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Evam
Create real-time marketing campaigns, personalized customer journeys, and contextual customer experiences across all channels that fuel customer loyalty.
About Evam
Evam offers a real-time customer engagement platform (evamX) that enables enterprises to capture live customer signals and instantly trigger personalized actions across channels. The platform combines event stream processing, AI-driven decisioning, and omnichannel orchestration to deliver contextual experiences at scale. Key capabilities include a visual journey builder, real-time event orchestration, cross-channel coordination, and self-service data monetization. Evam's architecture supports cloud, on-premise, and hybrid deployments, and integrates with existing data and marketing systems. The platform is designed for industries such as banking, telecommunications, retail, e-commerce, and aviation, enabling use cases like lifecycle journey orchestration, event-driven engagement, and conversion optimization. Evam has been recognized by Forrester and Gartner for its real-time interaction management and event stream processing capabilities.
Challenges It Solves
- Fragmented customer data across siloed systems
- Slow, manual campaign execution unable to react in real-time
- Inability to deliver personalized, contextual experiences across channels
- Lack of unified journey orchestration leading to inconsistent customer engagement
Screenshots
Use Cases
Telecom Event-Driven Engagement
React instantly to usage, quality of experience, and churn signals with real-time offers and notifications.
Banking Lifecycle Journey Orchestration
Guide customers through onboarding, activation, cross-sell, and retention with coordinated journeys.
Retail Conversion and Loyalty
Keep customers moving from browse to purchase to loyalty with real-time, personalized incentives.
Aviation Service and Disruption Journeys
Orchestrate calm, consistent communication during flight delays, gate changes, and other high-pressure moments.
Pricing
Custom pricing — built for your team
Evam pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Capture and process live customer events instantly to trigger actions in sub-50ms.
Evo AI makes real-time decisions using customer context, eligibility, and priority rules.
Design end-to-end customer journeys with drag-and-drop simplicity and full control over logic and timing.
Coordinate journeys seamlessly across push, SMS, email, in-app, web, call center, and more.
Deploy evamX in cloud, on-premise, or hybrid environments for data sovereignty and latency control.
Gather real-time feedback with versatile surveys, including emoji, star ratings, and open-ended questions.
What Reviewers Say
What works well
- Real-time decisioning and event stream processing enables instant, context-aware responses.
- Flexible deployment options (cloud, on-premise, hybrid) cater to enterprise data sovereignty needs.
- Recognized by analysts such as Forrester and Gartner for real-time interaction management and event stream processing.
Common concerns
- No publicly available pricing details, indicating a custom quoting process typical for enterprise platforms.
Reviews
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Reviewer Demographics
Top Industries
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Salesforce
Integrate with Salesforce to sync customer data and trigger real-time engagement.
HubSpot
Connect Evam with HubSpot for seamless data flow and journey orchestration.
Snowflake
Integrate Evam with Snowflake for real-time data streaming and analytics.
Twilio
Send real-time SMS, push, and voice notifications via Twilio integration.
SendGrid
Trigger email campaigns in real-time through SendGrid integration.
Segment
Ingest customer events from Segment for real-time personalization.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy Evam in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active subscription to Evam
- API credentials or admin access
- SSO identity provider configuration (if used)
- Data flow mapping and integration plan
Configuration Options
- Single sign-on (SAML/OAuth)
- Event streaming pipeline setup
- Journey template customization
- Role-based access control
How Evam Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
E
Evam This product
|
Excellent | Good | Excellent | Fair | Good | Fair | Good | Good | — | $Custom/user |
|
SM
Salesforce Marketing Cloud
|
Excellent | Good | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $Contact for pricing/user |
|
AJ
Adobe Journey Optimizer
|
Excellent | Fair | Excellent | Poor | Excellent | Good | Fair | Good | ★ None | $Contact for pricing/user |
|
PC
Pega Customer Decision Hub
|
Excellent | Fair | Excellent | Poor | Good | Fair | Fair | Good | ★ None | $Contact for pricing/user |
A Virtual Delivery Center for Evam
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers Evam
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists