Nooks

I like the parallel dial feature in Nooks, which allows me to use multiple different numbers simultaneously. The auto-rotate feature is great, and I can add my personal cell phone number, which is really useful. I also appreciate the filter that helps specify the numbers most likely to reach someone, with the pickup likelihood feature. Another positive point is that the overall transition to Nooks was quite easy and seamless. One thing I don't like much about Nooks is that the dashboard I get when I pick up a call isn't really adjustable to my convenience. Also, if I'm in the dialer, it becomes difficult to use the rest of the application. If it were convenient to switch tabs while within the dialer, it would help me understand multiple things better. Nooks helps me make sequential dials in parallel, enrich contacts, and analyze call patterns to identify shortcomings in my calling style.

I like how Nooks helps me connect with relevant contacts faster by identifying the right phone numbers for each prospect and making it easier to prioritize who to contact first. I also appreciate the deeper insight from having call number prioritization and phone number enrichment in one platform. The AI call summary has been very helpful as well, since it improves my positioning on calls and helps me stay on track. Overall, Nooks saves me a lot of time and allows me to focus on calling the correct numbers, which boosts both my productivity and accuracy. And all my call records are clearly mapped and reflected in CRM thanks to its integration with CRM and Outreach. Super easy and clean UI; a one-time product walkthrough is enough for someone to start using it. Moreover, the initial setup was quite easy, thanks to the clear demonstration from the Nooks team. When I'm parallel dialing, sometimes I experience a lag after the call is picked up and before I hear the prospect's voice. For example, the prospect might answer at the 6th second of the call, but I'm notified at the 8th or 9th second. By the time I'm connected, the prospect has already been speaking for 2–3 seconds, which can lead to a hang-up. Nooks helps me reach relevant contacts quickly and prioritize them by finding the right phone numbers. It boosts my productivity by reducing time spent dialing wrong numbers and adds accuracy. The AI call summary improves my positioning on calls.

Nooks is the most efficient dialing software I've ever used. I really like how easy it is to create tasks in my CRM and have them automatically appear in Nooks for power and parallel dialing. The interface is also very easy to use and understand. Additionally, the enrichment tool makes it simple to add contact information when the necessary data isn't already there. My connect rates have skyrocketed since adopting Nooks. There are times when tasks don't show up in Nooks, so it's crucial to format the task correctly as a call task for Nooks to pick it up. Nooks has increased my connected call rates and improved my output by making the dialing process highly efficient.

Nooks has been fantastic in supporting our outbound outreach via calls. We recently also implemented the sequencing tool for emails, and along with the AI Assistant, we're moving more smoothly through our outreach. The UI is easy to navigate, it integrates with our Salesforce, and the support to ensure we have what we need has been great. I think my only current complaint is that we can't schedule an auto email in a sequence beyond a certain number of hours or days. I'd like to schedule it for a specific time, but that's not possible yet. Nooks has helped our team become more efficient in our outreach. Having an AI summary of past interactions and updated information is incredibly valuable!

The AI assistant inside Nooks is the most valuable part of the platform for me. I've created prompts that surface the exact personas our BDRs should target in large enterprises, and when a rep runs one against a Tier 1 bank or a regional insurance carrier, the output isn't just a name and title. It pulls real context (like an interview where an AI leader talked about needing to self-host an orchestration tool), gives a summary, and cites the source. The rep can click dial from that view with full context, with no separate research step needed. The second piece is the unified workspace. Before the Nooks SEP, our reps were jumping between Sales Nav, Salesforce, Gong, and a standalone sequencer just to send one personalized email. Now sequencing, dialing, AI research, and the virtual sales floor all live in one tab. That consolidation alone changed how the team works. The power dialer compresses the 30 to 60 seconds of dead time between calls to zero. 50 dials that used to take a full morning now take 10 to 15 minutes, and reps stay in motion instead of losing focus. It integrates seamlessly with our entire tech stack and has delivered incredible ROI. Nooks' onboarding and support teams are also very attentive, and they're constantly improving the product. It seems like every time I log in, there's a new feature that's actually useful and not just fluff or a UI change. Honestly, not much. It's a really easy-to-use platform that allows non-technical people to truly drive their team to being AI-native. The biggest problem Nooks solved was tool fragmentation. We were using a sales engagement platform on one side and a dialer on the other, with reps bouncing between Sales Nav, Salesforce, Gong, and the SEP just to put together one personalized outreach. That cost showed up in two ways: quality varied widely rep to rep, and the research cost per account was so high that personalization only happened on "top" accounts, with everyone else getting generic messaging. We were guessing what worked and couldn't isolate signal. Consolidating into Nooks fixed that. The AI prompts live inside the platform and are validated by our product team, so every rep starts from the same baseline of messaging that truly reflects how Rasa wants to go to market. The numbers moved fast. Connect rates went from 8–11% in Q1 to 13–16% in April, with one week hitting 16.4%. Meeting rate jumped from a 0.3–0.9% range up to a 3.9% breakout week. We're now sustaining 2–3 meetings per week on a team that's roughly half the size it was in Q1. The other big problem was ramp. Historically, a BDR needed 2–3 months to be productive in a remote setting. With the AI assistant handling account research, a new rep can run meaningful coverage within a couple of weeks. Same headcount, more accounts touched at higher quality, faster ramp on new hires. That's the benefit.

