Analyze video feedback at scale with AI-powered speech, sentiment, emotion, and tone analysis.
Medallia Video is a specialized consumer video feedback platform designed for brands and market research agencies that need to collect, manage, and analyze video responses at scale. The platform goes beyond simple video collection by applying artificial intelligence to extract meaningful insights from the data contained within video content — including speech transcription, sentiment analysis, emotional detection, and tone analysis. This multi-layered analysis allows organizations to understand not just what respondents are saying, but how they are feeling and communicating it. Market research agencies use Medallia Video to conduct qualitative research studies more efficiently, replacing or augmenting traditional focus groups and in-depth interviews with scalable video responses from participants. Brands leverage the platform to gather authentic, unscripted customer feedback that reveals genuine emotions and attitudes toward products, services, and experiences. Through AiDOOS, enterprises can accelerate deployment of Medallia Video by accessing specialized talent for integration, configuration, and ongoing platform management — reducing time-to-value and ensuring the platform is optimized for specific research workflows and business objectives. This allows organizations to maximize the return on their investment in video feedback technology without burdening internal teams.
Research agencies use Medallia Video to conduct large-scale qualitative studies by collecting and analyzing video responses from consumer panels, replacing or supplementing traditional focus groups.
Brands collect authentic video reactions from consumers testing new products or reviewing concepts, using AI analysis to identify emotional responses and sentiment patterns.
Marketing teams gather video feedback on creative assets and campaigns to understand emotional resonance and viewer sentiment before full-scale launch.
Customer experience teams collect video testimonials and feedback at key journey touchpoints to capture genuine emotional responses that text surveys cannot fully convey.
Medallia Video pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Automatically transcribe spoken words in video responses to enable text-based search and analysis.
Detect positive, negative, and neutral sentiment expressed by respondents throughout their video feedback.
Identify and quantify emotional states expressed by participants during video responses using AI.
Analyze vocal tone patterns to uncover confidence, hesitation, excitement, and other communicative signals.
Collect video feedback from large numbers of respondents simultaneously without logistical constraints.
Aggregate and visualize video feedback data into actionable research reports and dashboards.
AiDOOS-verified review data is collected after deployment. Deploy this product and be among the first to share your experience.
Native integration with Medallia's core CX platform to unify video feedback with broader experience data
Connect video feedback insights with Salesforce CRM records for a complete customer view
Integrate video feedback collection with Medallia Zingle messaging workflows
Export and compare video feedback insights alongside Qualtrics survey data
Classification: None
None DPA available
Not disclosed
✗ Not supported
None
Not assessed
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
M
Medallia Video This product
|
Excellent | Good | Excellent | Fair | Good | Good | Fair | Good | — | $Custom/user |
|
QX
Qualtrics XM
|
Excellent | Good | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $None/user |
|
VP
Voxpopme
|
Good | Excellent | Good | Good | Good | Excellent | Excellent | Good | ★ None | $None/user |
|
FO
Forsta
|
Good | Good | Good | Fair | Good | Good | Good | Good | ★ None | $None/user |
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Pay for results, not hours
Clear deliverables at each phase
Access to certified specialists