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Openstream EVA
Unified CRM platform delivering omnichannel customer engagement and sales automation
About Openstream EVA
Openstream EVA is an intelligent Customer Relationship Management platform that consolidates marketing, sales, and field support operations into a single unified solution. The platform leverages advanced Smart Messaging capabilities to enable real-time, personalized customer interactions across multiple channels including email, SMS, social media, and in-app messaging. Built for modern enterprises, EVA automates complex sales workflows, streamlines marketing campaigns, and optimizes field service delivery. The platform's omnichannel approach ensures consistent customer experiences while providing actionable insights through integrated analytics. AiDOOS deployment services enhance implementation speed, ensuring seamless data migration, custom workflow configuration, and comprehensive team enablement. With robust API integrations and extensible architecture, EVA scales effortlessly across departments and grows with organizational needs, delivering measurable improvements in customer retention and revenue acceleration.
Challenges It Solves
- Fragmented customer data across disconnected marketing, sales, and support systems creates inconsistent engagement
- Manual sales processes and delayed response times reduce conversion rates and customer satisfaction
- Limited visibility into customer interactions prevents personalized, timely communication at scale
- Field service teams lack real-time access to customer history and order information
- Inability to measure cross-channel campaign effectiveness hampers marketing ROI optimization
Use Cases
Enterprise B2B Sales Acceleration
Large enterprises leverage EVA's sales force automation to manage complex, multi-stakeholder deals with automated pipeline management, intelligent lead scoring, and real-time sales analytics.
Omnichannel Marketing Campaign Management
Marketing teams orchestrate coordinated campaigns across email, SMS, social media, and web channels, with real-time personalization based on customer behavior and preferences.
Field Service Optimization
Field service organizations utilize mobile-enabled workflows and customer context to improve service quality, reduce travel time, and enhance first-contact resolution rates.
Customer Retention & Loyalty Programs
Implement data-driven retention strategies through predictive analytics, personalized communications, and intelligent customer segmentation to reduce churn.
Real-Time Customer Support Engagement
Support teams deliver faster, more personalized responses using unified customer profiles and omnichannel messaging to resolve issues and prevent escalations.
Pricing
Pricing available on request
Openstream EVA pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.
Key Features
Unified campaign orchestration across all customer touchpoints
Execute coordinated campaigns reducing customer acquisition costs by 40%Streamlined pipeline management with intelligent lead scoring
Accelerate sales cycles by 30% with automated workflow routingReal-time personalized interactions across email, SMS, and social
Achieve 3x higher engagement with context-aware messagingMobile-enabled service team coordination with customer context
Reduce field service response time and improve first-contact resolutionComprehensive visibility into customer behavior and campaign performance
Data-driven insights enabling 25% improvement in marketing ROIUnified customer profile consolidating all interaction history
Enable personalized engagement increasing customer lifetime valueReviews
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Enterprise Readiness
Integrations
8 total appsSeamless data synchronization for leads, opportunities, and customer records
Native integration for unified business application ecosystem
Contact and company data sync with bidirectional updates
Marketing automation data sharing and campaign orchestration
Real-time notifications and alerts for sales and support teams
Low-code integration with 1000+ business applications
Customer journey tracking and cross-channel attribution
SMS and voice messaging integration for omnichannel communications
AiDOOS Managed Deployment
Deploy Openstream EVA in
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
Configuration Options
A Virtual Delivery Center for Openstream EVA
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Openstream EVA
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists