eSputnik
Omnichannel Customer Data Platform
About eSputnik
eSputnik is an omnichannel Customer Data Platform (CDP) designed for ecommerce brands to automate personalized marketing and increase revenue. The platform collects and unifies customer data from multiple sources, including website behavior, email interactions, cart status, and CRM records, to create a single customer view. Powered by AI, eSputnik enables automated, personalized messaging across nine channels: Email, SMS, Web Push, Viber, Telegram, Mobile Push, In-App Pop-ups, Banners, Recommendations, App Inbox, and WhatsApp (coming soon). Key features include an omnichannel scenario editor for building triggered workflows, product recommendations that boost average order value, and actionable reports such as RFM and cohort analysis. eSputnik serves various industries including marketplaces, retailers, ticket operators, travel portals, fashion, and DIY. The platform offers pre-built scenarios for small businesses and advanced personalization tools for enterprises. AiDOOS enhances deployment and adoption by providing expert integration, custom configuration, and ongoing support, ensuring businesses maximize the value of eSputnik's CDP capabilities.
Challenges It Solves
- Fragmented customer data across multiple channels
- Low conversion rates due to lack of personalization
- Inefficient manual marketing workflows
- Difficulty in retaining and re-engaging customers
Screenshots
Use Cases
Ecommerce Personalization
Use customer data to send personalized product recommendations and offers across multiple channels, increasing conversion rates and average order value.
Abandoned Cart Recovery
Automate triggered campaigns to re-engage customers who abandoned their carts via email, SMS, or push notifications.
Customer Retention & Loyalty
Build loyalty programs and automate re-engagement campaigns to retain customers and increase repeat purchases.
Cross-Channel Campaign Management
Coordinate marketing campaigns across email, SMS, push, and social messaging apps from a single platform.
Pricing
Custom pricing — built for your team
eSputnik pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Build automated marketing workflows triggered by real-time events
AI-driven product recommendations based on customer behavior and purchase history
Unify customer data from website, email, CRM, and more into a single profile
RFM analysis, cohort analysis, and campaign performance reports
Reach customers via email, SMS, web push, Viber, Telegram, mobile push, in-app, banners, and more
Ready-to-use automation for abandoned cart, welcome series, and more
What Reviewers Say
What works well
- Omnichannel marketing across nine channels including emerging ones like Viber and Telegram
- AI-powered product recommendations that increase average order value
- Unified customer data platform for single customer view
Common concerns
- Pricing not publicly listed, requires contact with sales
- Limited information on integrations with third-party apps
Reviews
No reviews yet for eSputnik
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Reviewer Demographics
Top Industries
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
Viber
Send automated marketing messages via Viber.
Telegram
Send automated marketing messages via Telegram.
Send automated marketing messages via WhatsApp (Coming soon).
Mobile Push
Send push notifications to mobile apps.
Web Push
Send web push notifications to browsers.
SMS
Send SMS marketing messages.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy eSputnik in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- A valid eSputnik account
- API credentials (API key and secret)
- Access to domain for email sending
Configuration Options
- Configure webhooks for real-time events
- Set up SMTP relay for email delivery
- Integrate with e-commerce platform via API
How eSputnik Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
e
eSputnik This product
|
Good | Good | Fair | Good | Good | Good | Excellent | Good | — | $Custom/user |
|
SP
SendPulse
|
Good | Excellent | Good | Excellent | Good | Good | Excellent | Good | ★ None | $None/user |
|
OM
Omnisend
|
Excellent | Excellent | Good | Good | Excellent | Excellent | Excellent | Excellent | ★ None | $None/user |
|
KL
Klaviyo
|
Excellent | Good | Excellent | Fair | Excellent | Excellent | Good | Good | ★ None | $None/user |
A Virtual Delivery Center for eSputnik
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers eSputnik
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists