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Heap by Contentsquare
The AI-powered Contentsquare platform unlocks insights to engage, convert, and retain with Experience and Product Analytics and Voice of Customer tools.
About Heap by Contentsquare
Heap by Contentsquare is a Product Analytics platform that automatically captures every user interaction on your website or app — no manual event tagging, no developer dependency, no data gaps. Founded in Silicon Valley in 2013, Heap was acquired by Contentsquare in 2023 and is now fully integrated as Contentsquare's Product Analytics capability. With Heap by Contentsquare, product, data, and marketing teams can instantly answer questions like: Where are users dropping off in a funnel? Which features are actually being adopted — and which are being ignored? What drives retention and conversion? The platform combines autocapture, session replay, heatmaps, and AI-powered insights (Sense) to provide a complete understanding of user behavior across web and mobile. AiDOOS enhances deployment and adoption by offering managed services for configuring Heap, integrating with existing tech stacks, and training teams to leverage product analytics for data-driven decision making. This reduces time to value and ensures organizations maximize their investment in Heap by Contentsquare.
Challenges It Solves
- Understanding user behavior without manual event tagging
- Identifying where users drop off in funnels
- Prioritizing product features based on user engagement data
- Measuring the impact of product changes on retention and revenue
Screenshots
Use Cases
Funnel Optimization
Identify where users drop off in conversion funnels and optimize those steps.
Feature Adoption Analysis
Measure how users engage with new or existing features to guide product roadmap.
User Journey Mapping
Map multi-session, cross-device user journeys to understand the complete experience.
Retention Analysis
Identify behaviors that correlate with retention and churn to improve customer loyalty.
Pricing
Custom pricing — built for your team
Heap by Contentsquare pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Automatically captures every user interaction without manual event tagging.
Watch real user sessions to understand behavior and identify friction points.
Visualize step-by-step user paths and identify drop-off points.
AI-powered analysis that proactively finds insights and recommends actions.
Visualize clicks, scrolls, and hovers to understand in-page behavior.
Collect and analyze user feedback through surveys and NPS.
What Reviewers Say
What works well
- No manual event tagging required; autocapture saves time.
- AI-powered insights help identify issues quickly.
- Combines quantitative and qualitative data (session replays, surveys).
Common concerns
- Pricing not publicly disclosed; requires contact with sales.
- Some users report a learning curve for advanced features.
- Limited customization for very specific analytics needs.
Reviews
No reviews yet for Heap by Contentsquare
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Google Analytics
Import Google Analytics data into Contentsquare for combined analysis.
Adobe Analytics
Import Adobe Analytics data into Contentsquare.
Segment
Send Contentsquare data to Segment for unified customer data.
mParticle
Integrate Contentsquare with mParticle for data orchestration.
Snowflake
Export Contentsquare data to Snowflake for advanced analytics.
Zendesk
Connect Contentsquare to Zendesk to see customer behavior alongside support tickets.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Heap by Contentsquare in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Contentsquare account
- SSO/SAML configuration
- API access enabled
Configuration Options
- User roles mapping
- Data residency selection
- Alert thresholds
How Heap by Contentsquare Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
H
Heap by Contentsquare This product
|
Excellent | Good | Excellent | Fair | Good | Excellent | Good | Good | — | $Custom/user |
|
HJ
Hotjar
|
Fair | Excellent | Fair | Excellent | Good | Fair | Excellent | Good | ★ None | $None/user |
|
FS
Fullstory
|
Excellent | Good | Excellent | Fair | Good | Good | Good | Good | ★ None | $None/user |
A Virtual Delivery Center for Heap by Contentsquare
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Heap by Contentsquare
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists