jrni

My experience with JRNI so far has been amazing. Whenever we hit a critical issue, they always step in to help resolve it. Communication with Luke has been excellent, with fast responses. I'd love to see a feature to delete holidays from users' calendars in bulk rather than individually, and to manage availability for clients to schedule appointments.

The setup is straightforward, and it's an excellent tool for online appointments. It integrates smoothly with our website. The built-in video feature is a nice bonus. Analytics offer valuable insights into scheduling trends and staff utilization, helping optimize performance. Automated confirmations, reminders, and follow-ups reduce no-shows and keep customers informed. Occasionally, our firewall settings block access to some admin pages. It enhances customer experience by providing a convenient, personalized 24/7 booking option that reduces wait times.

We've relied on JRNI for member appointment management, and it's been fantastic. The support is the best I've ever experienced—quick, knowledgeable, and always willing to go above and beyond. The interface is clean and intuitive, making booking a breeze for our members. The dashboards are a favorite—well-designed, informative, and efficient. And as a Brit, I get a little delight every time I see British English spellings in the platform's directions and canned reports. It's a small but charming touch that reflects their roots. Our Technical Account Manager is exceptional—always prompt, professional, and genuinely invested in our success; he regularly goes the extra mile, and we deeply appreciate it. The built-in reports are solid. Just a note: if you customize them, some knowledge of Oracle, Crystal Reports, or even VS Code will be helpful. We manage bookings with confidence, and members often compliment their experience in the portal.

I really enjoy our account representative, Luke Sisk. Anytime there is an issue, he steps up and makes sure it gets done. We have wonderful conversations in our meetings and it makes it easier to collaborate and work through anything that we need done or need help with. We are able to bounce ideas off of him and he made the whole process of getting our fitting program started very enjoyable. Setting up the customer journeys was simple, easy to do, and if we had questions, our team would assist. The past year of our journeys being live, we have seen an influx of customers coming into our stores for golf club fittings all because of this program. The least helpful thing that occurred during our time with JRNI was in 2023. After we set up the customer journeys, made sure everything was working correctly, the system changed. It was stressful and time consuming to get everything set up again in the new system. It would have been better if we were told about the update ahead of time so our resources could be put elsewhere while we were waiting for the update to occur. It is assisting in adding a booking option of club fittings in our retail locations. We are able to offer a more personal and professional experience to customers who would like to schedule a club fitting. This allows our employees to capture the correct information that is needed, give the customers a streamlined experience, and we are able to follow up with the customer after their fitting. This program has allowed our stores to have an increase in traffic, sales, and ratings.

JRNI was a game changer for our organization. We went from the “dark ages” of sticky notes and paper schedules to a fully digital, streamlined appointment booking experience for both our team and our members. The ease of integration was impressive, and the JRNI team brought forward-thinking solutions to the table at every stage. Their hands-on support through rollout and adoption made a huge impact, ensuring both our employees and members embraced the new system with confidence. Couldn’t have asked for a better partner in this transition. Honestly, my only complaint is that we didn’t ditch the sticky notes and partner with JRNI sooner. One of our biggest operational headaches was managing member appointments and in-branch traffic flow. We were constantly dealing with missed appointments, overbooked times, and no reliable way to track member visit patterns or adjust staffing to meet demand. Scheduling was done on sticky notes and whiteboards, and we had no digital queue management system for our platform desks — which often led to frustrated members waiting around with no clear sense of timing or order. When we implemented JRNI, it completely changed the game. The appointment tool gave us real-time scheduling, visibility into daily traffic flow, and allowed us to optimize staffing based on actual member trends. Their digital queue management feature cleaned up our platform help process, reducing wait times and confusion while improving the overall member experience. What used to be a daily operational challenge became a seamless, trackable, and efficient process practically overnight. I’ll say it again — the only regret was not doing this sooner.

During my four years at a bank in Ireland, I had the opportunity to work closely with the JRNI team. Our branch staff depended on the platform for managing customer appointments and planning daily tasks. Initially, the tool wasn't an exact fit, but thanks to the team's openness and support, we customized it extensively. They were always responsive and proactive in incorporating our feedback. I'd wholeheartedly recommend partnering with them. There were very few downsides—my experience was largely positive. If I had to nitpick, some minor feature enhancements took longer than expected. Though I've moved on from the bank, back then it enabled our branch teams and call center agents to organize schedules and receive bookings for in-person or phone appointments.

JRNI Studio is what we use for both physical and digital appointment bookings. The interface is user-friendly, and making changes is straightforward. It comes with a comprehensive set of features for appointments, events, and other customer touchpoints. Overall, JRNI helps us organize scheduling across all channels, boosting team productivity and customer satisfaction. Their support team is also very responsive, offering solutions and answering queries quickly, which is a huge plus. There's little to criticize, though rolling out updates and new features can be slow. JRNI lets us centralize and manage bookings for both in-person and online services, cutting down on manual errors and enhancing operational efficiency. Customers enjoy a smooth experience with flexible scheduling and automatic confirmations and reminders. This has led to higher show-up rates and fewer no-shows, freeing our team to focus on providing superior service.

Customers find it straightforward to arrange appointments with bankers and sessions via multiple channels, enabling bankers to customize interactions based on customer profiles, products, and preferences. JRNI offers useful data on appointment volumes, customer behavior, and service performance. Their support team is responsive and dedicated, replying quickly and proactively to all our requests. One downside from the US is the time zone difference since the team is based in London, but they usually adapt. The platform allows 24/7 appointment scheduling with real-time availability and automated confirmations and reminders. There's also an event registration module that automates sign-ups, manages capacity, and syncs with calendars. Intelligent appointment assignment considers staff skills, location, and availability, reducing idle time. Robust analytics help monitor appointments, optimize resources, and track outcomes.

This platform is highly adaptable and customizable, fitting our operations seamlessly. They've consistently enhanced their product over time and actively solicit customer input on desired features. The account management and professional services teams have excelled in addressing our needs and guiding us to get the most from JRNI as our business evolves. One area that could improve is the support/ticketing system; while it has gotten better, resolving specific technical issues via email can be tough compared to talking directly. JRNI handles our entire appointment scheduling across numerous business areas, including both customer-facing and back-office locations.

JRNI has transformed how we handle queues, staffing, and the quality of service during busy times. Their booking system and live scheduling features let us set accurate expectations while keeping our service standards high. The standout is their impeccable support and consultancy—always forthcoming, quick, and astute. There's nothing negative to note; JRNI has really invested time in grasping our operations and workflow. They incorporate our suggestions to improve their offerings. With JRNI, we control how customers engage and what they anticipate, thanks to the ability to join a queue or schedule an appointment. Our products are in such high demand that without a self-booking or queue option, it would be utter chaos. The booking feature has proven especially valuable for our neurodiverse customers and VIPs, leading to fewer complaints.