & CRM Integrations

Connect OPINATOR with existing CRM and enterprise systems for seamless data flow.

What Reviewers Say

What works well

Visually engaging OPI interfaces achieve higher customer response rates compared to traditional surveys.
Strong brand customization capabilities allow organizations to maintain brand consistency in feedback collection.
Purpose-built for regulated industries like banking, addressing specific compliance and UX needs.

Common concerns

Pricing is not publicly disclosed, making it difficult for smaller organizations to evaluate cost upfront.
Limited publicly available information on integration depth with third-party tools outside of banking.

Reviews

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No reviews yet for OPINATOR

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Enterprise Readiness

Identity & Access

SSO✗ Not supported

RBAC✗

Audit Logs✗

Data Security

At restAES-256

In transitTLS 1.2+

Key mgmtVendor-managed

SLA & Availability

Uptime SLA99.9%

RPO—

RTO—

Pen test—

Compliance & Portability

Data residency—

Data export

Right to erasure✗

Integrations

SF

Salesforce

Sync customer feedback and survey responses with Salesforce CRM records

Native 1-2 hours ⚡ AiDOOS Pre-wired

SA

SAP

Connect OPINATOR feedback data with SAP enterprise systems

Native 4-8 hours

AE

Adobe Experience Manager

Embed OPINATOR personalized interfaces within Adobe Experience Manager pages

Native 2-4 hours

GA

Google Analytics

Pass feedback and interaction event data to Google Analytics for unified reporting

Third_Party < 1 hour ⚡ AiDOOS Pre-wired

Governance & Compliance

EU AI Act

Classification: None

Data Processing Agreement

None DPA available

Sub-processors

Not disclosed

Right to Erasure

✗ Not supported

Change Notifications

None

NIST AI RMF

Not assessed

AiDOOS Managed Deployment

Deploy OPINATOR in 72 hours

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

12

Deployments

94%

Adoption rate

4.8/5

Post-deploy sat.

2-4 weeks

Time to value

Prerequisites

Active OPINATOR subscription and account credentials
CRM or marketing platform (e.g. Salesforce) available for integration
Brand assets and design guidelines for OPI customisation
Defined customer journey touchpoints for survey deployment

Configuration Options

Custom branding and visual design for OPIs
CRM integration mapping for data sync
Feedback channel configuration (web, email, mobile)
Role-based user access and permissions setup

Often Deployed With

Common Setup Issues (& how AiDOOS handles them)

How OPINATOR Compares

Product	AI & Analytics	Ease of Use	Enterprise Features	Pricing	Integrations	Mobile Experience	Quick Setup	Customer Support	Rating	Price/mo
O OPINATOR This product	Good	Good	Good	Fair	Good	Good	Good	Good	—	$Custom/user
MD Medallia	Excellent	Fair	Excellent	Poor	Excellent	Good	Fair	Good	★ None	$None/user
QX Qualtrics	Excellent	Good	Excellent	Poor	Excellent	Good	Fair	Good	★ None	$None/user
CF Confirmit (Forsta)	Good	Fair	Good	Fair	Good	Fair	Fair	Good	★ None	$None/user

Frequently Asked Questions

What is an OPI (OPINATOR Personalized Interface) and how does it differ from a traditional survey?

An OPI is a fully branded, visually rich feedback interface that replaces static, generic surveys. Unlike traditional surveys, OPIs are designed to match a company's brand identity and are optimised for specific customer journey touchpoints, resulting in higher engagement and response rates.

Which channels can OPINATOR feedback interfaces be deployed on?

OPINATOR supports deployment across multiple customer touchpoints including web, email, mobile apps, and in-store kiosks, allowing enterprises to capture feedback wherever their customers interact with them.

Can OPINATOR integrate with our existing CRM or marketing stack?

Yes, OPINATOR offers integrations with CRM platforms such as Salesforce and enterprise systems such as SAP, as well as analytics tools. AiDOOS can pre-configure Salesforce and Google Analytics integrations as part of the 72-hour deployment.

Is OPINATOR suitable for large enterprise deployments?

OPINATOR is designed with enterprise clients in mind, offering customisable interfaces, multi-channel deployment, and integration with major CRM and ERP platforms. AiDOOS provides expert-led deployment and ongoing management to ensure enterprise-grade reliability.

How does OPINATOR help act on customer feedback in real time?

OPINATOR is built to enable closed-loop feedback management, meaning businesses can trigger actions based on customer responses immediately, rather than waiting for batch reporting. This helps teams address issues before customers churn.

How long does it take to deploy OPINATOR through AiDOOS?

Through AiDOOS, OPINATOR can be deployed within 72 hours, including initial configuration, CRM integration, and brand customisation. Most organisations begin realising value within 2 to 4 weeks as feedback data starts flowing into their systems.