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Helpshift
AI-Powered Customer Service Platform for In-App & Digital Support
About Helpshift
Helpshift is an AI-powered customer service platform designed to modernize digital support experiences through in-app messaging, automation, and intelligent workflows. Built specifically for mobile-first and digital-native businesses, Helpshift enables organizations to deliver seamless support directly within their applications, websites, and digital ecosystems. The platform combines conversational AI, automated ticket routing, self-service knowledge bases, and real-time messaging to resolve customer issues quickly and efficiently. Helpshift’s AI engine categorizes conversations, recommends resolutions, and automates repetitive service tasks—reducing dependency on manual intervention and lowering support costs. Organizations use Helpshift to improve customer satisfaction, accelerate response times, and create frictionless support experiences. The platform also provides advanced analytics and reporting tools to measure performance, optimize service workflows, and maintain service-level agreements across large customer bases. With AiDOOS, Helpshift becomes a governed digital support execution layer. AiDOOS manages system integrations, automation rule optimization, conversational flow design, and KPI alignment—ensuring measurable outcomes such as faster resolution times, lower cost per ticket, and improved CSAT scores. Together, Helpshift + AiDOOS transform customer support operations into scalable, intelligent engagement ecosystems.
Challenges It Solves
- High ticket volumes overwhelm support teams
- Mobile customers expect instant responses
- Manual ticket handling increases operational costs
- Support workflows lack automation
- Scaling customer service requires additional staffing
Screenshots
Watch Demo
Use Cases
Mobile App Customer Support
Provide seamless in-app issue resolution.
Gaming Industry Support Automation
Manage large player support volumes efficiently.
Ecommerce Customer Engagement
Resolve pre- and post-purchase queries quickly.
Pricing
Pricing available on request
Helpshift pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.
Key Features
Engage customers within applications
Faster resolutionsAutomate repetitive service tasks
Operational efficiencyDirect issues to appropriate agents
Reduced escalationsEnable instant issue resolution
Higher customer autonomyTrack service performance metrics
Continuous optimizationReviews
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Enterprise Readiness
Integrations
5 total appsCustomer data synchronization
Ticket management
In-app messaging integration
Performance tracking
Automated workflows
AiDOOS Managed Deployment
Deploy Helpshift in
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
Configuration Options
A Virtual Delivery Center for Helpshift
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Helpshift
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists