JivoChat · 0 reviews

JivoChat

Real-time multichannel live chat platform for seamless customer engagement

Chatbots Software

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About JivoChat

JivoChat is a comprehensive, cloud-based live chat platform designed to deliver real-time customer support across multiple channels including web, mobile, email, and social media. The platform enables businesses to engage visitors instantly, capture leads, and resolve customer inquiries efficiently. JivoChat combines ease of use with powerful analytics, allowing teams to track conversation metrics, customer satisfaction, and agent performance in real-time. AiDOOS enhances JivoChat deployment by providing expert implementation services, ensuring rapid onboarding, seamless integration with existing business systems, and optimization of customer engagement workflows. Through AiDOOS's marketplace, organizations gain access to pre-configured implementation templates, dedicated support for multichannel setup, and best-practice guidance to maximize conversion rates and customer satisfaction scores across all communication channels.

Challenges It Solves

Delayed customer response times lead to lost sales and reduced satisfaction
Managing support across multiple channels creates operational complexity and silos
Lack of real-time engagement capabilities results in missed conversion opportunities
Absence of unified customer view prevents personalized, efficient support

Increased customer satisfaction and engagement rates

Reduction in average response time across channels

Higher conversion rates from visitor interactions

Use Cases

E-commerce Conversion Optimization

Online retailers use JivoChat to provide instant product assistance, answer buyer questions, and guide customers through checkout. Real-time support reduces cart abandonment and increases average order value.

55% Reduced cart abandonment rates, increased conversions

SaaS Customer Onboarding

Software companies leverage JivoChat to guide new users through onboarding, answer technical questions, and ensure successful product adoption. Immediate support reduces churn and improves time-to-value.

42% Faster customer onboarding, reduced churn rates

Lead Generation & Qualification

B2B companies use proactive chat targeting to engage website visitors, qualify leads in real-time, and schedule meetings. Chatbots handle initial screening, freeing sales teams for high-value conversations.

68% Higher qualified lead volume, improved sales pipeline

Customer Support & Retention

Service-based businesses provide 24/7 customer support through JivoChat, leveraging chatbots for common issues and routing complex cases to human agents. Omnichannel support improves satisfaction and loyalty.

71% Improved customer satisfaction, increased retention

Pricing

Pricing available on request

JivoChat pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.

Schedule a Meeting

Key Features

Real-time Multichannel Messaging

Engage customers across web, mobile, email, and social platforms

Unified inbox streamlines communication across all channels

Advanced Analytics & Reporting

Track performance metrics and customer satisfaction in real-time

Data-driven insights improve agent efficiency by 40%

AI-Powered Chatbots

Automate routine inquiries with intelligent response systems

Reduce support ticket volume by automating 30% of queries

Agent Productivity Tools

Pre-filled responses, canned messages, and team collaboration features

Agent efficiency increases by up to 25% with built-in productivity tools

Visitor Tracking & Targeting

Monitor visitor behavior and trigger proactive chat invitations

Proactive engagement increases lead capture by 50%

Mobile App Support

Manage conversations on-the-go with native iOS and Android apps

24/7 accessibility ensures no customer inquiry goes unanswered

Reviews

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Enterprise Readiness

SSL/TLS Encryption

GDPR Compliance

Role-Based Access Control

Data Backup & Recovery

SOC 2 Type II Compliance

Integrations

8 total apps

Native integration enables live chat on Shopify stores with access to customer history and purchase data

Plugin-based integration for WordPress websites with easy installation and customization options

CRM integration syncs customer conversations and contact data for enhanced lead management

Bidirectional integration connects live chat conversations with HubSpot CRM for unified customer view

Team notification integration alerts agents and routes conversations to appropriate Slack channels

Social channel integration enables customer conversations on Facebook with unified message inbox

Analytics integration tracks visitor behavior and chat performance within Google Analytics dashboard

Integration enables ticket creation and customer history synchronization with Zendesk support platform

AiDOOS Managed Deployment

Deploy JivoChat in

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

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Deployments

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Adoption rate

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Post-deploy sat.

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Time to value

Prerequisites

Configuration Options

Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for JivoChat

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
Refundable on unused Delivery Units, anytime — no questions asked
Re-delivery guarantee on acceptance miss
Pre-flight delivery sizing — you see the plan before you commit

Get a delivery plan for JivoChat What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers JivoChat

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements & assessment

Integrate

Setup & data migration

Validate

Testing & security audit

Rollout

Deployment & training

Optimize

Performance tuning

Schedule a Meeting

Frequently Asked Questions

How quickly can JivoChat be deployed with AiDOOS?

With AiDOOS's implementation expertise, most organizations are live within 2-4 weeks. AiDOOS provides pre-configured templates, integration blueprints, and dedicated onboarding support to accelerate deployment and ensure optimal configuration.

What channels does JivoChat support?

JivoChat supports web chat, mobile app chat, email, SMS, Facebook Messenger, WhatsApp, Telegram, and Instagram Direct Messages. This enables true omnichannel customer engagement from a unified platform.

Can JivoChat integrate with our existing business systems?

Yes. JivoChat features a robust REST API and pre-built integrations with 50+ platforms including Salesforce, HubSpot, Shopify, WordPress, and Zendesk. AiDOOS can design custom integrations for specialized systems.

Does JivoChat include AI and automation capabilities?

Yes. JivoChat includes AI-powered chatbots for routine inquiry automation, intelligent routing, canned responses, and behavior-triggered conversations. This reduces manual workload and improves response times by up to 40%.

How does AiDOOS enhance the value of JivoChat?

AiDOOS provides expert implementation, configuration optimization, integration architecture design, and ongoing support. We ensure rapid deployment, maximize feature utilization, and align JivoChat with your business objectives for measurable ROI.

What analytics and reporting are available?

JivoChat provides real-time dashboards tracking conversation volume, response times, agent performance, visitor behavior, and conversion metrics. Custom reports help identify optimization opportunities and demonstrate business impact.