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Nexthink
Deliver the digital workplace of the AI era.
About Nexthink
Nexthink is the leader in digital employee experience (DEX) management software. The platform gives IT teams comprehensive visibility into devices, networks, and applications to proactively detect and resolve issues before employees are impacted. Nexthink Infinity platform unifies DEX data, providing end-to-end observability across the entire digital workplace. AI-powered agents help automate issue resolution and deliver instant fixes through self-service capabilities. Trusted by over 1500 global enterprises, Nexthink enables organizations to measure, analyze, and improve employee experience in real time. By combining analytics, automation, and sentiment feedback, Nexthink helps IT move from reactive ticket-based support to proactive experience management. AiDOOS enhances deployment and adoption by offering a marketplace of experts and managed services that accelerate implementation, customize workflows, and provide ongoing optimization for the Nexthink platform.
Challenges It Solves
- IT teams lack visibility into end-user experience
- Reactive ticket-based support slows issue resolution
- Disparate tools and data silos impede productivity
- Employee satisfaction impacted by unresolved IT issues
Use Cases
Proactive IT Issue Resolution
Identify and fix issues before they impact employees using real-time analytics and automated remediation.
Digital Workplace Transformation
Measure and improve employee productivity and satisfaction by optimizing applications, devices, and networks.
M&A IT Integration
Accelerate technology integration during mergers and acquisitions by quickly aligning digital environments.
Employee Experience Analytics
Gather and analyze feedback alongside performance data to drive data-driven IT decisions.
Pricing
Custom pricing — built for your team
Nexthink pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Single data automation layer providing complete observability across devices, networks, and applications.
Intelligent agents built on DEX data that help teams decide, design, and automate workspace improvements.
Deliver instant issue resolution to employees through automated workflows and self-service.
Monitor employee experience in real time with dashboards and alerts.
Capture sentiment and contextual feedback to understand how employees feel about their digital workplace.
Connect to existing IT tools and data sources for a unified view of the digital workplace.
What Reviewers Say
What works well
- Provides end-to-end visibility into digital employee experience.
- AI-powered automation reduces IT ticket volume and speeds resolution.
- Trusted by over 1500 global enterprises including Fortune 500 companies.
Common concerns
- Pricing is not publicly disclosed, requiring a demo for quotes.
- Implementation can be complex and may require professional services.
Reviews
No reviews yet for Nexthink
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
ServiceNow
Integrates Nexthink data with ServiceNow for ticket enrichment and proactive issue resolution.
Microsoft Teams
Monitors Microsoft Teams meetings and call quality within Nexthink.
Slack
Integrates Slack usage data into Nexthink for digital experience analysis.
Azure AD
Synchronizes user and device data from Azure Active Directory into Nexthink.
Microsoft SCCM
Integrates with Microsoft Configuration Manager for device management data.
Jira Service Management
Connects Nexthink to Jira Service Management for incident management workflows.
Zoom
Monitors Zoom meeting quality and usage within the digital experience.
Webex
Integrates Webex meeting quality data into Nexthink.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Nexthink in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Azure AD or Okta tenant
- Nexthink Infinity license
- Network connectivity to Nexthink cloud endpoints
Configuration Options
- SSO integration
- Data retention settings
- Alerting rules
How Nexthink Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
N
Nexthink This product
|
Excellent | Good | Excellent | Fair | Excellent | Fair | Good | Good | — | $Custom/user |
|
ME
Microsoft Endpoint Manager (Intune)
|
Fair | Good | Excellent | Good | Excellent | Good | Good | Good | ★ None | $None/user |
|
WO
VMware Workspace ONE (Omnissa)
|
Fair | Good | Excellent | Fair | Good | Good | Fair | Good | ★ None | $None/user |
|
LS
Lakeside Software (SysTrack)
|
Excellent | Fair | Good | Fair | Fair | Poor | Fair | Good | ★ None | $None/user |
A Virtual Delivery Center for Nexthink
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Nexthink
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists