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Listen Labs
Customer research conducted, analyzed, and summarized by AI.
About Listen Labs
Listen Labs is an AI-first qualitative research platform that enables companies to conduct in-depth customer interviews at the speed and scale of surveys. The platform's AI researcher finds and recruits participants from a global network of 30M+ people, conducts one-on-one AI-moderated interviews with dynamic follow-up questions to uncover the 'why' behind customer opinions, and delivers executive-ready reports — including key themes, highlight reels, and slide decks — often overnight. Listen Labs replaces traditional research methods such as surveys, focus groups, and in-depth interviews with a streamlined, end-to-end AI-powered workflow. Users can go from a research question to a comprehensive report in hours rather than weeks. The platform supports over 100 languages, enabling multi-market research at scale. Core use cases include brand tracking, usability testing, concept testing, consumer journey mapping, creative testing, and market segmentation. Leading enterprises such as Google, Microsoft, Sweetgreen, and Chubbies rely on Listen Labs to generate actionable insights and inform product, marketing, and strategic decisions. The platform was built with methodological integrity rooted in academic research and is designed for in-house research teams and marketing professionals seeking fast, scalable qualitative insights.
Challenges It Solves
- Traditional qualitative research (focus groups, in-depth interviews) is too slow and expensive to scale for fast-moving businesses.
- Surveys lack the depth to uncover the 'why' behind customer opinions and behaviors.
- Recruiting the right research participants is time-consuming and limits research reach and diversity.
- Synthesizing large volumes of qualitative interview data into actionable insights requires significant manual effort and time.
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Use Cases
Brand Tracking
Monitor and analyze shifts in brand perception over time through ongoing AI-moderated consumer interviews.
Usability Testing
Validate product ease-of-use by conducting AI-moderated interviews with target users to identify friction points and improvement opportunities.
Concept Testing
Test new product concepts or marketing ideas with target consumers at speed to learn which concepts resonate and why.
Consumer Journey Mapping
Track and document real customer journeys through in-depth AI-moderated interviews to understand decision-making processes and touchpoints.
Multi-Market Segmentation
Conduct qualitative research across multiple markets and languages simultaneously to surface regional differences and customer segments.
Creative Testing
Quickly test marketing messaging, visuals, and creative assets with consumers to determine what resonates before launch.
Pricing
Custom pricing — built for your team
Listen Labs pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Conducts one-on-one in-depth interviews with dynamic follow-up questions to uncover the full context behind customer responses.
Finds and qualifies the right participants from a global network of 30M+ people so researchers don't have to.
Delivers executive-ready reports with key themes, highlight reels, and slide decks, often overnight.
Helps researchers go from a research idea to a fully implemented discussion guide in seconds.
Conducts research interviews across 100+ languages to support global and multi-market studies.
Analyzes qualitative data at scale to surface key themes, insights, and customer personas automatically.
What Reviewers Say
What works well
- Dramatically compresses research timelines — delivering insights in hours rather than weeks compared to traditional qualitative methods.
- AI interviewer asks dynamic follow-up questions, capturing the depth of in-person interviews at massive scale.
- Built-in participant recruitment from a global network of 30M+ people eliminates a major research bottleneck.
- Trusted by leading Fortune 500 brands including Google, Microsoft, and Sweetgreen, indicating enterprise-grade reliability.
Common concerns
- AI-moderated interviews may not fully replicate the nuanced rapport and probing depth of an experienced human researcher in highly sensitive or complex topics.
- Pricing is not publicly disclosed, making it difficult for smaller teams or startups to evaluate cost without a sales conversation.
Reviews
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Reviewer Demographics
Top Industries
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Slack
Share research insights and reports directly within Slack channels
Google Slides
Export executive-ready reports and slide decks to Google Slides
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Listen Labs in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Listen Labs account (free trial or paid plan)
- Defined research objectives or discussion guide
- Target participant demographics or use of Listen's panel network
- SSO credentials if enterprise single sign-on is required
Configuration Options
- Custom discussion guide setup via AI assistant
- Participant recruitment criteria and language selection (100+ languages)
- Report format preferences (executive summary, slide deck, highlight reel)
- Notification and sharing settings for team collaboration
How Listen Labs Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
L
Listen Labs This product
|
Excellent | Excellent | Good | Fair | Fair | Good | Excellent | Good | — | $Custom/user |
|
UT
UserTesting
|
Good | Good | Excellent | Fair | Good | Good | Good | Good | ★ None | $None/user |
|
QU
Qualtrics
|
Good | Fair | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
RE
Remesh
|
Good | Good | Good | Fair | Fair | Fair | Good | Good | ★ None | $None/user |
A Virtual Delivery Center for Listen Labs
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Listen Labs
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists