InMoment Experience Improvement (XI) Platform · 0 reviews

InMoment Experience Improvement (XI) Platform

Collect, analyze, and act on customer feedback to transform experience across every touchpoint

Natural Language Understanding (NLU) Software

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About InMoment Experience Improvement (XI) Platform

InMoment XI Platform is the world's leading customer experience (CX) platform designed to help organizations systematically collect, analyze, and act on customer feedback across all touchpoints. The platform enables businesses to capture insights from surveys, reviews, social media, and direct interactions, then leverage advanced analytics to identify trends and drive meaningful improvements. InMoment empowers organizations to understand customer sentiment, predict churn, enhance loyalty, and optimize operations. By integrating InMoment with AiDOOS, enterprises gain access to expert implementation support, data governance consulting, and seamless integration with existing enterprise systems. AiDOOS enhances deployment timelines, ensures best-practice configuration, optimizes analytics dashboards for maximum ROI, and provides scalable talent resources for ongoing platform optimization and advanced use-case development.

Challenges It Solves

Organizations struggle to collect and unify customer feedback from fragmented sources
Businesses lack actionable insights to prioritize improvement initiatives effectively
Teams cannot track the impact of CX improvements on loyalty and revenue
Limited visibility into customer sentiment across departments and geographies

Increase in customer loyalty and retention metrics

Reduction in operational inefficiencies through data-driven changes

Faster time-to-insight and decision-making cycles

Use Cases

Retail & Hospitality Experience Optimization

Multi-location retailers and hospitality brands use InMoment to collect feedback from every customer touchpoint, identify service gaps, and drive consistent experience improvements across locations.

72% Increase in Net Promoter Score and customer satisfaction

Financial Services Customer Loyalty

Banks and financial institutions leverage InMoment to understand customer needs, predict churn risk, and develop targeted retention programs based on feedback insights.

58% Reduction in customer churn and increased lifetime value

Healthcare Patient Experience

Healthcare providers use InMoment to gather patient feedback, improve clinical and operational processes, and enhance overall patient satisfaction and outcomes.

65% Improvement in patient satisfaction and care quality scores

Technology & SaaS Product Management

Software companies use InMoment to collect user feedback, identify feature requests, and prioritize product improvements based on customer sentiment and usage data.

54% Faster product innovation and improved user adoption rates

Pricing

Pricing available on request

InMoment Experience Improvement (XI) Platform pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.

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Key Features

Unified Feedback Collection

Capture customer voice across all channels

Single platform for surveys, reviews, social, and direct feedback

Advanced Analytics & AI

Transform feedback into actionable intelligence

Automated sentiment analysis and trend identification

Real-time Dashboards

Monitor CX metrics as they happen

Executive visibility into customer experience performance

Closed-Loop Management

Drive action and accountability across teams

Track and measure impact of CX improvements

Predictive Analytics

Anticipate customer needs and churn risk

Proactive intervention to improve retention

Multi-language Support

Global reach with localized insights

Analyze customer feedback in 40+ languages

Reviews

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Enterprise Readiness

SOC2 Type II Compliance

ISO 27001 Certification

Role-Based Access Control (RBAC)

Data Encryption

GDPR & Privacy Compliance

Integrations

8 total apps

Sync customer feedback and insights directly into Salesforce for integrated CRM workflows

Embed InMoment feedback data within Dynamics CRM for unified customer view

Receive real-time alerts and feedback summaries directly in Slack channels

Connect InMoment data to Tableau for advanced visualization and business intelligence

Integrate InMoment analytics with Power BI dashboards for comprehensive reporting

Correlate customer feedback with website behavior and user journey analytics

Link customer support tickets with feedback data for holistic view of customer interactions

Connect InMoment feedback to HubSpot marketing and sales workflows

AiDOOS Managed Deployment

Deploy InMoment Experience Improvement (XI) Platform in

AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.

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Deployments

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Adoption rate

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Post-deploy sat.

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Time to value

Prerequisites

Configuration Options

Virtual Delivery Center · A new delivery category

A Virtual Delivery Center for InMoment Experience Improvement (XI) Platform

Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.

Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
Refundable on unused Delivery Units, anytime — no questions asked
Re-delivery guarantee on acceptance miss
Pre-flight delivery sizing — you see the plan before you commit

Get a delivery plan for InMoment Experience Improvement (XI) Platform What’s a Virtual Delivery Center?

How a Virtual Delivery Center delivers InMoment Experience Improvement (XI) Platform

Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →

Outcome-Based

Pay for results, not hours

Milestone-Driven

Clear deliverables at each phase

Expert Network

Access to certified specialists

Implementation Timeline

Discover

Requirements & assessment

Integrate

Setup & data migration

Validate

Testing & security audit

Rollout

Deployment & training

Optimize

Performance tuning

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Frequently Asked Questions

What types of customer feedback can InMoment collect?

InMoment collects feedback from surveys, online reviews, social media, email, chat, phone recordings, and direct customer interactions. The platform unifies all these sources into a single analytics engine.

How does InMoment's AI analyze customer sentiment?

InMoment uses natural language processing and machine learning to automatically analyze customer feedback for sentiment, themes, and drivers of satisfaction. The AI learns from your data to provide increasingly accurate insights over time.

Can InMoment integrate with our existing CRM and business systems?

Yes, InMoment offers 500+ pre-built integrations and RESTful APIs for custom connections. AiDOOS can assist with seamless integration planning and ensuring your existing enterprise systems work cohesively with InMoment.

How does the closed-loop management feature work?

Closed-loop management enables you to assign feedback-driven action items to teams, track resolution, and measure impact on future customer satisfaction. This creates accountability and demonstrates ROI of CX initiatives.

What support does AiDOOS provide for InMoment implementation?

AiDOOS offers implementation consulting, data governance planning, dashboard optimization, integration support, and ongoing platform optimization services to maximize ROI and scalability.

Is InMoment suitable for multi-language and global operations?

Yes, InMoment supports feedback analysis in 40+ languages and is designed for global enterprises with multiple locations, regions, and customer bases.