HumanListening
The AI-driven insights platform that seamlessly blends quantitative and qualitative insights to help you understand real human experiences.
About HumanListening
HumanListening is an AI-powered consumer insights platform that combines quantitative survey capabilities with qualitative AI chat analytics in one seamless solution. Founded in 2010, the platform was built to address the high costs, long turnaround times, and disengaged respondents that have traditionally plagued market research. At its core, HumanListening enables brands and agencies to go beyond surface-level statistics to uncover the emotions, motivations, and lived experiences behind customer data. The platform features EVE, a proprietary qualitative AI companion that can be integrated into existing surveys or deployed as a standalone conversational research tool. Users can develop, brief, and deploy their own AI companion in minutes, tailored to specific research needs. Built-in AI-powered analytics automatically quantify qualitative feedback, identifying valuable insights quickly. The platform also supports online community research, allowing organisations to recruit and manage panels, schedule polls, run discussion boards, and conduct AI chats on demand. With support for 19 languages across 24 countries and over 54 million people surveyed, HumanListening is a globally trusted platform used by leading brands including Kantar, Zenith Media, Fujitsu, and GHD. AiDOOS can accelerate adoption of HumanListening by providing on-demand technical talent for integration, configuration, and deployment support.
Challenges It Solves
- Traditional surveys only reveal what is happening but not the underlying why behind customer behaviour and sentiment.
- Market research projects are costly, time-consuming, and often produce disengaged respondents who provide shallow feedback.
- Qualitative research at scale is difficult to conduct and analyse, making it hard to derive statistically meaningful insights from open-ended responses.
- Managing separate tools for quantitative surveys, qualitative research, and community panels creates inefficiency and fragmented insights.
Use Cases
Voice of Customer Programs
Organisations use HumanListening to build scalable, customised Voice of Customer programs that integrate with existing complex systems and deliver ongoing, actionable insights.
Brand and Agency Research
Marketing agencies and brand insight teams use the platform to design, deploy, and analyse surveys and AI conversations independently, with the flexibility to run programs on their own schedule.
Customer Experience Analytics
CX teams use HumanListening to gather deeper feedback from clients through tailored AI conversations, enabling more informed, data-driven decisions.
Real-Time Community Insights
Research teams manage online communities to run quick polls, discussion boards, and AI chats in real time, enabling rapid testing of ideas and tracking of emerging trends.
Pricing
Custom pricing — built for your team
HumanListening pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS will scope and deliver a free proposal in 24 hours.
Key Features
An AI chat companion that conducts in-depth qualitative interviews at scale, uncovering emotions and motivations behind every experience.
Design and launch comprehensive surveys with drag-and-drop functionality and templated question types.
Automatically quantify qualitative AI feedback in minutes, identifying valuable insights quickly and accurately.
Recruit and manage your own research community with automation, enabling real-time polling, discussions, and AI chats on demand.
Build detailed dashboards and access embedded tabulation capabilities with real-time results and third-party platform integrations.
Conduct research across 19 languages and 24 countries, enabling globally consistent insights programs.
What Reviewers Say
What works well
- Combines qualitative AI chat and quantitative surveys in a single platform, reducing the need for multiple research tools.
- AI companion (EVE) can be deployed in minutes and tailored to specific research briefs, significantly reducing setup time.
- Supports 19 languages across 24 countries, making it suitable for global research programs.
- Described by clients as user-friendly with strong support from an in-house team of experts.
Common concerns
- Pricing is not publicly available, requiring direct contact with the sales team to understand costs.
- As a relatively specialised platform, it may require onboarding time for teams unfamiliar with AI-driven qualitative research methods.
Reviews
No reviews yet for HumanListening
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
AI Details
Agent Type
None
Models Used
Agentic Capabilities
Human-in-the-Loop
✗ Not supported
Integrations
Tableau
Third-party integration for visualising survey and qualitative data in Tableau dashboards
Power BI
Connect HumanListening data outputs to Microsoft Power BI for custom reporting
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy HumanListening in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active HumanListening account with appropriate subscription tier
- Defined research objectives and survey or qual AI project briefs
- Access to respondent panel or existing customer contact list
- Agreement on data residency and security requirements
Configuration Options
- Custom AI companion (EVE) persona and question flow configuration
- Dashboard and tabulation setup for reporting
- Language and locale settings across supported 19 languages
- Integration with third-party analytics tools such as Power BI or Tableau
Often Deployed With
Common Setup Issues (& how AiDOOS handles them)
How HumanListening Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
H
HumanListening This product
|
Excellent | Good | Good | Good | Fair | Fair | Good | Excellent | — | $Custom/user |
|
QT
Qualtrics
|
Excellent | Good | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $None/user |
|
SM
SurveyMonkey
|
Good | Excellent | Fair | Good | Good | Good | Excellent | Good | ★ None | $None/user |
|
MD
Medallia
|
Excellent | Fair | Excellent | Poor | Excellent | Good | Poor | Good | ★ None | $None/user |