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Exceed.ai
Conversational marketing platform for email and website lead engagement.
About Exceed.ai
Exceed.ai is a conversational marketing platform acquired by Genesys that helps marketers drive more pipeline from email and website visitors. The Exceed AI Assistant works 24/7/365 alongside human teams to ensure every lead is followed up promptly and effectively. It automates personalized email conversations and website chat interactions, qualifying leads and booking meetings automatically. The platform integrates with CRM systems to sync lead data and streamline handoffs to sales. By combining AI-driven conversations with human oversight, Exceed.ai enables marketing teams to scale their outreach efforts without sacrificing quality. The solution is designed to improve response rates, increase conversion, and reduce the time spent on manual lead qualification. With AiDOOS, organizations can further enhance deployment and adoption of Exceed.ai by leveraging expert guidance and tailored implementation strategies. AiDOOS helps businesses maximize the platform's capabilities through customized workflows, integration support, and ongoing optimization, ensuring that marketing teams achieve higher ROI from their conversational marketing initiatives.
Challenges It Solves
- Poor lead response times causing lost opportunities
- Inefficient manual lead qualification processes
- Inability to scale personalized email outreach
Screenshots
Use Cases
Lead Response Automation
Automatically respond to inbound leads via email and chat to ensure quick engagement.
Meeting Scheduling
AI assistant books meetings directly into sales team calendars based on availability.
Lead Nurturing
Nurture leads with personalized email sequences until they are sales-ready.
Pricing
Custom pricing — built for your team
Exceed.ai pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Automates lead conversations via email and website chat 24/7.
Personalized email sequences triggered by prospect behavior.
Engage website visitors with intelligent chat conversations.
Automatically qualify leads based on conversation criteria.
Seamless sync with leading CRM systems for lead data.
Track conversation performance and lead conversion metrics.
What Reviewers Say
What works well
- Automates lead follow-up, reducing manual effort.
- Works 24/7 to engage leads at any time.
Common concerns
- Specifically designed for marketing, may not suit other departments.
- Pricing not publicly disclosed, requiring sales inquiry.
Reviews
No reviews yet for Exceed.ai
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Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
600+ total appsSalesforce
Integrate Salesforce CRM with Genesys Cloud for unified agent desktop and omnichannel customer context.
ServiceNow
Connect ServiceNow with Genesys Cloud to automate incident creation and resolution workflows.
Zendesk
Integrate Zendesk with Genesys Cloud for seamless ticket and interaction management.
Microsoft Teams
Enable click-to-call and presence integration between Microsoft Teams and Genesys Cloud.
Slack
Receive notifications and interact with Genesys Cloud directly from Slack channels.
Tableau
Export Genesys Cloud data to Tableau for advanced visualization and reporting.
Workforce Management
Native workforce management module within Genesys Cloud for scheduling and forecasting.
Governance & Compliance
EU AI Act
Classification: None
Right to Erasure
✓ Supported
Change Notifications
30-day notice for material changes
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Exceed.ai in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active Genesys Cloud subscription
- Domain verification for SSO
- API credentials from Genesys Cloud admin
Configuration Options
- SSO integration with identity provider
- Data residency region selection
- User role mapping
How Exceed.ai Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
E
Exceed.ai This product
|
Excellent | Good | Excellent | Fair | Excellent | Good | Fair | Good | — | $Custom/user |
|
SC
Salesforce Service Cloud
|
Excellent | Good | Excellent | Fair | Excellent | Excellent | Fair | Good | ★ None | $None/user |
|
NC
Nice CXone
|
Excellent | Good | Excellent | Fair | Good | Good | Fair | Good | ★ None | $None/user |
|
F5
Five9
|
Good | Good | Good | Good | Good | Good | Good | Good | ★ None | $None/user |
A Virtual Delivery Center for Exceed.ai
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Exceed.ai
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists