★ 4.5 · 200 reviews
Kissmetrics
The analytics that finally tell you what actually drives revenue.
About Kissmetrics
KISSmetrics is a behavioral analytics platform that tracks individual users across devices and sessions, enabling businesses to understand complete customer journeys. It offers person-level tracking, flexible revenue attribution (first touch, last touch, multi-touch), and nine report types including funnels, cohorts, revenue, activity, and path analysis. The platform also includes native behavioral email campaign automation, allowing users to trigger emails based on real user actions such as cart abandonment or feature usage. With over 30 integrations and a REST API, KISSmetrics connects with CRM, email platforms, and data warehouses. The self-serve plan starts at $99/month for up to 500,000 events, with an Accelerator program for expert-led setup. AiDOOS enhances deployment and adoption by providing managed services, including custom data schema design, revenue attribution configuration, and automated campaign setup, ensuring teams can quickly leverage KISSmetrics for actionable insights.
Challenges It Solves
- Teams struggle to tie user actions across devices and sessions to a single identity.
- Businesses cannot attribute revenue accurately to marketing channels.
- Manual segmentation and siloed tools delay actionable insights.
- Lack of automated behavioral triggers leads to missed revenue opportunities like cart abandonment.
Screenshots
Watch Demo
Use Cases
E-commerce Customer Journey Analysis
Track every step from first click to repeat purchase, understanding conversion and attrition points.
SaaS User Retention & Expansion
Analyze signup to expansion, identify power users and at-risk segments, and automate re-engagement campaigns.
Revenue Attribution for Marketing ROI
Determine which channels and campaigns drive actual revenue using flexible attribution models.
Behavioral Email Automation for Abandoned Carts
Trigger automated email sequences when users abandon carts or fail to complete key actions.
Pricing
Custom pricing — built for your team
Kissmetrics pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Track individual users across devices and sessions, stitching every event to a real person.
First touch, last touch, multi-touch attribution to see which channels actually drive revenue.
Automate email campaigns triggered by user actions like cart abandonment or feature usage.
Track user progression through sequential steps to identify where conversions break down.
See how groups of users behave over time based on when they first performed an action.
Build and segment user groups based on behavior and properties for targeted analysis and campaigns.
What Reviewers Say AI-synthesized from 200 reviews
What works well
- Person-level tracking provides a unified view of customer behavior across devices and sessions.
- Flexible attribution models (first, last, multi-touch) offer clear insight into revenue-driving channels.
- Native behavioral email campaigns eliminate the need for a separate email marketing tool.
- Comprehensive report types (funnels, cohorts, revenue, etc.) answer specific business questions.
Common concerns
- Self-service plan event limit (500,000 events/month) may be restrictive for high-volume businesses.
- Custom integrations and complex setups may require higher-tier plans or the Accelerator program.
- No built-in A/B testing or advanced experimentation features beyond report integration.
Reviews
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
30+ total appsSalesforce
Sync events and person data between KISSmetrics and Salesforce.
HubSpot
Sync events and person data between KISSmetrics and HubSpot.
Slack
Send KISSmetrics alerts and reports to Slack channels.
Mailchimp
Sync user segments from KISSmetrics to Mailchimp for targeted email campaigns.
Zapier
Connect KISSmetrics to 3000+ apps via Zapier.
Segment
Send data from Segment to KISSmetrics for unified analytics.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Kissmetrics in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active KISSmetrics subscription
- Admin access to KISSmetrics account
- API keys for integrations
Configuration Options
- SSO configuration
- Event schema mapping
- Integration setup with CRM/email
How Kissmetrics Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
K
Kissmetrics This product
|
Good | Good | Good | Good | Good | Fair | Good | Good | ★ 4.5 | $99/user |
|
MP
Mixpanel
|
Excellent | Good | Excellent | Fair | Good | Excellent | Good | Good | ★ None | $24/user |
|
AM
Amplitude
|
Excellent | Good | Excellent | Fair | Excellent | Excellent | Good | Good | ★ None | $0/user |
|
HP
Heap
|
Good | Excellent | Good | Excellent | Good | Good | Excellent | Good | ★ None | $0/user |
A Virtual Delivery Center for Kissmetrics
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Kissmetrics
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists