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EngageBay
All-in-One CRM for Startups and Growing Businesses
About EngageBay
EngageBay is an all-in-one customer engagement platform designed for small and mid-sized businesses to manage marketing, sales, and customer support from a single, unified system. It combines CRM, email marketing, marketing automation, live chat, helpdesk, appointment scheduling, and AI-powered chatbot into one integrated solution. The platform is positioned as an affordable alternative to HubSpot, offering similar functionality at a fraction of the cost. EngageBay provides a free CRM for up to 15 users with no credit card required, making it accessible for startups and small businesses. Over 135,000 small businesses trust EngageBay, and it is rated #1 CRM software for small business on Capterra with a 4.7 rating from 900+ reviews. AiDOOS enhances adoption of EngageBay by providing seamless migration services, dedicated account management, and custom integration support, ensuring businesses can fully leverage the platform's capabilities for growth.
Challenges It Solves
- Fragmented tools for marketing, sales, and support
- High cost of enterprise-grade CRM platforms like HubSpot
- Difficulty managing customer data and interactions across channels
- Inefficient lead nurturing and customer follow-up processes
Screenshots
Use Cases
Lead Nurturing
Automate email sequences and campaigns to nurture leads into customers.
Sales Pipeline Management
Track deals through stages with automated tasks and follow-ups.
Customer Support
Manage tickets, live chat, and knowledge base to resolve issues quickly.
Email Marketing
Send targeted email campaigns with templates and automation.
Pricing
Custom pricing — built for your team
EngageBay pricing is tailored to your organisation's size, integrations, and requirements. AiDOOS generates your proposal instantly — scoped & ready in seconds.
Key Features
Manage contacts, deals, and interactions in one place.
Create automated email sequences and broadcasts with drag-and-drop builder.
Real-time chat and ticket management for customer support.
Automate customer responses trained on your knowledge base.
Test landing pages and email broadcasts to optimize conversions.
Let prospects book meetings via calendar sync and automated reminders.
What Reviewers Say
What works well
- All-in-one platform replaces multiple tools, reducing costs and complexity.
- Generous free plan for up to 15 users with no credit card.
- Excellent value for money compared to competitors like HubSpot.
- Ease of use and intuitive interface for small businesses.
Common concerns
- Limited advanced features compared to enterprise platforms.
- Customer support responsiveness can vary.
- Integration ecosystem smaller than some competitors.
Reviews
No reviews yet for EngageBay
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Reviewer Demographics
Top Industries
Company Size
Enterprise Readiness
Identity & Access
Data Security
SLA & Availability
Compliance & Portability
Integrations
250+ total appsZapier
Connect EngageBay with 5000+ apps via automated workflows.
Shopify
Sync e-commerce data including contacts, deals, and purchase history.
Twilio
Enable SMS and voice communication within EngageBay.
Stripe
Process payments and access billing info directly in CRM.
Mailgun
Send transactional and marketing emails via Mailgun.
Sync LinkedIn contacts and engage with prospects.
JotForm
Capture form submissions directly into EngageBay CRM.
Slack
Receive CRM updates and collaborate within Slack.
Governance & Compliance
EU AI Act
Classification: None
Data Processing Agreement
None DPA available
Sub-processors
Not disclosed
Right to Erasure
✗ Not supported
Change Notifications
None
NIST AI RMF
Not assessed
AiDOOS Managed Deployment
Deploy EngageBay in 72 hours
AiDOOS handles setup, CRM integration, SSO config, and user provisioning. Your team goes live — not your IT department.
Prerequisites
- Active EngageBay account
- Admin access for SSO configuration
- API key for integration setup
Configuration Options
- SSO integration (Google/Office 365)
- Mail server configuration
- Custom API integrations
How EngageBay Compares
| Product | AI & Analytics | Ease of Use | Enterprise Features | Pricing | Integrations | Mobile Experience | Quick Setup | Customer Support | Rating | Price/mo |
|---|---|---|---|---|---|---|---|---|---|---|
|
E
EngageBay This product
|
Good | Excellent | Fair | Excellent | Good | Good | Excellent | Good | — | $Custom/user |
|
HS
HubSpot
|
Excellent | Excellent | Excellent | Fair | Excellent | Excellent | Good | Excellent | ★ None | $45/user |
|
AC
ActiveCampaign
|
Good | Good | Good | Good | Good | Fair | Good | Good | ★ None | $15/user |
|
ZC
Zoho CRM
|
Good | Good | Good | Excellent | Excellent | Good | Good | Good | ★ None | $14/user |
A Virtual Delivery Center for EngageBay
Pre-vetted experts and AI agents in the loop, assembled as a delivery pod. Pay in Delivery Units — universal pricing across roles, seniority, and tech stacks. No hiring, no contracting, no procurement cycle.
- Plans from $2,000 — Starter Pack, 10 Delivery Units, 90 days
- Refundable on unused Delivery Units, anytime — no questions asked
- Re-delivery guarantee on acceptance miss
- Pre-flight delivery sizing — you see the plan before you commit
How a Virtual Delivery Center delivers EngageBay
Outcome-based delivery via AiDOOS’s VDC model. Why VDC vs traditional consulting? →
Outcome-Based
Pay for results, not hours
Milestone-Driven
Clear deliverables at each phase
Expert Network
Access to certified specialists