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iChannel
Clear audio. Critical advantage.
About iChannel
IRIS Clarity is a real-time AI voice isolation application that removes background noise and enhances voice quality, making conversations clearer and more effective. It is delivered as a desktop app for Windows and Mac, a Chrome extension, and via SDK, allowing integration into existing tech stacks with minimal disruption. The product is designed for contact centres and other mission-critical communications, where background noise creates friction, leads to repetition, increases call times, and adds significant costs. By isolating voice from noise, IRIS Clarity improves audio quality, reduces misunderstandings, and enhances customer experience. It also helps with regulatory compliance by preventing overhearing of sensitive conversations. The company claims measurable benefits such as an 83% improvement in audio quality and a 49% reduction in background noise, as reported by a customer. IRIS Clarity is easy to deploy and fits into various industries including healthcare, financial services, and roadside assistance. AiDOOS enhances deployment and adoption by providing a streamlined platform for managing and scaling such AI-driven solutions, offering integration guidance, performance monitoring, and seamless updates, thereby maximizing the value of IRIS Clarity for enterprises.
Challenges It Solves
- Background noise in call centres leads to 30% of calls requiring repetition, increasing call handling time and costs.
- Customers often struggle to hear agents due to noise on both ends of the call, leading to frustration and negative experiences.
- Traditional noise reduction methods like headsets and soundproofing are expensive and insufficient.
- Sensitive conversations may be overheard, creating regulatory compliance risks (e.g., GDPR, PCI DSS).
Use Cases
Contact Centre Optimization
Enhances voice clarity in high-noise call centre environments, reducing repetition and improving customer satisfaction.
Healthcare Communication
Improves audio quality for telemedicine and patient support calls, ensuring clear and private conversations.
Financial Services
Protects sensitive client information by isolating voice and reducing background noise during financial consultations.
Roadside Assistance
Provides clear communication for drivers and dispatchers in noisy roadside environments, improving response outcomes.
Pricing
- Real-time noise removal
- Desktop app
- Chrome extension
Key Features
Removes background noise and isolates voice in real time for clearer conversations.
Native app for Windows and Mac that integrates seamlessly with existing communication tools.
Browser extension for Chrome that brings voice isolation to web-based calls.
Software development kit for embedding IRIS Clarity into custom platforms and applications.
Visual display of audio isolation effects, showing before and after noise removal.
Helps organizations meet compliance standards by preventing overhearing of sensitive information.
What Reviewers Say
What works well
- Effective real-time noise reduction that improves audio clarity and reduces customer frustration.
- Flexible deployment options including desktop app, Chrome extension, and SDK.
- No sensitive audio leaves the device, enhancing privacy and compliance.
Common concerns
- Pricing is per user per month, which could become expensive for large contact centres.
- Effectiveness may vary depending on the type and volume of background noise.
Reviews
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Reviewer Demographics
Top Industries
No data available
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Salesforce
Integrate IRIS Clarity with Salesforce to enhance call quality for sales and support teams, improving customer interactions.
Zendesk
Enhance Zendesk voice calls with real-time noise removal, ensuring clear communication for support agents.
Microsoft Teams
Use IRIS Clarity with Microsoft Teams to filter background noise during calls, improving clarity in meetings and customer conversations.
Zoom
Integrate IRIS Clarity with Zoom to deliver noise-free audio for webinars, meetings, and support calls.
Chrome Extension
IRIS Clarity offers a Chrome extension for real-time voice isolation directly in web-based calling tools.
SDK
IRIS Clarity SDK allows developers to integrate AI audio enhancement into any application or platform.
Governance & Compliance
EU AI Act
No data available
Data Processing Agreement
No data available
Sub-processors
No data available
Right to Erasure
No data available
Change Notifications
No data available
NIST AI RMF
No data available
AiDOOS Managed Deployment
Deploy iChannel in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Valid IRIS Clarity subscription
- Windows or Mac desktop app installed
- Standard audio input/output devices
- Network access to IRIS cloud services
Configuration Options
- Voice isolation intensity
- Noise reduction levels
- Integration with desktop apps (Teams, Zoom)
- Chrome extension setup
How iChannel Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
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iChannel This product
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Excellent | Excellent | Good | Good | Fair | Excellent | Good | Excellent | — | $6.5/user |
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KR
Krisp
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Good | Excellent | Fair | Good | Fair | Excellent | Excellent | Good | — | $Custom/user |
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PO
Poly (Plantronics)
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Fair | Good | Excellent | Fair | Fair | Good | Good | Good | — | $Custom/user |
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JA
Jabra
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Fair | Good | Excellent | Fair | Fair | Good | Good | Good | — | $Custom/user |
A Virtual Delivery Center for iChannel
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers iChannel
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists