★ 4.5 · 178 reviews
Lyssna
All your user research. One platform.
About Lyssna
Lyssna is a remote user research and usability testing platform that enables teams to deeply understand their audience and make faster, more confident product decisions. Formerly known as UsabilityHub, Lyssna offers a comprehensive suite of research methods including unmoderated usability tests, surveys, user interviews, concept testing, prototype testing, card sorting, and navigation testing — all in a single platform. Teams can recruit participants from Lyssna's panel of 690,000+ verified participants or bring their own audience, applying filters and screeners to reach the exact users they need. The platform supports the entire product development lifecycle, from early-stage idea validation and design feedback to post-launch impact evaluation and team alignment. Lyssna integrates with tools like Figma, enabling designers to test interactive prototypes directly. Results are delivered quickly, with AI-assisted analysis, transcription, and shareable reports that help teams synthesize insights and communicate findings to stakeholders. With AiDOOS, organizations can accelerate Lyssna deployment by connecting with specialized researchers and UX professionals who can configure studies, manage participant recruitment, and translate findings into actionable roadmap decisions — reducing time-to-insight and maximizing platform ROI.
Challenges It Solves
- Teams make product and design decisions based on assumptions rather than real user data
- Recruiting the right research participants is time-consuming and difficult to scale
- Synthesizing and sharing user research insights with stakeholders is slow and inefficient
- Running multiple types of research studies requires managing multiple disconnected tools
Use Cases
Usability Testing
Teams use Lyssna to test product designs and prototypes with real users, identifying friction points and validating that users can complete tasks successfully before launch.
Concept and Idea Validation
Product and marketing teams run concept tests and preference tests to validate ideas, compare design variations, and prioritize features before committing development resources.
User Interview Research
Researchers plan, recruit participants for, schedule, and conduct in-depth user interviews within Lyssna to uncover user needs, pain points, and behavioral patterns.
Marketing and Messaging Optimization
Marketing teams use Lyssna surveys and preference tests to evaluate messaging, validate copy, and optimize campaign content based on real audience feedback.
Pricing
Custom pricing — built for your team
Lyssna pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS will scope and deliver a free proposal in 24 hours.
Key Features
Test designs and prototypes with real users without the need for a facilitator
Access 690,000+ verified participants with filters and screeners to reach your exact target audience
Plan, recruit, schedule, conduct, and analyze user interviews all within one platform
Test interactive Figma prototypes with real users to uncover navigation issues and validate design decisions
Run surveys and concept tests to validate ideas and gather feedback before committing to development
Use AI follow-up questions and automated transcription to synthesize insights and share clear reports faster
What Reviewers Say AI-synthesized from 178 reviews
What works well
- All-in-one platform combining usability testing, surveys, interviews, and recruitment in a single tool
- Large verified participant panel with 690,000+ participants enabling fast recruitment
- User-friendly interface that allows teams to set up and launch studies quickly with minimal overhead
- Free plan available with no credit card required, lowering the barrier to getting started
Common concerns
- Panel responses are priced separately from the platform subscription on all plans, which can increase costs
- In-depth study limits on lower-tier plans may constrain high-volume research teams
- Some advanced features such as multi-branding are listed as coming soon and not yet available
Reviews
No reviews yet for Lyssna
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
AI Details
Agent Type
None
Models Used
Agentic Capabilities
Human-in-the-Loop
✗ Not supported
Integrations
Figma
Import Figma prototypes directly into Lyssna to run usability tests on interactive designs without leaving the research workflow.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Lyssna in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Lyssna account (Free, Growth, or Enterprise plan)
- Figma account for prototype testing integrations
- Defined research objectives and target audience criteria
- List of participant recruitment sources or budget for panel access
Configuration Options
- Role-based permissions and team seat management
- Custom branding and messaging for studies
- Screener and filter setup for participant recruitment panel
- Workspace Spaces configuration for team organization
Often Deployed With
Common Setup Issues (& how AiDOOS handles them)
How Lyssna Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
L
Lyssna This product
|
Good | Excellent | Fair | Good | Fair | Fair | Excellent | Good | ★ 4.5 | $Custom/user |
|
UT
UserTesting
|
Good | Good | Excellent | Poor | Good | Good | Fair | Good | ★ None | $None/user |
|
Mz
Maze
|
Good | Excellent | Fair | Fair | Good | Fair | Excellent | Good | ★ None | $None/user |
|
OW
Optimal Workshop
|
Fair | Good | Good | Fair | Fair | Fair | Good | Good | ★ None | $None/user |