Knowi

The software is quite comprehensive for our needs, and support is quick to respond to any concerns or requests we have. There are some UI bugs, and occasionally the specific use case we need isn't covered. However, there are workarounds. Knowi is integrated with our next-generation software and forms the foundation of our reporting tool. Many of our clients have already benefited from Knowi's tools and data presentation.

It's very intuitive for users with limited technical knowledge. The customer support is great and helpful, and they are open to suggestions and requests for new features. Sometimes the auto-share doesn't work well, so the user has to log out and log back in to view an asset. It doesn't work well with multiple tabs open; it doesn't matter if you're viewing a dashboard in one and working on a widget in another. Providing access to relevant company data to users in different roles.

A bunch of new features every week or two weeks. They are very committed to listening to customers and implementing suggested changes. You can use it as a reporting tool and as an ETL tool. The 9QL language offers a new way to handle nested data or transform data quite easily. Rarely, the interface doesn't work properly—for instance, if you try to save a widget, you can't; if you save a widget and reopen it, you don't see your previous changes; if you try to open a widget, it takes too long. How to get data from heterogeneous sources and join them. How to predict business use cases. How to visualize data and metrics and the level of customization. How to get alerts and notifications. The main benefit is to have a self-service tool with well-defined data sets.

This product has allowed me to generate reports across multiple platforms containing our data. The product is intuitive, but for more complex activities, I have needed help from support. I've found the support team to be superb, responsive, and willing to walk me through any questions and help find solutions for complex queries. There is documentation available, but it's not always comprehensive. The good news is that support fills in any gaps as they continue to expand the documentation. It provides insight into data that has been collected but previously wasn't tracked or acted upon.

Knowi minimizes technical debt and enables streamlined UI development while removing the need for back-end hosting. The support staff are wonderful to work with. There is nothing I dislike about Knowi. Knowi handles data ingestion and UI creation while supporting the integration of AI.

As the Director of Business Automation overseeing our data warehouse and reporting, finding a tool that seamlessly connects to our data sources, enables embedding dashboards for clients, and handles complex report types cost-effectively was essential. After evaluating many options, Knowi turned out to be the ideal match. Knowi not only met but surpassed our expectations. The team is responsive and proactive; they quickly implemented the features we requested. CEO Jay personally ensured that Knowi aligned with our business needs, offering ample trial time for us to thoroughly test the tool before committing. The addition of AI capabilities has further improved our experience. I strongly recommend Knowi for its robust reporting and analytics capabilities. While Knowi has been a great fit overall, one area for improvement is the learning curve for some of the more advanced features. For new users, it can take a bit of time to fully understand the best way to structure queries or utilize all the platform's features, especially with complex data sets. However, their documentation and support team are very helpful, and once you're up to speed, the flexibility is worth it. Knowi resolved a major challenge for us in delivering reports to our clients. Instead of manually emailing reports, we can now embed interactive dashboards directly into our platform, giving clients real-time access to their data. Additionally, Knowi supports most of the data source connections we need out of the box, saving us from building and maintaining complex API integrations. This has significantly streamlined our reporting process and enhanced the overall client experience.

We recently engaged Knowi to deploy their AI-driven data analytics platform. The onboarding experience has been absolutely exemplary. As a startup, we were worried about the complexities of adopting a new platform, but the Knowi team has gone far beyond expectations to ensure a smooth transition. From the start, Jay and his customer success team (Sherry) have been incredibly responsive, knowledgeable, and proactive. Sherry took the time to understand our specific needs and provided customized guidance at every stage. The onboarding materials, training sessions, and follow-ups were well-structured and easy to follow, making the process much more manageable for our team. What truly distinguishes Knowi is their dedication to our success. Whenever we had questions or encountered issues, their team was quick to offer solutions and best practices. Their commitment and hands-on support have already produced results, and we're certain this partnership will continue to be a valuable resource as we grow. Thank you, Jay, Sherry, and the entire Knowi team for your unwavering support and professionalism. We couldn't have asked for a better partner to assist us in this journey! We have no dislikes. The application fulfills our needs. We're using this tool to make data-driven business decisions, and it's been extremely effective. It's reliable, user-friendly, and has quickly become an integral part of our decision-making process. Highly recommend it to any team aiming to maximize their data's potential.

Outstanding data hub, extremely straightforward to implement and use. Knowi provides us with daily updates on our KPIs across the organization. The Knowi team is knowledgeable and remarkably helpful. I've used the product several times daily, and honestly, I can't identify any negatives. Knowi has enabled us to build multiple dashboards tailored to different user groups, so our teams can respond to actionable, easy-to-understand data within minutes.

I rely on Knowi to create dashboards for ecommerce performance, and it's excellent because I no longer have to manage manual CSVs from various platforms. The dashboarding features are straightforward, making my data easy to digest and saving me considerable time. I also appreciate the onboarding and support teams—they're always available to assist, especially with API-specific issues. Onboarding accelerates my learning of the platform, and the support team quickly resolves any problems, allowing me to clear obstacles within a day. Once the API setup and dashboard are in place, maintenance is minimal, and sharing is simple. Additionally, embedding into Notion automates a lot of reporting, which is a game-changer. I believe there could be more guidance for different types of API connections for popular platforms like Shopify, Google Analytics, and Tableau. It can be time-consuming to get everything configured correctly the first time with Knowi's platform and API documentation. I use Knowi to dashboard ecommerce performance, eliminating the need for manual CSVs and handling data beyond Google Sheets limits. It keeps my data up-to-date, saves time, offers easy consumption, and the onboarding and support help resolve issues quickly.

We integrate Knowi dashboards directly into our SaaS offering, and the key advantage is that Knowi accesses our data stores natively—both MongoDB and our relational databases—without requiring us to migrate anything to a dedicated warehouse first. There's no ETL process to construct or maintain. Knowi links directly to the raw data sources, and we can merge and combine NoSQL and SQL data in real time into a unified dataset. That single benefit removed an entire class of engineering tasks we previously had to handle just to make data suitable for BI. The semantic layer is what brings it all together: we establish our datasets once, and every dashboard, report, and natural language query adheres to the same definitions. Consequently, our clients see consistent numbers no matter how they ask. In the past year, the AI features have become a true differentiator. The agentic chat enables us (and our clients) to ask questions in plain language, and the agents can do more than just respond—they can create charts, dashboards, and alerts from a command. Knowi also offers an MCP server, so our team can interact with our analytics via AI tools we already use. Critically for us, these AI capabilities are embeddable: we're currently rolling out ask-your-data functionality to our clients inside our product, with our agents coordinating with Knowi agents. Some parts of the UI/UX still have room for enhancement. A few admin and settings screens feel more cluttered than necessary, and there's a learning curve in certain areas. That said, they've made significant, visible strides over the past year—a redesigned dashboard UI, themes, and a much improved AI chat experience—and the direction is clearly positive. With AI, you still need to verify results, as it can occasionally make mistakes. However, they make it straightforward to confirm during conversations that the AI has derived the correct outcomes. We switched to Knowi from a well-known cloud BI platform. The previous tool required moving all our data into its own storage before we could visualize anything, which meant ETL pipelines to manage, sync delays, duplicate storage expenses, and our NoSQL data being flattened in the process. With Knowi, we achieved unified analytics across all our data stores without moving the data and launched customer-facing embedded dashboards much quicker. Row-level security and secure embeds ensure that each customer only sees their own data. The semantic layer keeps metrics consistent across every surface. And with the new AI and agentic capabilities embedded in our product, customers can self-serve answers that previously came through support tickets and custom report requests, so our team can focus on the product rather than one-off reporting.