NetSPI

Resolve is a feature-rich and secure platform. Although it offers robust functionality, some interface elements could be more streamlined for easier navigation. We've engaged NetSPI for pentests on our web applications and internal network, and Resolve gives us a single view to handle multiple pentest projects.

NetSPI successfully alerted us to our vulnerabilities and were a delight to work with. Some parts of the vulnerability report weren't explicit about which devices were affected. NetSPI informs us about vulnerabilities we weren't previously aware of.

The communication, expertise, results, and professionalism are outstanding. The comments section on the page and generic emails about new comments help generate awareness of areas that need improvement across our systems.

The platform is easy to use, and I appreciate the interactivity with NetSPI consultants during pentests. The integrations are also quite helpful for creating internal tickets. However, while the integrations are valuable, they could use more functionality, and there are limited export options. We needed a third-party pentest for our products, and NetSPI delivers excellent support while providing that service.

It's a one-stop location for the complete history of all projects with NetSPI. I can check when the next engagement starts, review past reports, and message my testing team. I'm never left in the dark, which has often been an issue with other pentest firms. The MFA code expires quite quickly, and since I'm a slow-typing older gentleman, that can be a minor annoyance, but it's more my issue than Resolve's. None of my managers or engineers have raised it. After 20 years with various pentest vendors, only NetSPI combines technical expertise with strong program management. At the start of each year, I book 5 to 10 engagements, and they're automatically added to Resolve. I have immediate visibility into project scheduling, status, and completion, plus a full historical record that's easy to access. I also have a consolidated list of all issues and vulnerabilities, and I can generate tickets in our own system directly from the platform. No more juggling separate reports and hoping we've caught everything. Finally, Resolve bridges the communication gap between our engineers and NetSPI's testers via a secure chat feature where the testing team provides real-time updates on their progress and timelines. In rare cases when they find something serious, they reach out both through Resolve and my mobile phone. Resolve facilitates communication by allowing me to invite my team so everyone can see my discussions with NetSPI. This is more convenient and secure than email.

The NetSPI team is stellar and excels in every part of the engagement. Their Resolve tooling perfectly complements them, providing both sides with all necessary information to succeed. The interface is straightforward, and the filtering options simplify handling findings and tracking resolutions. There's little to fault with Resolve; it's efficient and user-friendly. Resolve organizes and manages all pentest findings for both testers and clients.

The whole process was smooth, and they had a clear grasp of our business goals. They offered a very professional dashboard that centralizes all documents, files, and team communications. Throughout the project, they provided daily updates and offered recommendations in various areas, making us feel like we had a true partner. They were also very accommodating, such as when we needed to reschedule certain activities. All in all, it was a fantastic experience, and I can't recommend them enough. There was nothing I disliked; I'd definitely work with them again on future projects. They conducted the pentest to help us strengthen our security.

What stood out most was the extensive guidance and support from NetSPI's staff and leadership. We had numerous calls about our project scope, with valuable insights from Richard Booth and his team. The Resolve dashboard is set to change the industry. It's user-friendly and provides all necessary information. The dashboard even includes a chat feature connected to the tester for instant help. Overall, an excellent platform and company. I have no complaints or suggestions for improvement at this time. Resolve solved our challenge of finding a vendor who was professional and adaptable to our pentesting needs. It has exceeded our expectations, and we're grateful to everyone involved.

The personalized, human interaction really stands out. Throughout our engagement, the NetSPI specialists have been attentive, quick to respond, and highly knowledgeable. I truly have no complaints. Their penetration tests have uncovered often-overlooked parts of our infrastructure.

I rely on NetSPI for pentesting and am consistently impressed by the expertise of their testers. Their thorough coverage often exceeds my expectations. The platform enables us to monitor vulnerabilities, manage remediation efforts, communicate effortlessly with the testing crew, schedule retests, and view exploit evidence. I appreciate how it keeps everyone aligned on remediation progress and facilitates easy interaction. Getting set up was a breeze, which I really valued. Their new features are still developing but show promise. One area for improvement would be allowing customer-side admins to add users to engagements directly, instead of having to contact NetSPI. NetSPI assists us in tracking vulnerabilities, coordinating with the testing team, performing retests, and accessing exploit proof, while keeping us updated on remediation and enabling smooth communication.