· 0 reviews
LiveChat
Start selling through service.
About LiveChat
LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time. It combines live chat, AI-powered chatbots, help desk ticketing, and an omnichannel inbox to drive sales, deliver support, and enhance customer experience. The platform uses AI to monitor visitor behavior, engage proactively, and automate routine conversations, allowing human agents to focus on complex and high-value interactions. LiveChat integrates with popular tools like Shopify, Salesforce, HubSpot, and messaging apps, providing a unified workspace. With features like AI Agent, workflow automation, and real-time analytics, businesses can increase average order value, resolve issues faster, and attribute revenue directly to conversations. The platform is used by over 30,000 teams worldwide and offers enterprise-grade security including SOC 2, GDPR, and PCI DSS compliance. AiDOOS enhances deployment by providing tailored AI models and seamless integration with existing tech stacks, ensuring rapid adoption and measurable ROI.
Challenges It Solves
- Fragmented customer conversations across multiple channels
- Low conversion rates from website visitors
- High volume of repetitive support queries draining agent time
- Difficulty measuring and attributing revenue to customer service efforts
Screenshots
Use Cases
E-commerce Sales & Support
Engage website visitors proactively, answer product questions, and recover abandoned carts to drive sales.
Customer Service & Help Desk
Handle support tickets from multiple channels, automate responses, and prioritize high-impact cases.
Lead Qualification & Conversion
Use AI to qualify leads, recommend products, and close sales directly within chat.
Pricing
- 1 AI Agent
- 10 AI resolutions
- 5 Reply suggestions
- 5 AI text edits
- 50 live visitors tracked
- 10,000 API calls
- 3 Proactive campaigns
- 10 custom skills
- AI Copilot
- Inbox ticketing system
- Workflow automation
- Business channels
- Selling through Shopify
- 10 AI Agents
- 200 AI resolutions
- 50 Reply suggestions
- 100 AI text edits
- 400 Live visitors tracked
- 200,000 API calls
- 30 Proactive campaigns
- Chat topics insights
- Chat supervision takeover
- Chat ticket summaries
- Shared canned responses
- Team performance reports
- Unlimited chat history
- Custom AI Agents
- Custom resolution logic
- Custom data pipelines
- Custom workflow automation
- Unlimited volume, seats, integrations
- SOC 2 Type 2
- SLAs
- Legal compliance review
- White-label widget
- SSO
- Audit logs
Key Features
AI-powered agent that automatically resolves routine questions and identifies revenue opportunities.
Unified inbox for website chat, email, social media, and messaging apps.
Help desk with ticketing, workflows, and automation to resolve cases faster and drive sales.
Real-time website chat with proactive engagement and AI-powered assistance.
Automated rules for routing, assignments, SLAs, and follow-ups.
Measure dollars, leads, and retained customers generated from conversations.
What Reviewers Say
What works well
- AI Agent automates up to 73-80% of routine queries, freeing agents for complex issues.
- Omnichannel inbox unifies all customer conversations in one place.
- Strong integration ecosystem with major tools like Shopify, Salesforce, and HubSpot.
Common concerns
- Advanced features like multiple AI Agents are only available on higher-tier plans.
- Pricing can become expensive for larger teams requiring many agents.
- Some users report a learning curve for setting up advanced automations and workflows.
Reviews
No reviews yet for LiveChat
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Reviewer Demographics
Top Industries
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Shopify
Integrates LiveChat with Shopify to view orders, customers, and products directly in chat.
Salesforce
Syncs LiveChat conversations with Salesforce leads, contacts, and cases.
HubSpot
Connects LiveChat with HubSpot CRM to track chats and create contacts.
Slack
Sends LiveChat notifications and updates to specified Slack channels.
Mailchimp
Integrates LiveChat with Mailchimp to sync chat contacts for email marketing.
WordPress
LiveChat plugin for WordPress to add chat widget to your site.
Messenger
Connects LiveChat with Facebook Messenger to manage conversations from one inbox.
Integrates LiveChat with WhatsApp Business API to chat with customers on WhatsApp.
Governance & Compliance
EU AI Act
Classification: None
Right to Erasure
✓ Supported
Change Notifications
30 days notice
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy LiveChat in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active LiveChat account
- Admin access to LiveChat dashboard
- API key from LiveChat
Configuration Options
- SSO integration
- Custom chatbot flows
- Integration with CRM
- Multi-channel routing
Common Setup Issues (& how AiDOOS handles them)
How LiveChat Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
L
LiveChat This product
|
Good | Excellent | Good | Fair | Good | Good | Excellent | Good | — | $19/user |
|
IC
Intercom
|
Excellent | Good | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $39/user |
|
ZD
Zendesk
|
Good | Good | Excellent | Fair | Excellent | Good | Good | Good | ★ None | $55/user |
|
FD
Freshdesk
|
Fair | Excellent | Good | Excellent | Good | Good | Excellent | Good | ★ None | $15/user |
A Virtual Delivery Center for LiveChat
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers LiveChat
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists