Mixdesk

Mixdesk: AI and Human Teams in One Customer Conversation Workspace

Mixdesk is an AI-powered customer engagement platform for global businesses. It brings conversations from connected messaging channels, website chat and email into one shared workspace, so sales and support teams can work from the same context.

Key Capabilities

• Unified inbox: messaging channels, website chat and email in one shared workspace.
• AI Agent: answers routine questions from your business knowledge and collects lead details.
• Smart routing: hands conversations to human teammates through configured workflows.
• Multilingual communication: serve customers across languages.
• Shared conversation context: helps sales and support teams coordinate customer follow-up.

Feature availability depends on the selected plan, connected channels and configuration. See current pricing at mixdesk.com/pricing. Product walkthrough: watch the demo.

Implement, Adopt, and Scale with AiDOOS

AiDOOS helps organisations put Mixdesk to work. Through an outcome-based execution model, AiDOOS connects you with a global network of experts for rapid, quality delivery without building or managing internal teams.

• Outcome-Based Execution: transparent milestones and measurable impact.
• Expert Talent Network: specialists for setup, integration, and optimisation.
• Integration Support: smooth deployment within your existing tech stack.
• Streamlined Adoption: faster onboarding with minimal disruption.