Nooks is a power and parallel dialer that makes it much easier to achieve higher call volume each day. But it also enables better conversations by showing all key information on a single screen. It automatically opens the prospect's relevant CRM page, LinkedIn, and company website, so you have that information handy while calling. It also has features that enrich numbers, helping you connect to uncallables. It allows you to navigate the call screens that most people have set up. My favorite feature is the AI roleplay bots that help you practice in real time. It has only gone down a few times, but they keep improving the product. I can't imagine going back to anything else. Support is great. The CSM we have is also wonderful, thank you Ben Cheung! Occasional downtime. Sometimes calls are not transcribed when someone calls you back. Call volume, call quality, booking meetings, engaging new leads.

What I appreciate most about Nooks is its intuitive interface and ease of use. It's straightforward for business users, especially sales teams, making navigation simple without needing extensive training. The built-in battle cards provide useful context during conversations, and the Power Dialer is a standout feature that greatly enhances outbound calling efficiency and productivity. Yes, definitely. Nooks has provided excellent value for our sales team. The productivity gains alone justify the investment. Features like the Power Dialer, AI-powered coaching, analytics, and seamless CRM integration have significantly boosted our efficiency and helped us engage with more prospects daily. For any organization focused on outbound sales, Nooks is more than just a dialer; it's a complete sales productivity platform that helps teams work smarter, improve performance, and achieve better results. The ROI is clear through increased activity, better coaching, and more meaningful customer conversations. One area for improvement is the call connection experience. Occasionally, the prospect answers before the connection beep reaches the agent, causing a brief pause at the start of the conversation. This can create an awkward first impression. Another improvement would be better access to previous call history and notes. When following up with the same prospect, it would be very helpful if notes from prior conversations were easily available within the calling interface. This would allow for more personalized and informed follow-ups without having to search elsewhere. Nooks has greatly improved the efficiency of my outbound calling workflow. Before Nooks, I could typically make only 80–120 calls per day with a manual dialer. With the Power Dialer, I now make 300–400 calls per day, which means more prospect connections and more meaningful sales conversations. Another valuable feature is the AI-powered call analysis. It gives actionable feedback on my conversations, highlighting what I'm doing well and where I can improve. This has helped me continuously refine my outreach and become more effective in sales calls.

If I had to launch a Cold Calling and Sales Outreach platform from scratch tomorrow and my life depended on it, I'd confidently choose Nooks and success would be nearly certain. The interface and integrations with our CRM/systems make it enjoyable for SDRs, boosting performance and lead generation for the team. I haven't seen another platform that offers as much value and ROI along with a fantastic onboarding account team. I'd personally like everything cheaper, so perhaps there's a scaled-down version for SMBs that provides some of the enterprise-level tools that larger clients can access. Small companies need to grow and become big players. Automating our outreach program and providing performance analytics, a centralized space for coaching, call review, useful materials during calls that are relevant to points the client raises—excellent tool to elevate our inside sales team.

Major Improvement in Connect Rates: Tools like parallel dialing and smart number optimization automatically skip voicemails and bad numbers, so you only spend time talking to real people instead of listening to dial tones. Automated Workflow: Calls, notes, and summaries are logged directly into your CRM, eliminating the tedious post-call admin that usually consumes a big part of the day. Consistent Efficiency: By keeping call queues flowing smoothly and showing prospect data right on your screen, Nooks helps you stay focused and maintain momentum. Honestly, I can't think of any negatives right now. If I had to mention one small thing, it would be the integration between Nooks and HubSpot, which isn't fully perfect at the moment—though I suspect it might be more on our side rather than Nooks's fault. Overall, the experience has been excellent. Nooks has solved the problem of activity prioritization and optimization for me. By handling the heavy lifting of cold calling and simplifying the manual workflow, it allows me to allocate my time in the best possible way. I can execute calls efficiently without letting other key daily tasks fall behind, making my overall routine much more balanced and productive.

Nooks significantly cuts down my time during outbound prospecting. The parallel dialer lets me reach more prospects without waiting between calls, which has clearly boosted my output. The AI-generated call transcripts, summaries, and auto dispositions are also extremely valuable because they minimize manual note-taking and speed up CRM updates. The UI is straightforward, and it's simple to check past conversations and efficiently follow up with prospects. One area that could be better is the follow-up workflow. When I schedule a callback with a prospect, it doesn't always automatically pop up in the dialer when it's time. This makes it easy to overlook or manually hunt for scheduled calls, especially during busy calling days. Having follow-ups automatically appear in the dialing queue with improved reminders would make the process much smoother. Nooks solves the problem of slow outbound calling by saving time spent manually dialing and toggling between tools. The parallel dialer helps me connect with more prospects in less time, while the auto recording, transcription, and AI summaries cut down on manual note-taking after each call. As an SDR, this lets me focus more on meaningful conversations with prospects rather than administrative work. It also helps me maintain accurate CRM notes, review past chats before follow-ups, and keep up higher daily call activity, making my outreach more effective.