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Gupshup
Unified conversation platform automating customer engagement across all channels
About Gupshup
Gupshup Conversation Cloud is a comprehensive automation platform enabling businesses to orchestrate personalized customer interactions across messaging, voice, and chat channels. The platform provides a unified messaging API that consolidates customer communication through SMS, WhatsApp, Facebook Messenger, Telegram, and proprietary channels, eliminating the need for disconnected tools. Used by industry leaders like Citibank, Unilever, Netflix, and Flipkart, Gupshup empowers organizations to enhance marketing campaigns, streamline e-commerce transactions, and deliver responsive customer support at scale. AiDOOS amplifies Gupshup's capabilities by providing managed deployment, workflow optimization, and integration governance, enabling enterprises to rapidly implement complex conversation automation with minimal operational overhead while ensuring compliance, security, and seamless scaling across global teams.
Challenges It Solves
- Fragmented customer communication across multiple channels creates disjointed experiences and data silos
- Manual customer engagement processes drain resources and limit personalization at scale
- Integrating diverse messaging platforms requires complex infrastructure and ongoing maintenance
- Lack of real-time insights prevents businesses from optimizing customer interactions effectively
Use Cases
E-commerce Order Management
Automate order confirmations, shipment updates, and customer inquiries across WhatsApp and SMS. Enable customers to track purchases and receive personalized recommendations through conversational interfaces.
Financial Services Customer Onboarding
Streamline account opening and KYC verification through secure, multi-step conversation flows. Deliver compliance-ready interactions across channels with audit trails and data encryption.
Customer Support Automation
Deploy intelligent chatbots for instant first-response support with seamless handoff to human agents. Resolve 70%+ of common issues without agent intervention.
Marketing Campaign Personalization
Send targeted promotional messages and personalized offers through customer-preferred channels. Track engagement and conversion in real-time with detailed analytics.
Enterprise Internal Communications
Use conversation automation for HR workflows, IT support, and internal notifications. Maintain employee engagement with timely, targeted information delivery.
Pricing
Pricing available on request
Gupshup pricing is customized based on your team size, integrations, and requirements. AiDOOS will get you a scoped proposal — for free.
Key Features
Connect all channels through a single integration point
Support for 30+ messaging channels and protocolsCreate sophisticated conversational flows without coding
Deploy bots 10x faster with visual workflow designerMonitor conversation performance and customer sentiment
Identify optimization opportunities instantlyRoute conversations intelligently across channels
Ensure consistent experience on customer's preferred platformAI-powered understanding of customer intent and context
Improve response accuracy and personalizationPre-built connectors to CRM, eCommerce, and business tools
Reduce integration complexity and time-to-valueReviews
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Enterprise Readiness
Integrations
8 total appsSync customer data and conversation history to Salesforce CRM for unified customer view
Automate order notifications, inventory updates, and customer inquiries for e-commerce stores
Connect marketing and sales workflows with automated lead nurturing conversations
Route support conversations and create tickets automatically in Zendesk
Integrate enterprise resource planning for transactional updates and status notifications
Embed conversation bots within Teams for internal communications and workflows
Deploy customer-facing or internal bots directly within Slack workspace
Connect Gupshup to 7000+ applications through Zapier automation workflows
AiDOOS Managed Deployment
Deploy Gupshup in
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
Configuration Options
A Virtual Delivery Center for Gupshup
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Gupshup
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists