Koncert

The most helpful aspect is the user interface and the direct connection with Salesloft. The auto-dialer performs well, and the AI moves through calls quickly. Onboarding was excellent and very informative, ensuring we felt confident with our calls. I have no negatives about the product, and I can't comment on pricing. Perhaps they could improve identifying which company you're connected with. I needed to contact many prospects, and the software simplifies the process with features like pre-recorded voicemails and simultaneous calling, making it more efficient.

Outstanding support—quick and helpful. The dialing technology is among the best available. I dislike that AI integration sometimes overrides user preferences; if we want to bypass the system, it should prioritize user choice over best practices. Koncert dramatically increases our call volume, changing how we prospect. We can now efficiently work through large lists without sacrificing quality.

The option to adjust from two simultaneous lines to five is a major benefit for making many calls rapidly. I also like being able to upload scripts into contact records and lead lists so I'm prepared with talking points right at hand. It saves considerable time and effort—compared to tools like HubSpot or SalesLoft where you dial one at a time and only make 50 calls in three hours, with Koncert I can complete hundreds of calls in one to two hours. Implementation was straightforward; Koncert's team assisted with integration and data import in just a few hours. I can't think of anything negative. It's a great tool; no complaints. I use Koncert for outbound cold calling, solving the challenge of making many calls quickly. It saves time and effort by enabling multi-line dialing, achieving hundreds of calls in one to two hours instead of 50 calls in three hours.

The sequential dialer is very handy for daily calling. It works well for prioritizing mobile numbers, where I get the best response. Integrating with HubSpot makes list imports easy, and the auto-dialer combined with local presence speeds up calling and list management. It's much quicker than manual dialing and integrates deeply with HubSpot, which is very efficient for me. Setting up was simple. However, task reminders haven't worked well for me. Also, I'm unclear about how to handle phone trees when leaving automated voicemails—I haven't gotten a clear explanation. I use Koncert to build lists, import from HubSpot, auto-dial, and leave voicemails, which makes my calling process faster than manual dialing.

I selected Koncert because it seems built for actual salespeople rather than telemarketers or call centers. However, what I appreciate most is the team behind it. Their customer service is incredible. The only downside is occasional minor glitches, but they resolve them swiftly. Our company aimed to boost connection rates and live conversations with prospects. Koncert solved that problem even during our trial period.

I truly value the system's effectiveness, but even more so the outstanding, flawless service, particularly from Arun and Jen. So far, I am very satisfied with every aspect of Koncert. I've been able to connect with ten times as many business owners. Additionally, the recorded calls have helped me refine my pitch and delivery during client conversations. The integrated follow-up scheduler also syncs with my Outlook, making it easier to manage reminders.

The assistance from both the success team and the technical team is truly the best I've ever experienced. They are very patient when explaining or finding solutions, and the tech team usually resolves issues in under a day—often faster. I can confirm they are consistently responsive and helpful regardless of company size. I don't have any complaints about Koncert, though they could improve overall system responsiveness a bit. I use Koncert for cold outreach, and it significantly increases the number of people I can contact daily to set appointments and help clients grow their businesses.

The intelligent parallel dialing function. It helps scale a calling team and reaches live people faster. The pricing is very fair. The interface analytics could use better design. It would be useful to get more insight into conversations and what drives conversion. Another area for enhancement is filtering out calls from screeners. Koncert enables my team to schedule more calls and connect to live people rapidly. This benefits me because we need to hit quarterly quotas, and more conversations mean more pipeline potential.

The AI power dialer and sequence dialer in Koncert have proven highly effective, generating over 100 appointments for us in the last six months. I also value the clear caller ID that improves our answer rates. The Koncert team is extremely helpful and responds quickly. The service is stable with hardly any interruptions, and the call quality is excellent—we have a conversation on about every fourth dial. User management is also very intuitive. The interface is straightforward, making it easy to adopt quickly. Implementation was simple, and the team's assistance was vital for a smooth start. The only improvement I'd like, though it's not critical, is the ability to delete lists. Currently, once imported, a list cannot be removed. This would be handy when running multiple campaigns with overlapping target profiles. A solution could be either enabling list deletion or restricting data uploads per campaign. I use Koncert for outbound calls, utilizing the AI power dialer and sequence dialer to achieve over 100 appointments in half a year. The clear caller ID enhances connectivity, allowing conversations on every fourth call.

The capability to dial multiple lines simultaneously is fantastic. It allows me to finish my tasks much quicker than with a traditional single-line system. I'm really fond of the updated interface, and the AI transcription feature saves me a lot of hours. Detailed reporting is critical for what we do, and Koncert's wide range of options—especially generating granular sub-reports—has truly transformed my workflow. I've been using Koncert for a year now, and I haven't encountered any issues I'd consider deal-breakers. There have been occasional small bugs, but I submit a ticket and Support usually resolves it within a day or two. On this platform, I accomplish four times as many calls daily compared to any other tool I've used before. That quadruples my output, which directly leads to higher profits.